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Sending photos via Messenger

I have a Galaxy S21 and I'm unable to send photos via Messenger to a Motorola One 5G Ace. I have no issues sending them to other phone types. I've gone through all of the settings I can think of that would cause the problem, but nothing has worked. Could the issue be with the Motorola's settings? Any other possibilities for a fix?

Comments

Verizon_Support

Hello, Finley9, we know it's important to be able to sens photos to all your recipients. What happens when you try to send a photo to the Motorola phone? Is the Motorola able to receive picture messages from other users?

-Lauren

Finley9

The issue seemed to be resolved after your assistance , but it has since started happening again.

Verizon_Support

Oh no! That is definitely not the experience we want you to have, and we'd like to help as soon as possible. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

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