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Sim Card Error

I keep receiving an error message stating "No SIM Insert SIM Card." If I restart my phone in safe mode, then off and back on it will work fine for anywhere from 10 minutes to a couple of hours. Has anyone else seen this issue or know any sort of way to fix this without getting a new phone/SIM card?

Thanks

Comments

ToddWolfe

I am having the same problem. Although, I usually can just do a normal restart and it works for a while.

Anyone have any ideas here?

kansaswrangler

I am getting "SIM card removed" then "preparing SIM card" repeatedly. Have tried remounting with no success.

Verizon_Support

Hi kansaswrangler! Let's get this figured out for you! When did this begin with your device? Have you been able to try a different SIM card to see if it's recognized? You can also try a master reset of the device to reset the SIM card as well. Just follow these steps:

http://bit.ly/LfV00q

Thanks,

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

kansaswrangler

The problem seems to have corrected itself after a few days (I was waiting to reply to see if there was a recurrence). I'm just going with Festivus Miracle on that one.

a1trainer

I have been getting this error on my Stratosphere II for about two months. I have removed the SIM and put it back in twice, but still get the error at least 2-3 times per day. I am able to make calls/use it normally until the random "SIM card removed" error appears. I restart and can work for a few hours, then it happens again. I have had the phone for almost 2 years, so am thinking I may just have to wait another month and get a new one, even though I really don't want to...

Verizon_Support

We want to help ensure that device is acting right a1trainer! How often are you power cycling your device? We recommend once daily. In addition, have you tried a battery pull? Did anything change on the device such as a function, setting or new app since this started?

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

a1trainer

I am forced to restart multiple times a day because of this error. Sometimes I then get a "no SIM card" message after rebooting and then have to pull the battery. I haven't added any new apps lately, so am sure that is not the problem.

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