Samsung s6 unresponsive

Bben486
Newbie

I just bought a galaxy s6 less than a week ago and am noticing that at certain times the touch screen is unresponsive if I close the app and go back in ig works but I just bought a otter box with tht thick plastic screen protector so is this causing that ? Thanks

Labels (2)
0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

Congratulations on your new phone Bben486. Let's make sure your brand new phone is working the way it's intended to. Do you notice the screen not working only with specific applications such as ig? The otter box might be the culprit. Do you have the same issue if the otter box is removed?


JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply