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Samsung Galaxy note 3 no service?

I have just got the N3 on the 10th, i pre-ordered it from best buy. I have spent over 8 hours with best buy and Verizon trying to get my service to work everywhere. we have changed the phone and the sims card more than 3 times. No luck, Verizon is now investigating to see what the issue is. anyone else having this problem? i think i should just switch services since Verizon doesn't seem to care about their customers.

Comments

randyloc

I want my S4 back, I love the size and the functions of the note but not having service is starting to get on my nerves. I can switch to t-mobile if i wanted spotty service for cheaper. I should have not traded up to the note 3. I cant even make a call from my house and my kids and wife can get them all day. So sad verizon would let this be the case for a flagship phone.

GregTal

WOW! It's shocking to see this issue is still present approximately 5 months after the phone has been released!! I pre-ordered the N3 and ended up selling it in Jan. due connectivity and call issues ... the fact the neither Samsung nor Verizon has been able to resolve these issues is just pathetic! People pay A LOT of money for these devices and having them fall short in their primary function is UNACCEPTABLE!

I have an opportunity through work to get a phone and was considering the Note 3 as I truly do miss the size, Spen and multiwindow feature ... I am glad I researched first and didn't assume these issues were resolved given the phone has been out almost 1/2 a year now! How I wish there Samsung had some competition in the whole "phablet with a pen" market!

Mommylala1

Wow, this is so disappointing to see. I had decided to google to find out if anyone else was having service issues. I had a note 2 and LOVED it but decided to upgrade for the better camera. Worked ok for a out a month now nothing but issues. Overall the phone is great as long as you don't want to make calls or text with it. I have called verizon several times, first was told service issue in my area. Then told to go to the store and get a a new sim car. Which I did and still no service. Called again and was told it was probably the phone.. Sent a refurbished one...really after I just spent over 300 to up grade to a NEW phone, I get a used one, that's real nice In itself. Well got the new used phone, had to reinstall all my apps and info lost ringtones and other things needed but oh well they got my 300 dollars they don't care. Called again today as still no service. She is "working" on the issue and will get back to me in a cpl days. really this is sad I pay over 180 a month for mine and my daughters phone, which is high but verizon has always had good service until now. I did inform her that I don't care if it's under contract or not that if they can't get me service I will cancel and change to a provider that can, sad as I have seen with verizon over 10 years. Guess it's time for change.

GregTal

Man, I really hate still seeing these posts! Especially after I just had my job order me a Note 3 ... I was hoping that there were issues with the earlier batches of the devices. I saw a thread on xda were a user was having issues and then a vzw rep recommended trying a new number as a last resort effort. He states since that new number he's had no more issues (he had a old Alltel number) ... not sure if that's a solution for everyone, but I went ahead and had my job order my phone with a new number. Hoping for the best!!

KPrevite

I am on my second Note 3 do to this isssue. Incredible disappointing with phone's signal, dropped calls, lack of ability to send any kind of text messages. Totally unacceptable for a top of the line device. Obviously there is a huge problem. Is Verizon fixing this? Or is this a hardware problem with the phone? At least if it's a hardware issue, customers can go and get another phone if it is not going to be fixed in a software update. I'm in the middle of Los Angeles so it's not a tower issue.

GregTal

OK, so I think some users at xda may have stumble upon something here ... I'll try to make this short -

Pretty much the member had similar issues to this and went through same steps ... new devices, new SIM cards, etc. Issues never cleared up so one Verizon Rep decided as a last ditch effort to change his number ... BAM! All issues are gone!

Later in the thread another user states they've had similar issues and requested Verizon change his number and that a new number resolved their issues as well.

Now I was an early adopter of the N3 and ended up selling it in January due to horrible data and call quality issues. Fast forward to now and I was offered a company phone, so I opted to do it and have the company assign me a new phone number based on the information I read in this thread on xda. Just activated this Note 3 today and I aleady notice a huge difference!! Been going around town to areas where I remembered my first Note 3 would drop to 3G/1X or loose data all together and this new Note 3 held 4G strong! Also had my personal Moto X with me and looking in the system status the N3 was never more than 2-3 dBm behind the X!

I know changing numbers isn't doable for a lot of folks, but I think there is definitely there!!

