Samsung Galaxy s4 - Freeze mode when I am sending a text or responding to a text

Brandib0808
Newbie

When sending a text or replying to a text message, my phone will freeze up for 30 seconds to a minute.  It will duplicate each word I have typed in 4 or 5 times.  When I click on the "enter message" box my keyboard will not pull up and again my phone will freeze for 30 seconds to a minute.  i have troubleshooted my phone, and i have put it in safe mode and nothing seems to be working.  I have plenty of memory on my phone, i have deleted the majority of my text messages.  This is getting so frustrating!!  Someone please help!!

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vzw_customer_support
Customer Service Rep

Brandib0808

I'm sorry to hear about the trouble you're experiencing with your S4! I definitely want to help get you back up and running at 100%. Which message application are you using? Is it the pre-installed app or one downloaded from the Play Store? Does this happen to all messages or just to a few contacts?

RuthW_VZW
Follow us on twitter @VZWSupport

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