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Samsung S22 Ultra intermittent signal

My wife and I have Samsung S22 Ultras on the same plan and same account. Hers gets no signal or 1 bar and drops calls/fails sending SMS, and mine works fine in the same location.

We spent 4hrs on the phone with Verizon support and passed around to 5 Level 1 techs all trying the same troubleshooting flow, and finally got on with Level 2 guy and he had us remove the SIM card and add (for the third time) another eSIM and finally had it working, although briefly. I got off the phone with him and 10mins later the signal went down on her phone again.

Since spending 4hrs on the phone is a massive waste of time, I'm wondering if anyone else has found out what the root cause of this might be, I see other conversations with the same complaint for S22s. These have been working flawlessly until Monday, and something has changed.

Mine works, hers doesn't. I have her on my wifi hotspot for now so she doesn't miss calls but obviously not a longterm solution.

Comments

Verizon_Support

Hello, chrissmithatwork. My apologies to hear of the issues your wife has experienced as we always want our customers to have only the best in service! Help is here. I have sent you a Private Note for additional assistance.

-Natasha

VCrowley

I have the same issue. It already happened a few months ago and we thought it was fixed when we completely removed the SIM card and added the phone to E-sim. But here it is recurring now. Very sparse/no service unless in a Wi-Fi area for the past 3 days. Did every trouble shooting step and spoke to a level 2 tech who says its a known connectivity issue for some s22 Ultras and because I've had the phone more than a year by a few months, there's nothing they can do. This phone is only half paid off, I can't upgrade and neither Samsung or Verizon will take blame for selling me a device that only functions when it wants to, but I'm suppose to continue paying for service on a line that only works 10% of the time. Beyond frustrating that I thought I was paying more for the nicer phone. Mom and girlfriend got the regular s22 but in reality I was paying extra for extra problems.

Verizon_Support

I know I would share your frustration if my phone was having a similar issue and it felt like I was at the end of the road for any sort of support, VCrowley. We certainly want to make sure we've crossed off everything here, and make sure no stone is left unturned. Please be on the lookout for a private note from us, so we can take a fresh look into this one.

-Joseph

Alanmc

Im dealing with the same issue with the connectivity issue's. Im in the same situation with the blame game between Verizon and Samsung. With no help in sight. I've waisted countless hours with this issue. Ive tried every trouble shooting step from Verizon, Samsung and several online forums. Nothing helped. I am 16 payments away from paying my phone off. Cant trade etc without device payout. At this point we all no its a hardware issue. Thousands of people online with the same issue. There is a high chance, I will Trade Phone brands and service providers. Im paying a premium and a cheap pre paid phone will out perform my expensive paper weight. So yeah, as soon as this phone is paid for im out. Ive been with Verizon for over 10 years. its sad.

Verizon_Support

I know just how disruptive this can be to have an intermittent signal issue with your phone, Alanmc. We appreciate the decade of loyalty, and you're in the right place for help with your device. The last thing we would want to see is for you to leave us. Please be on the lookout for a private note from us, so we can offer assistance.

-Joseph

Alidata3

I've had the same exact issue as the OP.

When I'm on wifi my signal is at 2, or maybe 3, bars at best, but I can receive and send msgs and calls like normal. This also includes normal usage of the internet and other data dependant apps and services. Ultimately I realize that this 'mobile data' is really piggybacking off of wifi, so I get it.

The story however changes once I'm out of wifi range as I'm completely reliant on cell signal which is literally non existent. Meaning the no signal icon is distinctly visible. The issue is confirmed beyond that as I get Z-E-R-O calls, emails, or texts. Essentially I cannot use any app that requires a mobile data connection which is all of them to be clear.

I've worked with tech support and gone through what appears to be very standard motions of getting a new physical sim, several eSim's, jointly having both the eSim and physical sims on at the same time (and then toggling between which of those is primary vs secondary), resetting the mobile network, airplane mode on/off, mobile data on/off, APN checkpoints, etc, etc, etc and etc. I absolutely want to avoid doing a hard reboot as that clearly isn't the issue after seeing multiple other non-solutions tied to this effort.

With the pages and pages (and pages) of S22 Ultra related signal connection issues in these forums, I also realize this has nothing to do with endless setting toggling, phantom 'dead zones', or purchasing a Jetpack (as one rep audaciously advised), in order to use a 2 year old phone in 2024.

I absolutely need to be able to reliably use my phone everywhere and not tethered to wifi 24/7.

Can someone that is solution oriented please reach out to me as soon as possible so we can all move forward? Please.

@chrissmithatwork
wrote:
My wife and I have Samsung S22 Ultras on the same plan and same account. Hers gets no signal or 1 bar and drops calls/fails sending SMS, and mine works fine in the same location.
We spent 4hrs on the phone with Verizon support and passed around to 5 Level 1 techs all trying the same troubleshooting flow, and finally got on with Level 2 guy and he had us remove the SIM card and add (for the third time) another eSIM and finally had it working, although briefly. I got off the phone with him and 10mins later the signal went down on her phone again.
Since spending 4hrs on the phone is a massive waste of time, I'm wondering if anyone else has found out what the root cause of this might be, I see other conversations with the same complaint for S22s. These have been working flawlessly until Monday, and something has changed.
Mine works, hers doesn't. I have her on my wifi hotspot for now so she doesn't miss calls but obviously not a longterm solution.

Verizon_Support

It's definitely worrying to see that you are experiencing signal issues since Monday, and we are here to help. Are all devices on your account being impacted? Does this happen while being indoors or outdoors? Does this happen during specific times of the day? ~Geo

Miggysmalls9001

I have also been having a similar issue with my s22. Only works when I'm connected to wifi or in a Verizon store, otherwise it doesn't. Have been to 5 different stores to try and get this resolved. Got a whole new sim. Got 2 esims installed then Uninstalled. Nothing has worked. At the 5th store they called customer support and we were om the phone trying to see why my replacement phone that was supposed to have been shipped overnight never came after 5 days and we were told because they are completely out of s22 and s23's to replace my phone with. I need my phone for work and havre already gotten. In trouble for not having a reliable phone to take calls. It will be 2 weeks since I've had this issue on the Friday of the 22nd. Someone from customer support named Hannah was supposed to keep me updated on the status of my new phone but had stopped calling me and only thing she could tell me was if I really need a phone I could upgrade for to the s24 but would have to start paying that phone from the start when I haven't even finished paying off this phone yet. She also mentioned alot of people are having issues because of an update that came out recently. But this is just getting ridiculous at this point.

Verizon_Support

One of our main goals is to provide reliable service, and we are concerned to learn that you are experiencing issues with your device. To better assist, I'll be sending you a Private Message, please reply to it, so we can get started.

~Maria

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