Here is the thread if anyone is interested: http://forum.xda-developers.com/showthread.php?p=51341779

oradba

It appears there are at least 3 separate threads involving this topics:

https://community.verizonwireless.com/thread/807590?start=180&tstart=0 <-- Note 3 No Service? (this thread)

https://community.verizonwireless.com/thread/807795?start=310&tstart=0 <--Call Quality Issues

https://community.verizonwireless.com/thread/819084 <--Note 3 Poor Service

I've had my Note 3 for about a month: at work and at home signal strength shows 1-2 bars, am able to call and 4G internet access is usually good (drops to 3G occasionally but use LTE Discovery to bounce back). However, in same zip code but about 4 miles east of my home where phone shows 4 bars, i cannot make or receive calls, although still have good internet access. Verizon sent me a replacement phone but experienced the same problem. Have opened a trouble ticket with Verizon technical support to check their network. Given the significant amount of discussion regarding various call/service issues with the Note 3, I am concerned that Verizon/Samsung does not have a solution, and I need my Note 3 to work as a phone. I assume if Verizon cannot technically fix this they will have to offer some other solution.

mysteryflavor

I am also having issues with no signal and this is insane how much I'm paying for this device with your edge program. I do not receive a signal in my home in my neighborhood and never faced this with any other device Ive had with VZW. I've had the service for over 10 years. So it has to be the device because there are also 4 additional vow devices i this home and they all work in the house. based upon all of the posts what will vzw do regarding this device.

Please don't reply by posting the canned template saying how important you know service reliability is. it is not a very genuine empathetic statement when you see that everyone receives the same template. I need direction on how to get what I paid for a reliable phone. I have not had this phone for a very long time. please advise next steps.

Verizon_Support

mysteryflavor,

It is concerning to learn that out of 4 devices in your home, yours is the only one that experiences this issue. Is this the original device or has it been serviced or replaced? Is your device in good condition? What is your zip code?

AndreaS_VZW

Follow us on Twitter @VZWSupport

Mommylala1

6 months later and this is still an issue. YES I think after 10+ years with Verizon it is time to switch. I am on my 4th note 3 and still no service, they wont even acknowledge this is an issue.

mysteryflavor

This is the original phone. My zip code is 77583

mysteryflavor

Sorry also my phone is in excellent condition. Practically brand new. I have minimal talk and data use on my device in comparison to the other devices in my home.

Mommylala1

they refuse to acknowledge this is even a problem let alone fix it.

mysteryflavor

That is truly disappointing but we are truly considering that. I have 5 lines and my spouse has two lines he had before we married. so paying for 7 lines and considering having t-mobile buy us out. T-mobile wow. but no other options. not a reliable phone and trapped in the unlimited data prison. The reliability is all that kept me with the company because its definitely not savings. so without that i no longer have motivation to stay. just very dissatisfied regarding a $600+ device. Very embarrassed.

Mommylala1

mysteryflavor.. I could not agree more. I have paid way more then other providers charge, but the service has always been great until now. They are trying to tell me that im in a service issue area... funny thing however is they cant explain why my daughter with a Galaxy S4 HAS SERVICE and 4g when I DONT! I have talked to several tecks, changed out sim cards and on the 4th phone now. its ridicules how much I paid for this phone to have it be a paper weight and of no use. Considering my options.

MyNote3Problems

They wont answer. They'll give you a big fat can of nothing. It's pathetic

Verizon_Support

I apologize for the delay mysteryflavor,

We want you to enjoy all the features your phone and our network has to offer. Everything looks good in area, no other reports. Have you stopped by a Verizon Wireless store for a SIM card replacement? Please go to Settings>More>Mobile Network>Network Mode>LTE/CDMA. Does signal improve? Also, remove any cases you have on the phone.

AdaS_VZW

Follow us on Twitter at @VZWSupport

Verizon_Support

mysteryflavor,

Your area definitely should have great service. We certianly want to do all We can to get you back up and running. With other devices getting good service in the same area, we do need to take a deeper look into our options with your device so we can keep your business.

Can you please accept my request to follow you and then follow me back? After this is done, please send me a Direct Message.

