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Since the update this morning I can't access my contacts it just keeps saying updating contact list. How can I fix this?

WenBish
Newbie
‎07-08-2015 01:08 PM

I have tried everything to fix this problem and nothing is working.

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ddnemeth
Newbie
‎07-10-2015 12:40 PM

I have the same problem, HELP ME

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Khines5705
Specialist - Level 1
‎07-10-2015 12:43 PM

Which method/where did you have your contacts backed up to? Gmail? Verizon cloud? other?

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vzw_customer_support
Customer Service Rep
‎07-10-2015 01:16 PM

We want to make sure you can access your contact, WenBish. Are you able to access contacts if you go through Phone>Contacts? Do you use Backup Assistant? Since updating contacts to your backup uses data, if you turn off your cellular data are you able to access contacts?


AndreaS_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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