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Samsung S7, S8, S9 models "Samsung find my mobile" not working on VERIZON

I'm trying to use find my mobile on Samsung portal (not Android portal) as Samsung allows and has more fatures like: remotely locate, lock, unlock, ring or erase your device from findmymobile.samsung.com. However this does not work for Samsung Verizon devices. After many discussions, Samsung tells me Verizon carrier is blocking their customers for these features as Verizon wants you to use their services. I just can't find where I can remote lock and unlock a Samsung device feature with Verizon. If I use my Samsung on t-mobile instead then I can remotely locate, lock, unlock, ring. Why is Verizon preventing to use these features. These features use to work with Verizon years ago, yet not anymore. Who at Verizon can resolve this.

http://findmymobile.samsung.com

Also Samsung Find My Mobile is different from Google Android Find My Mobile. I do not want to use Google/Android find my phone feature as it is very limited (google.com/android/find). Google Find my phone does not have remote lock or remote unlock features which are the features I'm looking for.

Thank you for you help and looking forward to the solution to remote unlock and lock.

Thanks,
John
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Comments

Momma23dogs

Android find my phone absolutely DOES have remote lock. “Secure device” is the lock. Adds a password to the device which you must enter, or you have to factory reset remotely.

I test locked a tablet remotely, which did not have a lock on it. I then used the code set to unlock the device.

Momma23dogs

FYI

Find my phone locks the screen with password or pin. You need that pin or password to get into the device. It also signs you out of your google account, and you have to sign in to verify it’s your device to remove the PIN or password.

It does not remote unlock without erasing the device.

john5586

I want to be able to change my password or pin remotely (remotely lock) and be able to remotely unlock device.

Google Android Find My Mobile does not allow remote change password/pin or remote unlock however, I use to be able to use these features on previous Android phones.

See attached screenshot of what I see when using Google Android Find My Mobile portal: google.com/android/find

When clicking "Secure Device" this only signs you out of your Google account. However I want to be able to change my password, pin remotely. Not logoff of my Google account.

Step 1:

3-26-2019 4-25-59 PM.jpg

Step 2:

3-26-2019 4-27-29 PM 2.jpg

Looking forward to hearing back.

Thanks,
John

Verizon_Support

We know how important it is to ensure your Find my Mobile through Samsung is working properly. Verizon doesn't directly support this product, but we want to make sure you get the help you need. I would recommend reaching out to Samsung directly 800-726-7864. I hope this helps.

ChetonJ_VZW

john5586

Hi. I've reached out to Samsung Support again and they said Verizon blocks these feature on all Samsung devices. These Samsung features are available with any other carrier but Verizon. They told me to reach out to Verizon for support. Please can you assist me. How can I turn on these features? How can I ask Verizon to remove the blocking of Samsung services?

Thanks, John

Yahkin

I contacted Samsung and they said that Verizon blocks the service. ChetonJ, have you talked with Samsung? Maybe you guys could talk and figure out how to unblock it.

Despairz

Was looking for others experiencing the same thing as I am on my Note 10 plus and here we are. Tried using the service the other day to locate my phone and was presented with the nice message that Verizon doesn't support this service. The fudge?

Verizon get your dirt together or I'll take my service and families to a different network that doesn't block key features on a phone for no reason.

I absolutely love how their support has ignored this for months too.

Verizon_Support

Despairz, we certainly want the features you want to be working correctly. What happens when you attempt to use this feature?

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