Sim card alway updating

stacey12
Newbie

Why is my sim card alway refreshing. I will be playing a game on the phone, not using the internet and the sim card refreshes in the middle of my game. Very annoying. Half the time I don't have internet access on the phone. When I try to log onto the internet, it says no internet conection or I'm at 1G and the phone is suppose to be 4G. Can't wait for contract to end so I can down grade or change carriers.

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vzw_customer_support
Customer Service Rep

@stacey12,

I definitely don't want to lose you! I know it can be frustrating to be interrupted by this when playing your games on your phone.

Are you getting a pop up or message that the SIM card is refreshing? How long has this been going on? What software version do you have?

Try removing the SIM card for a minute. Insert and retest.

Keep me posted if the issue persist.

JohnB_VZW

Follow us on Twitter @VZWSupport

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