Secure Fail: Modem

msdugan
Newbie

I recently got a Red message in the upper left hand corner saying Secure Fail: Modem?   I am not sure why this is there or what I need to do.  I have not modified the phone from it's original install with the exception of adding some applications.

The other message I am receiving says "System software not aurhtoized by Verizon Wireless has been found on your phone."

Do I have to go to Verizon to get this fixed?   Can someone tell me why or how this happens? Is there anyway I can get rid of it myself?

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vzw_customer_support
Community Manager
Community Manager

msdugan we'll get this figured out! Does this happen with a particular activity? Are the error messages stopping you from using your device?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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EAFoster
Newbie

I need an answer to this one as well. I'm getting the same message.