Samsung Galaxy S4 Gallery crashing

[rocbar]

I am having issue with my picture gallery on Samsung Galaxy S4.  It locks up then after about a minute or two I get a prompt saying gallery is not responding and asks if I want to wait or close.  Gallery first started having problems on 7-7-13. After doing a lot of research on the internet seems a lot of people having same issue which seems to have started about mid June.  Just did a software update to phone today 7-11-13 and rebooted.  Update did not fix issue. Anyone else having problems?

[vzw_customer_support]

Thanks so much for reporting your findings, rocbar.
We definitely want to get your access to the gallery once again.
What happens when you access the gallery while the device is in safe mode? http://vz.to/15rkFOi


Tamara_VZW
Please follow us on twitter @VZWSupport

[hpfw23]

I am having the same issue with my S4 and as you suggested I tried running it in safe mode and it worked. Clearing the cache while running the phone in its normal mode only lets the Gallery run for about 1 min before it closes down again.  I don't know if it is relevant but my phone did not start having the issues until after i received the latest update.

[rocbar]

Okay so I think I figured out what the problem was with my gallery crashing.  Please note, this fixed my issue so I'm not sure if this fix will work for everyone.  First I'd like everyone to thank hpfw23 for responding to this thread which pretty much made me decide to try and tackle this problem again. Okay so first I connected my phone to my Windows 7 pro PC and browsed to the SD card.  I then browsed to dcim>Camera folder which is where the pictures were that was causing the gallery to crash.  Since I noticed the gallery would quit loading pictures at pretty much the same spot all the time, I put the window in Tiles view mode and noticed that a couple of pics would not load the preview pictures in the Tiles mode.  I then tried to open the pictures in question (jpeg) and they would not load.  Since I pretty much knew what they were I decided I didn't need them and deleted them both. I then disconnected my phone, opened the gallery, and what do you know?  Gallery works fine.  I guess the moral of the story is the 2 JPEGs must have gotten corrupt and therefore the gallery couldn't open them either and would crash. Then after deletion of the 2 JPEGs everything works fine. Good luck everyone!!!!!

[vzw_customer_support]

Yikes! That does not sound like fun hpfe23! I appreciate the information provided. Are applications crashing or is it just the gallery? Did you complete a hard reset after the software update? http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=59267 Please be sure to backup contacts via Backup Assistant or Google contacts. Pictures should be saved on an SD card.

Let us know if the issue persists after the reset.

Thank you,

Follow us on Twitter @VZWSupport

[Ann154]

Pictures taken with the phone's camera default to the phone's internal storage not the SD card. Screenshots are saved to the internal memory and so are the downloads.

[rocbar]

My pictures save on the SD card.

[Ann154]

rocbar wrote:

My pictures save on the SD card.

Yes that is true. The camera can be set to save to the SD card. However I noticed that the burst mode will save to the internal memory only. I tried the SD for the default location, but the older class 4 card I have in there made saving the pictures so slow. I opted to put the pictures back on the internal memory and stick music on the SD card.

[rocbar]

Hi Tamara_VZW.  I tried what you suggested and yes the gallery still crashes in safe mode.  I assume it is a Samsung issue at this point?

[Tackelberry]

I have had the same issue since June. I thought it was my SD card but discovered that it was an issue with the gallery. It was locking up on me and was actually corrupting some of the jpg files.I went into my app manager and it was telling me that my total data for the app was 50.87 GB!. Keep in mind that I only had a 16 GB external sd card attached so it could even theoretically only read 32 total GB. I removed my sd card to be safe and then cleared the cache and the data and then re inserted my sd card and the gallery began working fine and has been ever since. Im not sure what caused the issue but take a look at the data totals and see if you are seeing the same thing.

[Angiehuddy]

I too, am having the exact same problem! I tried running it in safe mode and it still locks up and gives me the same of not responding.  This is very frustrating . What do you suggest Verizon???

[rocbar]

<< Duplicate post removed to comply with >>

Message was edited by: Verizon Moderator

[Klue]

If I had this problem I would try exactly what rocbar did to fix his problem. A great starting point. Nice investigative work rocbar.