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Samsung s22 loses cell network connectivity.

My wife's phone (Samsung s22 ultra) is losing all cell phone network connectivity in certain areas/locations where we live while my phone has perfect network connection. We are on the same plan. It is reproducible. It's frustrating for her.

We have tried the following things: Factory reset, reset network/phone settings, eSim, new physical sim, and all software is up to date. The phone is in perfect condition. Verizon wants us to pay off $800+ for a phone that obviously has a network/software issue and get a new one which is unacceptable.

Afyer doing some searching it appears this is a pretty common problem with the s22 ultras. Anyone been able to resolve this particular issue?

Comments

Verizon_Support

We want to help you get your wife's device working properly on our network. Please reply to our private note.~Peter

Verizon_Support

We want to help you with your concern regarding your wife's device. Please reply to this message so we can assist. ~Peter

unipanthers14

Hello! She is still having major issues and I'm watching this post. Any ideas or things we can try is much appreciated.

Verizon_Support

We are sorry to read that you are still having issues with one of your devices, we have sent you a private note to further assist.

~Freddy

Verizon_Support

We are always here to help, and if you still need assistance, please follow the previously sent link, and well be happy to further look into this.

~Freddy

unipanthers14

We still haven't heard anything from Verizon. We opened up a network support call. It has been over 7 business days with no contact. Anyway to get increased priority on this?

Mosbius

I have the same issue. End of June and beginning of July the phone would lost mobile network connection. At locations where I use to have service, it is lacking. It is ridiculous that I now have to walk outside my house to make phone calls. At work, I need to drive or walk about 400 yards to a main road to set service. I have talked and went through the whole trouble shooting to level 2 support without any change. I am very frustrated and feel Verizon is not doing enough. I have missed emergency work calls and other important meetings.

Verizon_Support

Mosbius,

I am very sorry to hear about this experience, we want to do all we can to ensure that you have the coverage you need. We are sending a Private Note to assist you further.

-Colin

Verizon_Support

haribaskark76, we never want you to have problems with your service. We'd like to help you get everything back up and running. We'll send you a Private Note so we can gather more details.

~Jesse

mmarston15

I have the same issue! My wife's phone has service in places I don't and we have the same phone. How can I fix this! Factory Reset didn't even work!!

mikemcclelland69

I have the same issue that started this past week. Phone is nothing more than a hand held PC now that must be on wifi to work....angry!

Mosbius

Same, I have discuss and talked to several Verizon representatives and none of them were able to help. I even did a full factory reset and did not help one bit and I am still without a solution from Verizon. 3 months and counting without reliable service. Totally unacceptable!!!

Verizon_Support

Hello, mmarston15, I'm sorry to hear you've been running into an issue with service. What is happening as far as not having service on your phone? Is this happening in particular areas?

-Lauren

Verizon_Support

mikemcclelland69, not being able to use your phone's services is a problem, and something we'd be happy to look at. We can see what's going on, and troubleshoot together. I'm sending a Private Note, so we can work on that further.

-John

Verizon_Support

Thank you for brining this to our attention. Verizon strives to provide reliable service, and we would like to help as soon as possible. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

Nagode

Have anyone found a solution to this? I have the same issue. Wasted hours with cuatomwr service and still not solved. Need to have a functioning phone. Been a Verizon customer for more than 20 years. It is unbelievable.

Mosbius

Still trying to deal with this issue. Verizon Customer Service is a joke!

Verizon_Support

Mosbius. we're sorry to hear that you're still having problems with your service. We're going to send you a Private Note so we can gather more details.

~Jesse

Annoyeduser12

I am also having this issue on my phone

Annoyeduser12

Maybe you should have a public chat so we can all get an answer

LuisLeonS

Hi, I just started having the same issue with my S22 ultra. When I visited the Verizon store, I got a new sim card ($30 charge) and after I drove away, I had no service again. Any updates from Verizon or Samsung regarding warranty or replacement?

Verizon_Support

LuisLeonS, thank you for reaching out about your connectivity concerns. We appreciate your efforts. Can you please share any additional troubleshooting that has been done? We hope you won't be in need of a new SIM again any time soon, but please know corporate stores do not charge for SIMs vzw.com/stores.

-Melissa

LuisLeonS

Hi Melissa. Thanks for your reply. I have found few forums where they talk about this known issue that happens to S22 ultras after a big update. Mine started after two days ago when it updated to Android 14. At the store, located in Westford MA, they put the phone on airplane mode and off and it got service in the store. They replaced the sim for a $30 fee ( I have the receipt) and then when I drove away I lost service again. Until I got home to my Verizon fios WiFi.

Verizon_Support

Thank you for sharing that additional information with us LuisLeonS. Outside of the new sim card and the store turning airplane mode on/off, have any other troubleshooting steps been completed ( i.e. Network Reset, Factory Reset, etc.)? We want to make sure we know what steps may have already been taken to avoid having your to repeat the same steps.

-Andi

Mosbius

Sim Card and eSim replacement does not help. It is my opinion the issue is a combination of phone and Verizon network issue. I just visited PA and had much better service but still had the same issues but much less frequently. I think Verizon, should replace or upgrade my device to rectify this issue. 6 months of headache dealing with this phone and Verizon! Ahhhh!

Tdk170

Has this been fixed? My s22 ultra is now having the same issue and all I see from Verizon is private notes. Verizon needs to address this publicly since it seems to be a widespread issue. I've tried factory reset and changing out the sim card and niether has has fixed it

Verizon_Support

We would love to help. What software version is your device on? What zip code are you in? Does this happen when using a particular app? -Joe

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