Here's my profile: http://vz.to/1ly4msR

Here's how to Direct Message: http://vz.to/1lKLT9T

RuthW_VZW

Follow us on twitter @VZWSupport

oradba

Just a followup note--Verizon Support pushed out network update for my phone as well as sent a technician to check the local tower. Bottom line is my problem is solved--can now send and receive calls in a area where it appeared I has no service. Also, it appears many are not happy with Verizon Support service, but quite frankly that has not been my experience, not only on this issue but others as well.

Mommylala1

I wish they would upgrade mine.

harrisman

I went through 3 Sims cards and 3 note 3's. They acted like there wasn't a problem but it is a cover-up. The replace it with HTC one max but I loved note 3 more. Wish it did by have issues.

MyNote3Problems

How in the world did you manage to get through to people who would listen?

oradba

Call Verizon Support: 800-922-0204, I've generally had good luck dealing with Verizon's support group . . . make sure they transfer you to technical support. If you're not happy with their response ask to either speak to a manager or that a manager call you back.

Regarding my own Note 3 "no service" issue, Verizon Support pushed out a what I think was a network reset for my phone, not necessarily an O/S update. Whether that fixed my issue or what the technician did, who was sent to analyze the associated tower, I don't really know.

MyNote3Problems

Thanks... I will try that one more time but this time thanks to your good result I will have a clear goal and a plan.

KPrevite

Please Verizon tell us a solution???? This is unbelievable. I have talked to tech support 5 times. I have my second Note 3 and second SIM card and its still the same. I have been run around with the most inane excuses by the tech department. I was told by one, that they had never heard of such a thing. Really??? Do the techs not read these boards??? Do they not use Google?? This phone is useless doing basic functions. It's also very apperent since there has not been a software update while every other Android phone has, obviously they are hiding something

KPrevite

Tuna

Since I read that replacing the SIM is a good start for troubleshooting, I will try that today and hope this weak signal thing gets resolved.. I shall update my answer tomorrow with the new SIM inserted and using it at my work location where I experience the signal drop.

MyNote3Problems

Good luck... if you manage to talk to anyone tell them we all need help.

Tuna

I do hope I can get through to someone who knows a solution. It's sad how the Note 2 is functioning just fine while the Note 3 is having a hell of a time keeping a stable connection.

MyNote3Problems

They worst part about it is that neither Samsung nor Verizon will admit to the problem. All you get on this website is faked concern from anonymous theoretical support reps and then silence. It's like that movie "Ground Hog Day"... you know what they will say before they say it.

Verizon_Support

KPrevite,

I understand this is frustrating for you and we want to reach a resolution so you can enjoy your phone. To review the details, please send us a direct message, by accepting my request and following me back.

AdaS_VZW

Follow us on Twitter at @VZWSupport

tikibar1

How To: Direct Message and adas_vzw

Mommylala1

Well still not a call back from Kristina in Nebraska... guess my thoughts on Verizon have not changed. More empty promises... and still phone that doesn't work.

MyNote3Problems

I have up and bought my way out of the Edge contract and got a Galaxy S5.....

The good news for me is I now have a phone that works. The good news for Verizon is mo-money mo-money mo-money mo-money...

Good luck

talonzme

So from what I am reading there has not been a fix for the Note 3 service issues. I just picked up mine on 5/18. I now wished I had seen these forum conversations before the Note 3. I like the phone itself, the features etc, HOWEVER, the lack of reliable service could definitely be a deal breaker for me. The sheer number of people experiencing problems with the same issue and no resolution is very disappointing. I did notice one thing in my Note 2 that may be different from the Note 3. I had to disassemble my Note 2 and I noticed that it had two antennae, one on each side of the phone. Could a change to this design in the Note 3 be the issue? Another thought, the issue that the iPhone had with the metal bezel.....could this design flaw have been implemented in the Note 3 as well? Either way a fix would be greatly appreciated for such a nice phone. If not, then perhaps a change in service to maintain using the Note 3 is in order.

zigzagmolly

This is just unbelievable. I bought a Galaxy Note 3 two weeks ago. Worked great in the beginning, but now it is barely a cell phone. 99% of the time I can't make or receive calls. The bars seem to cycle from 4 bars to nothing on a regular basis. I am lucky if I can make a call when there are 4 bars, but often I am not able to. I sometimes get a "no mobile connection found" error message. Inserting my granddaughter's SIM card makes no difference. Phone is rooted and makes no difference which ROM is used. It is an obvious hardware issue that Samsung is obviously trying to avoid. I have owned a Captivate, then an original Galaxy Note 1 and loved them despite a few issues. Had to do some prying on the Note 1 to get the GPS to work. I have AT&T service with an unlocked T-Mobile phone. So what the heck do I do now? Try to go through Samsung via warranty and try to get a Note 3 that actually works as a cell phone? I LOVE the Note 3's other advantages, but I already have a tablet. I need a phone. Or just return the phone to Swappa.com and look for something other than a Samsung. Makes me so mad!

