Samsung Galaxy S5

RedRocksls
Newbie

Recently most calls received and sent person on other called or calling cannot hear me, says I am breaking up. Done what I could, like volume change. But still having problem.  What am I doing wrong and/or how can I fix this?

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bearone21
Legend

one of you might have poor reception.

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vzw_customer_support
Community Manager
Community Manager

Let’s take a closer look into the reception and call quality, RedRocksls! Being able to use the service as intended is crucial and we want to learn more about the issue at hand. Do you notice the reception/call quality issue with multiple contacts? Have there been any changes to the device recently? Have you experienced this while you are at multiple locations?


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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