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So furious with verizon.....

Ive gotten more than 5 replacement for my Galaxy Nexus and every single one of them had a problem. Ive had 4g problem for every single one and today the replacement phone that came in kept rebooting it self. Even till now i am phoneless because the phone is not working. They keep sending me the same peice of crap "replacement" phone that doesn't work. its a never ending cycle of me calling them and complaining, all they do is send me a replacement phone that doesnt work. The representative tells me to contact samsung about gettting another phone but why would i contact samsung and im paying verizon for my services..... IM SICK AND TIRED OF KEEP GETTING A USELESS PHONE FROM VERIZON! i havent even had my nexus for more than a year and i have gotten 5+ replacement phones.....

Comments

dimski

has anyone delt with the same problem>?

ray1994

I've had mine since January and I haven't encountered any of those problems. The one problem I did have was when I tried to sync my contacts with Verizon and it actually ended up erasing all of the contacts off my phone. Never using their crappy service again. Maybe it's a connectivity issue with your local 4G LTE tower. Do you know anyone else nearby with other LTE phones that are also having the problem?

dimski

my area actually has best connectivity, even the representative said i have alot of towers around my area. Now its not even just the 4g problem, my phone wont even let me do anything. if i simply click on settings or any other thing it reboots it self. cant make calls, answers calls or anything.... My cousin who lives right next to me didnt have a single problem after he paid assurion the deductible and got a phone from them.

dimski

my phone is still rebooting .....

Tidbits

dimski wrote:
my phone is still rebooting .....

You need to do a factory reset through recovery.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=51446

21stNow

dimski wrote:
Ive gotten more than 5 replacement for my Galaxy Nexus and every single one of them had a problem. Ive had 4g problem for every single one and today the replacement phone that came in kept rebooting it self. Even till now i am phoneless because the phone is not working. They keep sending me the same peice of crap "replacement" phone that doesn't work. its a never ending cycle of me calling them and complaining, all they do is send me a replacement phone that doesnt work. The representative tells me to contact samsung about gettting another phone but why would i contact samsung and im paying verizon for my services..... IM SICK AND TIRED OF KEEP GETTING A USELESS PHONE FROM VERIZON! i havent even had my nexus for more than a year and i have gotten 5+ replacement phones.....

You just answered your own question. You contact Samsung because you keep getting useless phones from Verizon Wireless. You also said something else that was correct: you pay Verizon Wireless for your services. They didn't manufacture the phone. If you have a problem with your television's volume controls, do you contact the manufacturer or your cable company?

rall_g4

Do cable companies sell TV's?

rcschnoor

No, but after the return period for the TV I purchased had expired, 1 month or so, I wouldn't contact Best Buy, for example, for a warranty claim, either.

rall_g4

But Best Buy is not providing me a service based on my TV once I have bought it.

21stNow

rall_g4 wrote:
Do cable companies sell TV's?

Not to my knowledge (I don't know, I don't deal with cable service providers). However, part of my point is that carriers really shouldn't sell phones either, as that muddies the expectations of the customer to think that the carrier is going to service the phone. Since the carrier (correctly, in my opinion) doesn't service the phone, this makes customers upset.

The other part of my point is that customers do have to look to the correct party to service their problems. If there is a reception or billing issue, contact Verizon Wireless. If there is a hardware issue, contact the hardware manufacturer. You are only frustrating yourself if you want Verizon Wireless employees to fix, repair or replace a device to your liking. Their primary goal is to sell you service on their network. Anything else is hit or miss.

dimski

<Comment deleted per the TOS.> then why is verizon selling device that dont work? If their selling me their service then why isnt the "service" working for my phone? -___- verizon should be the one to contact samsung saying why are u giving us defective phones to sell or give out.

Message was edited by: Verizon Moderator

dimski

i cant do a factory reset because i cant even get into my settings.

rcschnoor

You can if you do the "alternate" mode.

Pull the battery out of the phone and then put it back in will basically have the same result as the 1st 3 steps in the alternate method. Then continue on from there. Hopefully it will work for you.

cisco123

VERIZON SUCKS......THIS IS A COMPANY THAT PUTS THEMSELF FIRST NOT THE CUSTOMER. I AM STUCK TWO YEARS BECAUSE I THOUGHT I WAS GETTING THIS GREAT DEAL...NOW I HAVE MY I PHONE 4 AND A PANTECH MARAUDER THE PANTECH WAS GARBAGE

I CANT WAIT TILL THIS TWO YEAR CONTRACT I LET MYSELF GET CONNED INTO SO I CAN GET WITH ANOTHER COMPANY THAT MIGHT JUST KNOW WHAT CUSTOMER SATISFACTION IS.....I HATE VERIZON AND WILL GO OUT OF MY WAY ON ANY WEB SIGHT I GO TO, TO AT LEAST WARN PEOPLE WHAT THEY SEE IS NOT WHAT THEY GET

dimski

tell me about it. im leaving verizon after my contract is over also

scott21

To anyone that has a nexus try using hotspot for 1 min and it will reboot. the phone was a dud do a google search it you will see lol. but that is samsung /google's fault not verizon's.

dimski

i cant go to my settings or anything... it reboots on its own

Tidbits

Did you try and do the alternative? Did you click on the link and scroll down.

dimski

yes i tried it with the representative with verizon, even after my phone rebooted when it loaded -_-. all he said to me was sorry and thats all he offered... i dont even know what im paying verizon for. EVEN TILL NOW I CANT USE A PHONE

Tidbits

It will be removed as they considering it "hacking". Even if you are restoring back to stock which this works better in most cases than a factory reset as this helps in "hacking" if used differently than what it is intended.

dimski

okay ill give it a try

Tidbits

You have to follow me so I can see you =/ this DM system sucks compared to the old one...

dimski

okay im following

cisco123

OH ME TOO I HAVE BEEN WITH VERIZON FOR 5YRS AND NOW STUCK ANOTHER 2YRS I WILL LET ANY ONE I KNOW NEVER GO WITH VERIZON THE ONLY THING THEY THINK ABOUT IS THERE SALES NOT YOU

VictimOfMonopoly

Listen to this one....

I get a discount through my company of 21%. Great, I thank my company for landing that deal. But on this months bill I get a $30 UPGRADE charge!!

So I called to inquire. I'm first told that this is for an upgrade. I told the dude...I didn't have an upgrade. I bought a new phone that I paid for MYSELF. The plan was EXACTLY the same so no upgrade. So then he says "Well I see you also get a discount so that charge is to cover loses from the discount.". I said "You're kidding me right? Do you know how ridiculouse that sounds?" I get a discount through my company, so that Verizon can then charge me a $30 charge? I have NOT had any two bills EVER be the same amount. I DO NOT GO OVER my limits and stay within the plan..but each month there is a "SCREW YOU" charge. I guess this is what you get away with when you can buy politicians to allow you to do anything,

k_lindsley4

Same here...with my old Blackberry....loyal customer for over six years and I have been without my phone for 3 weeks and they promised to upgrade early bc they no longer make my phone and can't fix it. It is only A month early and said it was no problem. Every time I call to order my phone its another excuse and I am so sick of it. My bill is current and there is no reason why it can't be done....OVER IT!!!

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