Verizon_Support

zigzagmolly,

We want to make sure that you are getting the most out of your services with the Note 3. When did you noticed when the services on the phone started to have issues? Was it after a software update? Was there a new application that was installed on the phone? Have you been able to go into settings, More Settings, Mobile Networks, Network Mode, is that set to Global? If not, let's try setting it to global and re-try. What zip code are you in? Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

talonzme

It was as soon as I got it. Within an hour it did the kitkat update. I have tried it on all of the modes, global etc. I am in zip code 06355.

Sent from my Verizon Wireless 4G LTE smartphone

Mommylala1

they keep saying change the settings.. doesn't do a damn bit of good.

Despairz

So.. today while on the road from Sacramento to San Jose, I'm trying to use the map app OR Vuze and not only is my gps having issues it seems I'm in the same boat as everyone else here but the problem only started in the last month or so. I had around three bars of LTE and then suddenly it drops out and drops to 1 bar on 3G and stays there. Meanwhile I look at my girlfriends iPhone (also on verizon same account, both being our first verizon phones who also had her maps app open, and it's sitting happily with 5 bars of full LTE.

How embarrassing since I switched from apple to the note 3 in October when it came out and the phone was great until these issues all started happening which renders the phone useless at times. I'll be selling this phone in less than a week if no fix or patch is provided.

I'm done (removed) around with this crap.

Edited as required by the

Message was edited by: Admin Moderator

svan1

So I have had the note 3 for about a year now. Up until about 3 months ago, I had awesome service on my phone. Then, all of a sudden, in the same house, I now get literally NO service. I can't make calls, cant send text messages. I work from home often and have literally had my boss ask me what the problem is with my phone, because I am often late to conference calls due to having to find the perfect spot in my house, and sometimes in my back yard or front yard, where I actually get service.

I called the Verizon help center, who said that I had to go to a Verizon store to first get help. I spent a Saturday morning going to the Verizon store, only to be told I had to go back home and call the Verizon call center. One problem.. I can't. The whole issue is that I cannot make calls from my house. I was told to borrow a phone from someone else to call. At this point, this has become ridiculous. I have been a Verizon customer for over 8 years, my bill is over $100 a month, I feel like in a situation like this the customer service should not be geared towards making me go even more out of MY way for something that I clearly did not cause. I realize I will most likely get no solution to this issue and will have to end up moving to another carrier, however I feel like an issue like this should be brought to someone's attention.

Thank you

Verizon_Support

Hi svan1!

Your customer loyalty is greatly appreciated and I'm here to help! Current zip code? Do you only experience the issue in your home? Have you attempted to remove and reinsert your sim card?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

svan1

Hi:

Thanks for the response. I have, the call center associate I spoke to

walked me through that process. Unfortunately no chance. I am in zip code

28205.

-Siegert

On Jul 9, 2014 6:43 PM, "Verizon Wireless Customer Support" <

Verizon_Support

svan1, thanks for this information. No issues reported in North Carolina at this time. However, let's take a closer look at your device. Have you powered your device off/on to soft reset it since having this issue? Addtionally, try briefly removing the sim card from that device. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSuppport

svan1

Hii LasinaH_VZW:

I am in zip code 28205, and yes the verizon call center associate also reported no issues in the area code. I have both soft and hard-restarted the device multiple times since the issue began. I also have removed and re-inserted the SIM card. The issue happens within my house, and also I would say within a quarter mile of my house. I have also tried changing the network to Global, and that also does not work. I have numerous screen shots on my phone of failed text messages, and failed calls. I even have screen shots showing that it takes me on average 20-25 attempts to get a successful outgoing connection. If you would like me to provide those, I would be happy to. Thanks for your response!

