When I try to turn on my hot spot on my Galaxy S6 the phone says its broadcasting however no wireless device can see the network that is being broadcast. Yes i do subscribe to the service, I have tried a reset, It is available to all devices.
erickp21 We want your service to work for you. Let's get to the bottom of this. When did this issue begin? Have you ever been able to use your hotspot?
AdrienneP_VZW
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Yes I have been able to use the hot spot in the past the issue began about
2 weeks ago or so.
On Mon, Apr 4, 2016 at 8:39 AM, Verizon Wireless Customer Support <
Thank you for the details, erickp21. Let's keep digging into this to make sure you can connect. Do you remember any changes to the device around the time this began? Any new apps or software updates? What reset did you complete?
DanielleR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Nothing new as far as apps. And I did a factory reset and still doesn't
work.
On Apr 6, 2016 9:16 AM, "Verizon Wireless Customer Support" <
erickp21
I use my hotspot daily, so I know how important it is to get this working. Let's get this fixed. I want to take a look at your account to ensure the hotspot feature is provisioned. I have sent you a private message, please respond and we will pick up right where we left off.
KatrinaN_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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