Screen Fade Out

[JOHCAR40]

When I am in a call and using a interactive touch feature.  Like Press 1 for Customer service.  My call screen fades out and I have to tap it to get it back.  Sometimes I hit a number and choose wrong option.  Can I make it where the screen does not fade out during a call?

[vzw_customer_support]

JOHCAR40, being able to customize your phone is always fun. We will be pleased to assist you. What is the make/model of the phone you use? JacobG_VZW

[JOHCAR40 · Accepted solution]

I have Samsung S20

[vzw_customer_support]

Let's get to the bottom of this.  Please check your Proximity Sensory Settings and notify us of the result.  Here are the steps:

https://www.verizon.com/support/knowledge-base-105551/