Samsung S6 - using mobile network while on phone

[ymustuknow]

I have noticed that while on the phone I can't use my mobile network. I have tried to look online for a solution but was hoping to here you can tell me what will work for sure.

Thank you

[MiiHere · Accepted solution]

Go into settings>advanced calling and enable the feature. You'll need to have 4G service to do both, but it should work once you do that.

[ymustuknow]

Is this a free service/option?

[MiiHere]

It is, but just so you can verify here is the FAQ page:

Advanced Calling 1.0 | Verizon Wireless

Section 1, number 7.

[ymustuknow]

I have tried activating it several times and it errors..?

[MiiHere]

What is the error? Do you activate it on your phone or online?

[ymustuknow]

"We encountered a problem activating Advanced Calling 1.0. Please try again later." This was tried  on my phone.

[MiiHere]

And you verified that you don't fall under the list of folks not able to activate it?

Do you currently have 4G access? Wi-Fi turned off? Restart your phone after that and try again?

[ymustuknow]

I am pretty sure that I don't fall into any of the exceptions. I do have 4g access, and wifi is off.

[MiiHere]

I would sign in and have a quick chat session to make sure everything looks good on their end:

Contact Us | Verizon Wireless

Chat is toward the bottom.

[ymustuknow]

Restarted and more of the same. Will do, thanks for trying. 🙂

[MiiHere]

Let us know what they say and perhaps it will help others with the same.

[vzw_customer_support]

ymustuknow,

Let's get your advacned calling up and running! The first thing we ould want to check if everything is turned on on your device would be to make sure the Advacned Callling feature is active on your line. You can check through your My Verizon page online and make sure the Advacned Calling feature is on your line. If not, you should be able to add it online or you can reach out to us and we will be more than happy to ensure your line is all set.

ChristinaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ymustuknow]

How do I make sure the Advacned Callling feature is active on your line?

[MiiHere]

Read though this and verify you don't fall under any of these categories either:

Advanced Calling 1.0 | Verizon Wireless