Verizon_Support

svan1, thanks for trying all of those steps. Perhaps, a new sim card would resolve this issue. You can retrieve one for free from any of our corporate store locations: http://vz.to/1h3etAK

We provide a one year manufacturer warranty. Have you had your device for less than 12 months? Is there any physical or liquid damage? Were you provided with the device warranty replacement option?

LasinaH_VZW

Follow us on Twitter @VZWSupport

budone

I have to ask, why are all the CSR's acting so clueless. ...... and I do

know the answer. ......

On Jul 10, 2014 4:58 PM, "Verizon Wireless Customer Support" <

cgates77

I am having the same problem. I have always had good service with my Note 3 in my home up until about 2 weeks ago. Now every time I call or text I have to go outside, walk around and hope that they go through. I also have called Verizon and was told that there were no problems in my area. I have also factory reset my phone and that did not help either. My husband and daughter both have I phones with Verizon and their service is good. This is my second Note 3 since January. The first one would not stay connected to WiFi and was replaced under warranty. I am about ready to SCREAM!!!

csjack2014

Verizon,

Stop acting clueless. I reported this issue in a trouble ticket initially stating my signal issues occurred after the kit kat update. You tried to debunk this and stated that due to my dropped calls, you were pursuing a tower issue.

For three weeks, I was told I would receive updates and never did. Supervisors escalate the ticket because it's what the customer wants to hear. Meanwhile you do absolutely nothing.

While on the phone, my ticket gets closed with the resolution of "spotty coverage area" I have had almost full signal at my location for almost 8 years until the software update in May.

After 7 calls and 8.5 hours between your hold time and getting bounced between agents, I finally got the agent to admit there is internal document that shows Verizon and Samsung trying to address the issue.

Stop asking people with these similar issues to wipe their phones and requesting zip codes when you know the answer. Maybe if you spent half as much time fixing your software, not filling phones with garbage bloatware, and bashing the other networks, perhaps you would stop looking like fools and thieves.

There are options, and my other AT&T service puts you to shame on coverage.

harleydavid

I couldn't have said it better myself! To me it just makes it that much worse when these ridiculous support technicians are still telling folks to reset, wipe phones and change sim cards. The canned responses make we want to hurl! I realize they are being told what to do after the fact but I'd be a bit more understanding if I was told Verizon and Samsung identified an issue and are working on fixing it.

Like I've said before I'm going to be shopping in a few months!

svan1

Hi Support Team:

Unfortunately my device has had some water damage, however, this was after I started experiencing the service issues. The service issues started pretty closely after the last software update, KitKat. I spilled some water on my counter and accidentally laid my phone it in, which did not affect the phone at all but unfortunately turned the "water damage" stickers pink. Again, this was recently and far after the service issues started. There are records of me calling into the call center reporting the issue as well as going to the local store to report the issue.

I will be happy to go get a new SIM card, but quite honestly I doubt this will solve the issue. It sounds like there are numerous other people who have gone through these identical steps to no avail. I wish you all would provide an option for customers given this seems to be a known issue. Seems like Verizon could be opening themselves to a greater liability here if this issue persists. But anyhow, I do appreciate the relative responsiveness as I know it is not the front line associates that are the problem. Thank you for your time!

Ann154

If you want to get a replacement for the malfunctioning phone, you will have to go through insurance and not warranty since the water damage stickers have been triggered.

Verizon_Support

Thank you very much for reaching out to us today svan1. I definitely understand how important a properly functioning device is. Unfortunately if the device does have water damage the warranty would be voided on the device. The next best recommendation would be to file an insurance claim since the device has been physically damaged. Do you have insurance on the device? Please keep us posted, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

NotaMobilePhone

I agree completely. I am having all the same issues with the same ridiculous advice from technicians both at Verizon and Samsung. How can we make Verizon and Samsung Listen and do something about the Note 3 reception issue?

NotaMobilePhone

Verizon Rep... have your really read none of the literally hundreds of posts here stating that removing the Sim card and factory reset does not work?

tgtl

I have also been having the same issues with the horrendous reception on the GN3. I bought mine about 2 weeks after the release, and it started off pretty good, but after one of the updates is when it started getting bad. I also carry a GN2 for work and I can sit and compare the difference in signal strength and it is almost amusing how bad the GN3 is.

