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Samsung Galaxy Note 5 not charging after Nougat Update

My phone updated to nougat. Earlier today my phone was at 90%. Then out of nowhere it dropped to 50%, Ive had my phone on the charger all day and its draining faster than its charging. It keeps saying to use the manufacturers charger and I am (actually used 2 different ones same results) I factory reset my phone (which was a mistake because I cant seem to restore my text messages or pictures after doing the reset. I was even prompted to have my phone do it and nothing happened), I am so aggravated. Why do they keep rolling out these updates that make things worse? Is there another solution or a patch for nougat? Please help. Im at my wits end

Comments

bearone21

if you're not using the charger that came with it, you've identified the problem!!!

unknown

I am using the original charger. I have 2 of them and it's doing the same thing on both so it's not the charger.

bearone21

was the extra charger for backup??

Towandad

Having the same issue... I am so done with samsung. This phone has had too many issues...

kathy65793

Have you gone into recovery mode and cleared the cache partition? I know it sounds dumb but I had a S5 that was having the same problem when it took the update from lollipop to marshmallow. I did the whole factory reset but didn't clear the cache. After I cleared the cache and did the factory reset my phone was fully charging and lasting a lot longer. Also I know this might not work for some but another thing to try is connecting your phone to the computer and make sure that you didn't get a corrupt file when you updated the phone.

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

unknown

What is Verizon doing about this. I have a phone that is not performing right and I'm stuck paying on it until December? Can you give us a credit or something? This is absurd that there's a lot of people having these issues (just do a simple Google search) and no one has a solution except boot in safe mode, factory reset, delete your apps. No. Why should I have to do any of that. Make a patch for this broken upgrade and fix it.

unknown

I've been told by employees at Verizon and at Best Buy that it's the software that's actually disabling USB charging altogether in some of the phones. How is that the users problem if none of these issues were occurring before the update? This is terrible. It's ok until someone starts a class action lawsuit

sonyams

I definitely went online last night to look for a class action lawsuit. They have one for the Note 5 & Note 7 out there and I completed the form online. I contacted Samsung yesterday and the rep said their is no software issue. Verizon & Samsung both know there is an issue.

unknown

Can you pm me the link for the form?

Verizon_Support

We want to ensure that you have a phone that is in working order, Fuki1979. Thank you for attempting to troubleshoot the issue, that is very helpful. I have sent you a private message in order to further assist you. I look forward to your reply.

LaurenC_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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