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Samsung galaxy S4 Mini issues

I had my phone for about a good month and now My phone is currently having charging issues. It won't stay charged up even while using the stock adapter. I'm not sure if I should get it replaced or what? It is also sending out double messages. Any suggestions?

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Verizon_Support

Let's get to the bottom of these issues ljord8! For the charging concerns, do you see any damage to the charging port or the cable that attaches your phone to the charger? Do you have other cable to test?

For the double messages concerns, is your phone sending double messages to all contacts or only some contacts? What messaging application are you using?

AntonioC_VZW

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Lmore

I have had this Samsung Galaxy S4 Mini for less than one month. After reading all these posts, should I just bring it in and get something else. I don't have time to play service Tech for Verizon. There is NO sign of any damage or dirt. If I unplug and replug the USB charger cable from Verizon to the 120V plug and / or the S4 Mini it charges for a few seconds to a few minutes and then stops... It is at around 40 to 45% charge and keeps dropping from "charging" to "not Charging"

Verizon_Support

We want you to be able to keep a charge Lmore. When did this begin? Anything change on the device such as apps, an update or settings? Are you using the original charger? Have you tested more than one outlet? Tried a battery pull?

JonathanK_VZW

VZWSupport

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Lmore

I noticed that the charging circuit dropped to "no charging" very soon after I would plug it into either the wall or a USB port. I also noticed that an "eye symbol" would appear at the top of the screen just before the charging circuit would stop no matter the % charge on the battery. So I went to the Smart Screen / Smart Stay and turned it off. Since then my charging has been working. I still don't understand why I get the "charging will be slow you should get a Samsung charger" message since I've using the charger sent to me by Verizon plugged into the AC wall socket. Now it is taking hours to charge 1 or 2 % ...

Lmore

Yesterday it started .. as I said above turning off Smart Stay stopped it from dropping the charging process. But it now takes hours to get 1 or 2 % charge. I am using the charge sent with the phone from Verizon. BUT the phone says "it will be charging slowly because I don't have the original charger" .. If that is true then Verizon sent the wrong charging cable and wall plug. I've tested multiple outlets and have removed the battery and replaced it...nothing is fixing the slow charging.

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