I have been on the phone collectively for 6hrs with this problem. We are long time Verizon customers but very close to ending that. Tech support has made me do the same things multiple times. They say they are adding info to the file, yet every time I spoke with a different rep I had to state everything over again (no lie at least 8 times). Tier 2 sent 4 account verifications to the wrong phone yesterday and my account was locked for 24 hrs....To add insult to injury. I believe it is an update that has caused a network issue. Tech's have admitted that other customers are experiencing the same problems. I will give tier 3 a shot if they ever call back. Yesterday I was promised a call back from tier 3 tech promptly at 2pm EST. Naturally this never happened. FYI I have been on hold listening to the Verizon hold music this whole time while writing this. If it's not resolved ASAP we'll be moving over to the competitor with more 5G coverage and hopefully better tech support also!!!
So sorry to hear you are having these issues. Furthermore, we hate that you have been on the phone for 6+ hours. We want to make sure not to have to many people access your Account at the same time. With that being said, we will be more than happy to assist you here, or you may remain on the phone. Which option would you feel is best for you?
*V
Ok... so i have a new Samsung S22 sent to me by Verizon. Immediately the same issue and they cannot fix it...It's now comedy at it's finest. Same old scripted routine.....reset network...clear voicemail cache...FYI this is going on since January..Becoming Comedic..
Thank you for reaching out to us here at Verizon.. Please private message us for further assistance.
*Mabell
Start a new topic or ask questions in the open forum.
