Samsung Edge 7 Bogo Offer

I am so disappointed with Verizon and seriously thinking of leaving -- in fact shopping around. Preordered the galaxy edge two of them.

Says you get the free headset or watch but that deal is coming from Samsung. Sprint and T-Mobile AT&T we're all offering the Galaxy Edge by one get one free as well . soon as I receive dmy phones, what do I see a commercial with buy one get one free from Verizon?

I haven't even had my phone a week. One representative said it may still be able to be offered. One representative said that if you came into the store they were giving the gear as well as $100 gift card.

Chatted with someone today and was told very rudely it was my choice to preorder. I would think that the customers that are pre-ordering -- if that matter everyone should get the best deal possible especially if the promotion is so close together.

So basically I did not get anything from Verizon for pre-ordering because Samsung is the one giving the free gear. Very disappointed haven't even had my phone a week not enjoyable.

Read an article as well that Verizon was honoring the pre-order customers. Feels like I'm getting the runaround because even the person that I chatted with said you should you have to get two lines I did -- then they said well too late.

Accepted answers

_buckeyenut_

I pre-ordered one and bought one, both before the offer was announced. You could have saved yourself some stress if you simply read through the BOGO offer. As long as one of the lines is new and the other is new/upgrade, orders placed from 2/23-3/31 qualify.

http://i.imgur.com/cBK4S2g.jpg

All comments

Verizon_Support

We never want to see you leave cwsug. It’s important to save as much money as possible and promotion really help. We are sorry that you were treated rudely by the representative and we want to make sure this doesn’t happen again. We strive to provide excellent customer service each and every time, so let’s take a look at the promotion. To help get the BOGO offer for you, did you upgrade 2 existing phones or did you add new lines of service? Did you purchase them online, at a store, or with a customer service representative?

StevenM_VZW
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cwsug

Thank you for your response. I ordered two new lines so I have a total of four lines. I ordered online. When we received our new Edge phones I switched the old telephone numbers with the new ones.

cwsug

Hello I didn't get a response to my following answer:

Thank you for your response. I ordered two new lines so I have a total of four lines. I ordered online. When we received our new Edge phones I switched the old telephone numbers with the new ones.

Verizon_Support

Thanks for providing those details, cwsug. Did you happen to keep either of the new lines of service? For the Buy One Get One offer, a new line must be added and kept on the plan. Let us know so we can further assist.
TimothyS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

cwsug

Yes I kept the two new lines...I have four lines total. And purchased the two galaxy phones and lines on the internet online through Verizon.

cwsug

You are correct I could have saved a lot of stress but not understanding that it said enter that info at checkout. Are you saying you did this when you ordered in Feb. I'm just trying to figure out how to do it. Apparently Verizon is ignoring me. When I called in they told me no was my problem I preordered . Thank you for your response

_buckeyenut_

There is a pic in my last post that is from Verizon's website that explains exactly how to do it. Just go to the site enter the promo code and upload your documents. It's super easy and you qualify as long as you purchased two before March 31 and as long as one line is new and the other is an upgrade or new line. No need to even deal with support

cwsug

Thank you so much for helping me on this. I was in a bad car accident -- someone texting while driving broke both ankles and my leg. On my exercise time for my legs going to head straight to computer [removal required by the Verizon Wireless Terms of Service] !

Thanks so much for the help. Would still be waiting for help. Have a blessed weekend.

Verizon_Support

I truly hope that you're recovery goes well and your able to enjoy your devices once they come in.

YosefT_VZWSupport

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

_buckeyenut_

Anytime. I hope you feel better soon!

cwsug

Thanks so much again got everything submitted couple days ago. Do you know about the Samsung upgrade program is there a place I'm supposed to sign up for that or its automatic?

Verizon_Support

cwsug,

No problem. We are always here to help resolve your concerns. Here is more information about the Samsung Galaxy S7 & S7 Edge upgrade program http://vz.to/1RL9kPK

JuanD_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!