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Samsung Galaxy Nexus Android 4.2 Update

When will Verizon approve the Android 4.2 update for the Samsung Galaxy Nexus? The slowness of Verizon to approve updates is inexcusable! And to that I'll say, "I'm done!" I am so disgusted with Verizon and their inability to provide updates to what is supposed to be a "Nexus" device. It's not like they have to manipulate around manufacturer software. It's pure Google operating system. Load and test the drivers for CDMA and LTE and then launch the update. At the MOST that should take no more than 2 weeks! Since I have had my Nexus on Verizon, I have not recieved a single update prior to 2 months! Android 4.2 update from Android 4.1 is so miniscule and, might I add, required no additional new drivers, so what is the hold up Verizon? Where is the Android 4.2 update? And, yeah, I know some techy out there is going to say, " well why don't you just jailbreak and load it yourself?" Because I shouldn't HAVE to jailbreak my phone. It's not a matter of can I do it, it's why can't I do it without jailbreaking from Verizon? They sold this phone initially by claiming it to be a "pure Nexus" device and it's been nothing of the kind ever since! So I say, "I'm done!" That means that when my contract is up, I'm return to AT&T! They have upgraded the towers in the area that I live and my friends on AT&T say their signals are even better than Verizon's. AT&T's new LTE towers download at faster speeds than Verizon's too. I would have happily stayed with Verizon if they would have only taken the Pure Nexus experience seriously!

To those who have stated that I've said this for Jelly Bean 4.1, you are correct! The only reason I'm still here is because of the hefty penalty Verizon will charge me for terminating my contract early. My contract doesn't expire until December 2013 so it would be a rather hefty penalty to pay. But Android 4.2 has confirmed that Verizon refuses to change their position on slow updates, so when my contract is up (as I believe I stated on 4.1), you won't see REDNIBKRAM on Verizon anymore!

It appears as though the Verizon "love freaks" just can't seem to get the message. I'm not saying that the updates aren't difficult, I'm saying that if Verizon chooses to use CDMA technology over GSM and that requires them to jump through hoops to get updates completed, then they should have NEVER agreed to carry a "pure Nexus" device, or at the very least, should have NEVER advertised the device as such. My whole point is that Verizon LIED TO ME and told me that my phone was a "pure Nexus" device when I purchased it and switched from a GSM phone company (AT&T) when, in fact, they knew that I would NOT be getting updates directly from Google as the GSM versions of the SGN do. At the very least, if Verizon really wanted to make this right, they would offer to allow anyone with a SGN phone who was lied to when they purchased it to exit from their existing contract without penalty, so we can purchase a "TRUELY PURE NEXUS" phone direct from Google or provide us with a choice of another phone (Windows Phone, iPhone, etc.) without having to renew a 2 year contract.

All I'm saying is that if Verizon won't or can't update the phones they themselves advertised as a "pure Nexus" phone, then they should make it right to the people they lied to.

Comments

Ahchoo

I feel the same way..I bought Galaxy Nexus for Pure Google experience and for it's updates. It's been 2 months since Google dished out 4.2 to GSM. At this rate..GSIII will get their updates first before ours. Verizon should be ashamed for what their doing!! This will be my last phone from Verizon anyway. They got rid of unlimited data...now I have to folk over non-subsidized full price phones just to keep my unlimited plan? NO Thank You VERIZON! I might consider buying GN4 and move to T-mobile or ATT. I doubt Google wants to bring any "Nexus Brand phone" to Verizon ever again anyway. Only way for consumers to stick it to Monopoly is to not to patronize them. Keep the words out to everyone!!

gernerttl

rednibkram,

you said you were "done" when 4.1 was released.

rcschnoor

LOL! It also appears you did not go back to AT&T when Verizon did not have your JB by August 1, as you had said.

Tidbits

No new drivers based on what? If you look at all the complaints about connectivity it could very well need updated drivers which then requires multiple licensing checks not just Verizon own checks. I would say they do need to do some serious checks for those that have problems.

rednibkram

Exactly my point. GSM version gets immediate updates and has fewer

problems because it doesn't need to deal with all this driver crap. All

the more reason to switch back to AT&T. Besides the speeds I'm getting on

Verizons LTE in New Orleans isn't any faster than my friends are getting on

HSPA+ at AT&T. I've complained to tech support only to be told excuses as

to why my speed is so slow. I hate to see what will happen in February

when millions come to New Orleans for the Superbowl. I'll be lucky to get

one bar on 3G then.

Tidbits

That's where you are wrong. You have NO IDEA the process. Just because it is worked on first and another worked on a different time doesn't make them one in the same.

The difference between Apple and Google.

Apple does it all at once and release them all at once. Hence why their update process looks uniformed. They do not release an update until all are ready. They only do 1 major update a year. With Google it's a totally different process and they don't do it all at once.

