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Service issues with Samsung Galaxy Note 3

I purchased this phone in march 2014. Service was great. I've had several updates since then and the service had gone down hill. I switched from Sprint thinking that I was going to get service that I could actually use..but it's not the case. Phone often drops calls in areas where I used to have service. I'm getting Sprint service for the Verizon price. Unacceptable. I'm going to search for other options.

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Verizon_Support

mitrigirl02, We definitely appreciate your business and don't want you to leave us! I know it's important for you to receive the Service needed and expected. Where are you located (zip)? Are the service issues effecting calls, only? Please confirm which software version is currently loaded on your device http://vz.to/13JIXIj. We'll figure this out, together.

TanishaS1_VZW

Follow us on Twitter @VZWSupport

mitrigirl02

Zip code is 27106. Calls and Internet access have issues. Version: KTU84P.N900VVRUDNJ6

Verizon_Support

Hi mitrigirl02!

Thanks for the details, let's get to the bottom of this! Are you dropping all calls or specific calls? Does the issue occur in or outdoors? When did the problem begin?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

mitrigirl02

I am dropping calls. Nothing specific about the calls. I can have full bars, be stationary, and my call drops. It occurs inside and outside. I noticed issues with the service after my first software update.

Dimitri Galbreath

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