I too have contacted VZW about the issue and made a case, of course they came back and said I was in a marginal area so that was the cause. The fact that I have a GN2 and 2 GS4s all on VZW in my home and none of those have the issue is irrelevant. It loses connection indoors and outside, drops calls on a regular basis, but VZW refuses to acknowledge and attempt to fix the issue. The technician told me to call ### after each dropped call, hard to do when there is no service.

They are the largest carrier in the country, if they put their foot down with Samsung and told them to fix the issue if it is on their end, something would be done.

If the issue is not addressed shortly it has pretty much come down to getting a new phone, but it will not be from these crooks. They sell you and then are unwilling to back up the sales and service. I am tired of the poor service and high prices from someone who technically works for me. Apparently VZW and most consumers have forgotten how that relationship SHOULD work. If we all start switching maybe they will remember.

ghostndragon

I think it's Verizon, not samsung. It would appear that dropped calls and no service are common on the Verizon network. I'm having the same issue. ..2-3 bars of 4G service, but can't make a call because of no service, but my boyfriend's Note 3 on the AT&T network works just fine in the same place at the same time. I've done everything I've been told to do except factory reset the phone. I don't want to do that and deal with downloading all the apps and losing progress on games unless I'm assured that it will help. Based on others' experience, I'm not confident. I will be switching service when my contact expires unless this is addressed by Verizon. This is the best phone I've ever owned and it's next to useless on the Verizon network. That's not acceptable, especially since it's my home phone and I can't reliably use it at home with mobile service.

Verizon_Support

ghostndragon,

Wow! I'm sorry to hear about the troubles you've been experiencing. Overall Verizon Wireless has the most reilable network. However, there can be areas of opportunity or device issues that cause dropped calls. I would consider completing the factory reset to see if it will improve your service. If it does not improve, then we can look into exchanging the sim card or the phone itself.

You can use our Verizon Cloud to back up all of your information before the reset; http://vz.to/1rVG0ux

Here are the reset instructions ; http://vz.to/1mOhgS7

Let us know how it goes!

TrevorC_VZW

Follow us on Twitter @VZWSupport

tgtl

I have done a factory reset twice. Still no difference. Honestly, I am tired of hearing excuses and want something done to alleviate the situation. I carry 2 phones at all times, the GN2 and the GN3. The 3 constantly drops connections, today it even dropped GPS about every 10 minutes while driving. This is on a major interstate with no major obstacles.

THERE IS A PROBLEM WITH THESE PHONES JUST STEP UP AND FIX IT.

--- Original Message ---

ghostndragon

Verizon Cloud will not back up game progress. That being said, I've

contacted customer service via phone and was told that a phone reset would

not help, as the phone is working just fine (I called from somewhere other

than home). He has escalated the issue and Verizon will look into what

might be interfering with my signal at home. Resetting a phone isn't the

solution to all problems. Sometimes, in fact, the problem is Verizon.

On Tue, Aug 26, 2014 at 2:32 PM, Verizon Wireless Customer Support <

johnq30

Ok, this worked for me. I hope it works for you. I got the n3 whenit first came out and had no troubles. In the spring of this year my phone signal became terrible and made the phone a little more than a tablet because i could not use my phone without missing every other word or just dropping calls. Customer service takes forever and got me nowhere. THey sent me new phones and sims and even a network extender and still terrible phone calls. I read on here about the update changing the antena capabilities and basically ruining the phone part of this device. This fit the problem i was having.So i unistalled ant You will find two apps labelled ant in your task manager menu. The menu pops upasking if you want to set it back to the original version. I answered yes. THe problem i ran into was that it would immediately redownload as soon as i turned on my network connection. What i had to do was shut down my internet connection, uninstall both ant programs or reset to factory version, then go in the all programs menu and disable ant. by disabling, i was able to turn on my internet connections and it stopped redownloading. Idid this fix last night and my service is restored. I shut down my extender and although before i make a call it still shows only 2 to three bars at best, but once i begin a call the bars jump up to 4 and five and the call quality is good. the signl is around -75 which is a lot beter than before i uninstalled the ant when the signal averaged about -108. This is great.

THe downsideof this is that i am no programmer and it is hard for me to believe that verizon couldnt figur this out and save us all a lot of grief. I have been paying for service i havent received and it was assimple as uninstalling and shutting down their update for the antenna. I hope this helps you all

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