Jnome

I agree with rednib. <Discussion about hacking and modifying of device removed per the Verizon Wireless Terms of Service.> Verizon is calling our bluff. Thinking that we're still the mindless consumers of 10 years ago. I will be jumping ship in dec 2013 as well and I can imagine that there're many others like us, which is why I'm also shorting the stock as I did with Apple when they pulled the same games. For some reason Verizon thinks they have so much control that they can hold back innovation. This is a clear sign to me that they're out of touch. Anyone with some basic knowledge knows that Google released the Nexus 4 unlocked for 299.99, No contract, No <Deleted>, I paid 300.00 with a contract for my Galaxy Nexus so you do the math. It's all politics. There's not a timely process in which programmers are making the Google update work on the Google Flagship phone. Google already tested before they released!

- scoot

Message was edited by: Verizon Moderator

rednibkram

I didn't go back to AT&T for JB in August because the of VERY HEFTY penalty I will have to pay for cancelling my contract early and I got the Android 4.1 JB update. Once I received the update and because the the penalty, I decided to give BIGRED another change at the next update. I thought, "maybe it was such a huge update that they really needed to make sure everything was done right." So, now here we are waiting for the 4.2.1 update and I'm still getting the same response from BIGRED as I got for JB 4.0 update. It's quite clear that VZ DOESN'T CARE about customer satisfaction. They use the excuse that they want their network to be the best and they want their phones to operate with little or no problems, yet when problems ARE discovered, it takes them months to send out the updates that Google has already released months prior. I have discussed updates with Verizon, Google and Samsung support personnel. I have even contacted Verizon Corporate and I fully understand the process by which updates are done, and believe me when I say that the update process at VZ is in serious need of restructuring. Especially when it comes to Android devices. But as far as this Android 4.2.1 update is concerned, I have spoken with Google and they have informed me that there was NO changes made to the operating system that would affect the CDMA or LTE drivers on the Verizon Samsung Galaxy Nexus, so there should be no reason why Verizon would not want to release the update. The small changes (additions) to the operating system would in no way affect the communications on VZ. So why hasn't VZ released this update yet. Corporate says they need to test the software to ensure it doesn't affect communications on their network, yet Google hasn't changed anything in the operating system that would, so what are they testing? VZ may have the better network, but CARRIER EXPERIENCE ISN'T ALL ABOUT THE BEST CONNECTION. It's about customer SATISFACTION and not receiving updates on a pure NEXUS device in a timely manner is inexcusable and in NO WAY SATISFYING! So when my contract is up, I will be returning to AT&T or giving T-Mobile a try on a pure Nexus device with no contract!

jb_mcdroid

Much of what you say clearly is on target, except going to at&t--Verizon, in my experience, is the best carrier though, like you, I've threatened to jump ship only to realize that there was no better carrier out there. And, yes, I'm 'mad as hell' too with the slow release of GN updates. So, I continue to write Verizon Wireless about this and several other unresolved issues. Don't give up on the Nexus i515...it's got a lot of life in it yet.

Jnome

I had T-Mobile before Verizon and at the time i switched to verizon they

were both rolling put there version of 4g. T-Mobile's service was just as

fast as Verizon perhaps because less people are on it. Verizon does have

more reach but not much. Not enough for me to put up with product

manipulation. If I buy a premium product because I want to use the premium

features that the phone is capable of and then find that Verizon chose to

lock me out of those said features then yes I will go back to T-Mobile. The

innovation is more important to me then the service. Besides Wi-Fi is

getting better by the minute.

Djeutopia

Jnome good points

kevv2288

So most people are complaining that Verizon is the reason the galaxy nexus hasn't been updated yet. But no one mentions that the sprint version also is still running 4.11. So if your going to complain at least acknowledge that sprint is as bad as Verizon too, and maybe there is a reason both CDMA carriers haven't updated yet

Tidbits

kevv2288 wrote:
So most people are complaining that Verizon is the reason the galaxy nexus hasn't been updated yet. But no one mentions that the sprint version also is still running 4.11. So if your going to complain at least acknowledge that sprint is as bad as Verizon too, and maybe there is a reason both CDMA carriers haven't updated yet

CDMA and GSM have two different coding processes. Apple for example will NOT release an update until all their devices are ready. So in essence you get the placebo effect that all devices are updated at the same time. CDMA requires, keys which the carrier is one of them, manufacturer, and Qualcomm. If any changes happen to CDMA components it needs to be re-signed by all 3. With LTE the new hardware is proprietary and belongs to various manufacturer and IS NOT open Source like GSM is. It's easier to blame Verizon, but there are more hands involved than just the carrier. GSM can use test keys for it to work, and for the most part most of it is open source(just the software).

zombielove69

Sprint is updating their nexus to 4.2 right now

zombielove69

Its pretty sickening how slow this is. The 4.1 JB update took 2 months and Verizon was the last carrier on the planet to update the Gnex. But for Verizon that was the fastest update of any phone ever for them, not including security patches.

