Child Item

Site Totals

61434 Questions Answered 270 Categories

SIII Charging Issue

I have been having issues with my phone charging. It takes all night to get a full charge and when I use it while it is charging it drains the battery. I have tried using different cords and different chargers. I also tried taking out the battery and putting it back in. I have done a factory reset to see if that would help for whatever reason. Nothing has worked. Any ideas anyone?

Comments

jbmcdroid

Seems like this is a widespread issue for which no answer has come forth. I'm frustrated with the same thing as many others are. Being home a lot, I have chargers nearby and in my car to keep my S3 charged at all times. Like you, it's getting old and I'm constantly looking for real solutions, if any are to be had. Best regards.

Verizon_Support

Hello jbmcdroid,

Charging your phone is definitely an important part of enjoy your wireless device and wireless service. I'm eager to partner with you and get you phone charging properly. May I ask is there any physical or liquid damage on the device? Are you using the original charger with the original battery on the device? Also, please provide the exact android, baseband, and software version that you have on the device so we can investigate.

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport

jbmcdroid

VZW Customer Support, here's the phone information that you requested:

< About phone

Device name

SCH-I535

Model number

SCH-I535

Android version

4.3

Baseband version

1535VRUCML1

Kernel version

3.0.31

se.infra@SEP-83 #1

Wed Dec 11 01:09:13 KST 2013

Build number

JSS15J.1535VRUCML1

SE for Android status

Permissive

Hardware version

1535.10

Verizon_Support

Hi Jbmcdroid,

Let's locate your missing charge! Thanks for the additional details. How long does it take the device to go from 100% to 0% charge? Are you using only Original Equipment Manufacturer chargers specially for the GS3? Did this issue start immediately after the most recent software update? Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

Child Item