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Ive gotten more than 5 replacement for my Galaxy Nexus and every single one of them had a problem. Ive had 4g problem for every single one and today the replacement phone that came in kept rebooting it self. Even till now i am phoneless because the phone is not working. They keep sending me the same peice of crap "replacement" phone that doesn't work. its a never ending cycle of me calling them and complaining, all they do is send me a replacement phone that doesnt work. The representative tells me to contact samsung about gettting another phone but why would i contact samsung and im paying verizon for my services..... IM SICK AND TIRED OF KEEP GETTING A USELESS PHONE FROM VERIZON! i havent even had my nexus for more than a year and i have gotten 5+ replacement phones.....
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has anyone delt with the same problem>?
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I've had mine since January and I haven't encountered any of those problems. The one problem I did have was when I tried to sync my contacts with Verizon and it actually ended up erasing all of the contacts off my phone. Never using their crappy service again. Maybe it's a connectivity issue with your local 4G LTE tower. Do you know anyone else nearby with other LTE phones that are also having the problem?
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my area actually has best connectivity, even the representative said i have alot of towers around my area. Now its not even just the 4g problem, my phone wont even let me do anything. if i simply click on settings or any other thing it reboots it self. cant make calls, answers calls or anything.... My cousin who lives right next to me didnt have a single problem after he paid assurion the deductible and got a phone from them.
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my phone is still rebooting .....
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dimski wrote:
my phone is still rebooting .....
You need to do a factory reset through recovery.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=51446
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i cant do a factory reset because i cant even get into my settings.
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You can if you do the "alternate" mode.
Pull the battery out of the phone and then put it back in will basically have the same result as the 1st 3 steps in the alternate method. Then continue on from there. Hopefully it will work for you.
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dimski wrote:
Ive gotten more than 5 replacement for my Galaxy Nexus and every single one of them had a problem. Ive had 4g problem for every single one and today the replacement phone that came in kept rebooting it self. Even till now i am phoneless because the phone is not working. They keep sending me the same peice of crap "replacement" phone that doesn't work. its a never ending cycle of me calling them and complaining, all they do is send me a replacement phone that doesnt work. The representative tells me to contact samsung about gettting another phone but why would i contact samsung and im paying verizon for my services..... IM SICK AND TIRED OF KEEP GETTING A USELESS PHONE FROM VERIZON! i havent even had my nexus for more than a year and i have gotten 5+ replacement phones.....
You just answered your own question. You contact Samsung because you keep getting useless phones from Verizon Wireless. You also said something else that was correct: you pay Verizon Wireless for your services. They didn't manufacture the phone. If you have a problem with your television's volume controls, do you contact the manufacturer or your cable company?
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Do cable companies sell TV's?
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No, but after the return period for the TV I purchased had expired, 1 month or so, I wouldn't contact Best Buy, for example, for a warranty claim, either.
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But Best Buy is not providing me a service based on my TV once I have bought it.
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rall_g4 wrote:
Do cable companies sell TV's?
Not to my knowledge (I don't know, I don't deal with cable service providers). However, part of my point is that carriers really shouldn't sell phones either, as that muddies the expectations of the customer to think that the carrier is going to service the phone. Since the carrier (correctly, in my opinion) doesn't service the phone, this makes customers upset.
The other part of my point is that customers do have to look to the correct party to service their problems. If there is a reception or billing issue, contact Verizon Wireless. If there is a hardware issue, contact the hardware manufacturer. You are only frustrating yourself if you want Verizon Wireless employees to fix, repair or replace a device to your liking. Their primary goal is to sell you service on their network. Anything else is hit or miss.
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<Comment deleted per the TOS.> then why is verizon selling device that dont work? If their selling me their service then why isnt the "service" working for my phone? -___- verizon should be the one to contact samsung saying why are u giving us defective phones to sell or give out.
Message was edited by: Verizon Moderator
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No reason to resort to name calling because he has a different opinion from you or me.
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dimski wrote:
<Comment deleted per the TOS.> then why is verizon selling device that dont work? If their selling me their service then why isnt the "service" working for my phone? -___- verizon should be the one to contact samsung saying why are u giving us defective phones to sell or give out.
No, I'm not stupid. I was just trying to give you some perspective on why it is better to deal with the device manufacturer rather than the service provider. But please, keep getting frustrated by going to the service provider and making demands that they are not going to meet. Maybe your 10th device will work well for you.
Oh, there is a way to do a hardware factory data reset on a Samsung Galaxy Nexus. But, I'm sure that you wouldn't want a person that you consider stupid to help you out with this.
Message was edited by: Verizon Moderator
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for your information <Deleted> i already did that nexus factory reset where you hold the power button and volume buttons. <Comment deleted.>
<Post edited for profanity per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator
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OK, quit spewing all over every one.
1. If you have info, messages, pics, videos on there you want to keep, connect to your computer....perhaps as long as the phone is on, you can access your files through USB....see if that's possible.
2. The other day, I was trying to get into the safe mode, I was doing it wrong and kept getting into the start/fast bootloader/ recovery. Use the volume to change from start to recovery, the press the on/off button to select it....after that follow directions. I don't see any point in the start option as you'll probably hang up again....not sure what the bootloader could do for you. You HAVE TO PRESS the on/off button and volume button in the middle so you aren't choosing volume up or down....press them simultaneously, I had to use 2 hands to get the position on the volume button correct.
3. Discover if you can retrieve your info via computer/usb and that you can get into the start/bootloader/recovery mode. Don't select anything just pop the battery, unless you want to enter the recovery mode. If I were you I'd wait till Tidbits or someone knows for sure whether recovery or if there's a good option to use in bootloader mode. If you don't want to wait, play Captain James Kirk and choose recovery and see where you end up.....I don't think it could get any worse than it is, can it?
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Hey Dimski can you send me a DM? For some reason I can't find you in search. The instructions are here.
>Link deleted. Discussions concerning rooting, or un rooting a device so it can be returned are not permitted on this site.
In addition, discussions of the Moderation and/or Moderators are also not allowed.
Please take a minute to read the
Message was edited by: Verizon Moderator
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Actually the thread was to fix his problem that he has. The update corrupted his CDMA radio. Verizon will not send him a new device to replace what the update messed up. So that is his only option is to repair it himself. Not root, or unroot. It requires him to reflash his device.
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VERIZON SUCKS......THIS IS A COMPANY THAT PUTS THEMSELF FIRST NOT THE CUSTOMER. I AM STUCK TWO YEARS BECAUSE I THOUGHT I WAS GETTING THIS GREAT DEAL...NOW I HAVE MY I PHONE 4 AND A PANTECH MARAUDER THE PANTECH WAS GARBAGE
I CANT WAIT TILL THIS TWO YEAR CONTRACT I LET MYSELF GET CONNED INTO SO I CAN GET WITH ANOTHER COMPANY THAT MIGHT JUST KNOW WHAT CUSTOMER SATISFACTION IS.....I HATE VERIZON AND WILL GO OUT OF MY WAY ON ANY WEB SIGHT I GO TO, TO AT LEAST WARN PEOPLE WHAT THEY SEE IS NOT WHAT THEY GET