I just hope Dish and Google get their carrier up by the time my contract is up.

rednibkram

And why am I not surprised! Verizon is LAST AGAIN!

shirke

Here I find interesting link

http://www.gottabemobile.com/2012/12/18/verizon-galaxy-nexus-android-4-2-release-date-predictions/

http://www.gottabemobile.com/2012/12/05/5-thoughts-on-the-verizon-galaxy-nexus-android-4-2-update/

carseller0822

This quote from the second story pretty much sums up Verizon's handling of updates

"Soon though, it became clear that the Android 4.0 Ice Cream Sandwich update would be the only time that the word “first” would be attached to a Verizon Galaxy Nexus update."

Thanks for sharing those links.

c_hack

No. Sprint just got the update. Sprint always rolls out updates before Verizon.

Verizon has consistently crippled their phones with crapware and early obsolescence. When you combine that with the highest pricing in the industry and abandoning unlimited data, its the bottom of the heap.

As soon as my contract expires I'm dumping Verizon - where customers come last.

kevv2288

Yeah I heard that too. Well hopefully that means Verizon will release their

update asap too otherwise I might dump them.

foodogtenchi

Noticed this thread was a few days old, with no answer from VZW. In all seriousness, to any VZW rep that is monitoring these post, will we be getting the 4.2 update and when? There are features that are NEEDED by myself and my company that we would like to take advantage of.

zombielove69

Doubtful, Verizon has never said a word on updates. Honestly I think even if they would just admit if they were working on it would be nice to hear. But they treat customers like mushrooms, feed them crap and keep them in the dark. Even if they admitted they were working on it and admitted they were having a few problems with it, it would be nicer than silence on the matter. I'd prefer they just release the nexus and let Google update the phone, then Verizon could save Time and Money not having to deal with it and give customers the satisfaction they deserve. I mean there is no skin on the phone, it's pure Android. The only thing is Verizon's proprietary LTE code over spectrum that they use leased from the FCC and is owned by the people of the United States. For some reason they don't want Google to update our phones because of this. I've been reading blogs encouraging people to file with the FCC complaints about them.

Also a new 4.2.2 update is coming which will make the Galaxy Nexus 4 updates behind.

Tidbits

there's a lot more proprietary things than just the LTE.

0rangeCrush

I too am eager for the update,

But, just a little perspective....

It is your job to approve the OTA update, which means when you approve an update two things can happen.

1) The OTA Update works, in which case... no one really says anything, because that is what is expected

2) Something goes wrong. It doesn't really matter how big or small the 'something' is. All that matters is you failed to do your job.

Now, do your job quickly because everyone is waiting.

Simply put, I would rather wait and have it work, flawlessly, than to have 'something' go wrong.

Jnome

The new swipe keyboard is worth having last month! I have it on my Nexus 7

and can imagine it being even more useful on the smaller display. But why

would Verizon want a phone that is a year old to more productive then the

phones that they're promoting now.. and yes I know other swipe keyboard

apps exist. But Google made it better!

On Jan 19, 2013 1:41 PM, "0rangeCrush" <community@verizonwireless.com>

Ann154

0rangeCrush wrote:
I too am eager for the update,
But, just a little perspective....
It is your job to approve the OTA update, which means when you approve an update two things can happen.
1) The OTA Update works, in which case... no one really says anything, because that is what is expected
2) Something goes wrong. It doesn't really matter how big or small the 'something' is. All that matters is you failed to do your job.
Now, do your job quickly because everyone is waiting.
Simply put, I would rather wait and have it work, flawlessly, than to have 'something' go wrong.

Who exactly is the "you" is this statement? This is a peer to peer forum. The user that was replied to was another customer.

0rangeCrush

Sorry, didn't mean to confuse anyone.

Perhaps I should have said....

Imagine if 'you' were the person who's job it is to approve OTA upgrades......

I believe it would be a very stressful position, as the only decision anyone would ever notice is the one or ones where things go wrong. And we have all heard and or seen the stories of botched upgrades, bricked phones and.... Just imagine if you were the one that said... It is Good, and it wasn't.

I am a customer with a phone just like yours, and I want the update just as much as the next person.

And I have the capacity to imagine what it must be like to be the one to give the final go ahead. Realistically, I doubt it is a single person. In today's world of ambiguous responsibility, only a large committee could handle such a decision, so if something does go wrong, like rendering millions of dollars of handsets worthless, well, that kind of blame would have to be diffused, re-directed, and difficult to .... I think you get the point. However, this dysfunctional committee must still figure out make a decision, and having been on committees, getting a genuine Yes or No answer...

