I got a Samsung S22+ about a month ago, and last week I upgraded to the latest software update. Ever since then I've had horrible cellular data performance - websites don't load and when they do it's extremely slow. Everything else about the phone - texts, phone calls, wifi connections - all work fine, but cellular data is terrible. I usually have to either restart the phone or reset the network settings to get it working again.
Is something wrong with the update or do I just have a bad phone? It was working fine until that update, and now it's completely broken.
Hello, Ringthane. Thank you for reaching out to us with your concern. I know I use my personal phone for everything to manage my daily routine, so I do understand how important it is for it to work properly. I am here to help. To start, how many bars of signal is your device showing? Do you see the 4G/5G indicator? ~Pamela
When this happens I have three bars of signal and the 4G indicator. I don't live in a 5G coverage area, so I don't expect that, but I'm not even getting 4G transfer speeds.
Also, I don't even have good enough data speeds to be able to get the verification code on my phone to be able to sign into this place. I have to use my email.
Thanks for reaching out here, I hope your day is going great. We know you depend on your data connection to be speedy, and we want to make sure that you can. What city and state are you in? Do you know other Verizon users near you with this same issue? Thanks in advance.
-Rosie
When I'm trying to use cellular data it's in Ottawa Illinois. I don't know if anyone else is having problems.
I am sorry to hear that your having trouble using your service in Ottawa, IL, Ringthane. I realize it is important to have access to your service and let me help you with your data access concerns. What exact data plan do you have with us? When you try to access data, are you getting any error messages? Please help us with these details as we continue to work with you on your data service concerns.
-Ed
The plan I have is the unlimited one with Disney+ and Hulu. I think it's 5G Play More? Even though I don't get 5G. In some apps I get an error that it can't connect to the internet, or there is no internet connection available. I never see the 4G icon change to 5G.
Thank you for those details. Are you saying that the 4G Icon never shows up? Does the LTE icon ever come up? Are you experiencing this situation in a specific place like in a home only?
-Roni
It's at work. No wifi here. Right now, I see 4G LTE, I have three bars of signal, and my Walmart app says "no internet connection". I just looked at the phone right now and there was no cellular connection at all - no bars and an X next to them. I turned airplane mode on and off and it connected to cellular data, but it's still not giving me internet.
This has now been going on for two weeks. What is the problem here? What do I have to do to be able to use the network again?
I have now reset my network settings three times in as many minutes and still no internet. If this keeps up I guess I'll have to return the phone and try something else. It's been two weeks and the problem is getting worse and worse.
We apologize for any inconvenience this has caused, Ringthane. Our goal is for you to have a working phone. Is this issue happening at a specific location or multiple locations?
-Jason
It's happening at work. I don't know how to check if roaming is on.
Thank you for the details! No worries, does the issue occur outdoors as well? Are you aware of other Verizon users experiencing the same issue? ~Christian
Yes, outdoors.
No, I don't know anyone else.
Got it! Ringthane, let's make sure you have Roaming toggled on. This link will show you how to ensure it's on. https://www.verizon.com/support/knowledge-base-300798/ Can I also have you run a device health check? https://www.verizon.com/support/knowledge-base-206364/
Tell me, does your signal improve?
-Carter
Hey Carter,
Really? What good is running a "MyVerizon Device Health Check," are you really that uninformed? After running the garbage "#MyVerizon Device Health Check," I get the message... "Your phone can't automatically switch to a faster network if it's available. You're better off in LTE/CDMA or global modes for signal strength," and states "See Settings." I go into my Settings ~ Connections ~ Mobile Networks ~ Network Operators and not able to change using a S22, S22+, and/or S22U since #VERIZON has taken controll and Network is set automatically. So, please all the customers and myself a favor and explain what we shall do from here. I am sure we would all really enjoy your advice.
Thanking you in advance and patiently waiting.
SaltyS21U_User Thank you for reaching out here on this platform. We realize it is important that you are able to adjust your network. Here is the link which shows you how to make the change.
https://www.verizon.com/support/knowledge-base-300876/ -Dolores
Dolores,
WOW!! Really? You better go back to school and get the proper training before you start running your mouth. You have absolutely no glue inwhat ypu are trying tp do. Good luck!! Keep collecting that paycheck.
Dolores,
WOW!! Really? You better go back to school and get the proper training, before you start running your mouth. You have absolutely no glue in what you are trying to help with. Did you even read the last statement before running your mouth? Did you? Good luck!! Keep collecting that paycheck.
I went through 30 plus hours of this nonsense as well. Unbelievable simply unbelievable
Start a new topic or ask questions in the open forum.