Enough rambling...

Where's my freaking upgrade!!!

csindahouse

I thought Google was in charge of all of that...I actually like my galaxy nexus phone...

Jnome

Google thought they were in charge until they did the nexus with Verizon.

This was supposed to be the big launch of Google Wallet. You have to

believe Google is very upset about the rejection of Wallet and I don't

think we'll see anymore close deals between the too. Verizon manipulated

Google just as they did with the customer. History tells that this model

doesn't work. Which is why I'm shorting Verizon stock.

On Jan 20, 2013 10:03 AM, "csindahouse" <community@verizonwireless.com>

csindahouse

That is too bad...im in phoenix and unfortunately the best carrier here is

Verizon. They are expensive though and they have excuses every time when I

question the high amounts. One of these days I will get frustrated enough

to the point I flip em off and tell them to sit and spin...thanks for the

info...

Carlo

DoctorDeDroid

I know exactly what the problem with getting the update out is.... VZW no longer has their top employee on the job!!!

This link: http://n.pr/VKGEhs explains all!

cpguy

I can say I LOVE my Galaxy Nexus. I have been with Verizon for a very long time now, but in the past, they have frustrated the heck out of me with updates, as many of you. I still am with them, but have found many alternatives that I might be switching to. I also have clients that I recommend carriers to. If Verizon doesn't shape up, not only will I be leaving, but also not recommending a lot of business to them...ah, but they don't care...really. Its amazing to me that I see these forums, and many of you "seem" to be techy at least a little bit. My answer is...<< edited to comply with >> . I know its frustrating and you want to complain, but use some of your techy skills to fix it. Society tends to "rely on others" to take care of them and solve their problems, rather then fixing things themselves. The quality of cell phones has risen dramatically, to a point where you really don't need the latest and greatest phone to do what you want. My Nexus does everything I want it to, and is pretty darn fast about it to. Look at the Nexus 4. In reality, the specs are lower! I have 32 gig of memory, and the Nexus 4 only has 8! No LTE either. Its the "latest" technology, but is lacking a bit in the hardware. The reality is, that because the "base" hardware on more expensive phones is really good, its the software that matters. I am currently happy with 4.1 Jellybean, and the processing capability at least for now, is more then enough. 4.2 JB isn't that much of a leap forward, as I have it on my Nexus 7. << edited to comply with >>

Believe me, I completely feel for everyone who is frustrated with the way they do business. But, I will just tap you on the shoulder and try to remind you that you are only handcuffed because you allow yourself to be. Verizon is expensive, but just like everything, other companies are catching up to their technology, and finally there is a bit of competition in the air. I have a second phone, which is H20 Wireless on an Iphone(ATT towers). $25 a month for 1000 minutes. Can't go wrong there, and I can use wifi on that phone without paying silly data charges. So I don't have data while driving down the freeway on that one. << edited to comply with >>

Keep venting to Verizon and the world about the crappy support, but in the meantime, fix your own problem, so you will be a happy person. :-)

My 2 cents

Message was edited by: Verizon Moderator

japetty

Don't be surprised if your message is not edited by the VZW mod for obvious reasons with TOS but I am sure more than one here will agree with you, but that sort of thing is one of those things that will void the warranty on your phone. Just sayan

DoctorDeDroid

I just have to laugh... The massive level of either stupidity or craven lust for maximum profit with negligible provision of service makes where I work seem like paradise!! And believe me, I live in a Dilbert world. The funny thing is, to garner the good will of its customers wouldn't require a ton of effort on VZW's part. An orangutan could run things better... They could keep soaking us, and we'd be grateful!

Truth is, none of vzw's crudware works on 4.2 anyway... Like that dumb*** Mobile Remote/DVR mgr. You know, the app that went from two to fourteen Mb. W/o move to SD card. The stupid remote works fine on my nexus 10, but the DVR mgr refuses to log in... Both work fine on my gnex...SAME CREDS for the DVR mgr. If such things are the reason, JUST FRIGGEN SAY SO...WE'LL UNDERSTAND!!!

japetty

I retired from at&t back in 1997 and the corporate world has gone from bad in 1997 to worse since then. After 1997 I worked for small companies who contracted back to at&t, Verizon and many others and I can see where it going. Much of this is caused by liability. No one wants to take responsible for anything in any way. The more runaround that the customer has to do to get service or what the customer needs the better cause some just go away and try someone else very quietly. A small few just stay around for one reason or another and keep complaining, these are the habitual complainers or sometimes they call them the trouble makers. Most of the time customers are not considered smart enough to understand all these complicated answers. I NOTICED THEY REMOVED CPGUY S POST AS I FIGURED WOULD HAPPEN!

Message was edited by: Verizon Moderator

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