Software Update Service Unavailable

I've had my phone for several months now, and I have never been able to update the software.

When I go to SETTINGS > ABOUT PHONE > SOFTWARE UPDATE, the Status is shown as "Software is up to date", but the Status last checked on is blank.

When I select "Check New", it tries to connect, then goes to a "Service Unavailable" message. I get this message via 3G, 4G, & WIFI connections, and have always received that same message since I have had this phone.

This is on a Samsung GS-III (SCH-I535). Android version 4.1.2, Baseband version I535VRBMB1, kernel 3.0.31-861013 (etc, etc). I have tried multiple soft resets, and multiple hard resets....no changes.

I would really like to have current software on my device, please help!

Accepted answers

edp56308

I finally received the push yesterday morning, but I waited ntil I had an available WiFi connection to do the actual download.

2013-11-11 19.09.02.png

After installing, my baseband & build reflected the MF1 update. Now when I go to SETTINGS > ABOUT PHONE > SOFTWARE UPDATE, and select "Check New", it searches for new updates & gives me a "No new software update available" message.

2013-11-11 19.58.03.png

2013-11-12 11.11.57.png

It's pretty obvious to me that the issue was on the Verizon side, not with my phone. Whatever actions they went through to send the push had the effect of resolving my problem.

Many thanks to all who offered suggestions & advice!

All comments

edp56308

....almost forgot, Safe Mode doesn't help either.

Ann154

I think android 4.1.2 is the current version for your device right. There is an update planned, but it hasn't been released yet.

breezex

As Ann said an update has been announced by Samsung, but the actual OTA delivery date by Verizon is still a mystery. 4.1.2 is the latest version, but my Baseband version and Kernel are different.

2013-11-05 07.56.59 mod.png

edp56308

breezex wrote:
As Ann said .... 4.1.2 is the latest version.....

Yes, I *appear* to be current right now, but there is still the case of the error that looks like it will prevent updates. I also have a suspicion that there are security updates & patches (the small ones that don't roll the version #) not being applied.

As you can see, my build and kernel are off from yours; the build should end VRBMF1 to the best of my understanding....or is that an indication of a different firmware?

breezex

My version is later than yours. The collected wisdom of the following Forum post (especially the last few pages),

https://community.verizonwireless.com/thread/784646?start=90&tstart=0

seems to suggest one of the following:

Settings> Application Manager> All (at the top right)> scroll down to Google Services Framework. Force Stop and Clear Data or
A new SIM is required or
Call Verizon Customer Service and ask them to update your account. This should deactivate and then activate your account. Be sure and call from a phone other than the one you are having problems with.

Verizon_Support

Thanks for trying some troubleshooting to try to resolve this issue. It looks like you have the correct software, but there was a small firmware update that was pushed a few months ago that it looks like you missed. The current baseband should be I535VRBMF1 and build number JZO54K.I535VRBMF1. Can you please follow my follow request and send me a private message with your IMEI and I'll have our product team attempt to push the update again?

MarquiaF_VZW

Follow us on Twitter @VZWSupport

edp56308

Verizon Wireless Customer Support wrote:
....Can you please follow my follow request and send me a private message with your IMEI and I'll have our product team attempt to push the update again?

MarquiaF_VZW

IMEI has been sent. How long should I expect to wait for the push?

bearone21

http://www.gottabemobile.com/2013/11/01/galaxy-s3-android-4-3-update-release-date-not-to-expect/

edp56308

MarquiaF_VZW, I sent my IMEI like you asked. I have not received a push, nor a reply on when I can expect it.

bearone21

what version are you looking for?

Verizon_Support

Thanks for your patience edp56308!

Although I cannot provide you a specific time when this push will come to your device, I would like to have you try one last step.

Let's clear the cache partition and then reattempt the update. Unlike a master reset, wiping the cache partition does not delete your personal data. To wipe the cache partition, follow these steps:

1. Turn off the device.

2. Press and hold the following three buttons at the same time:

• Volume Up key

• Home key

• Power key

3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

5. Press the Volume Down key to highlight 'wipe cache partition.'

6. Press the Power key to select and wipe the cache.

7. With 'reboot system now' highlighted, press the Power key to restart the device.

Let me know how this works out for you. Thanks!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

edp56308

AnthonyTa, thanks for the suggestion, but clearing the cache had no effect.

edp56308

I finally received the push yesterday morning, but I waited ntil I had an available WiFi connection to do the actual download.

2013-11-11 19.09.02.png

2013-11-11 19.58.03.png

2013-11-12 11.11.57.png

It's pretty obvious to me that the issue was on the Verizon side, not with my phone. Whatever actions they went through to send the push had the effect of resolving my problem.

Many thanks to all who offered suggestions & advice!

CJTLM

I am having same issue. Force stopping the Framework Services did nothing... Thank you

Verizon_Support

'm sorry that did not help with your issue CJTLM. Did you power cycle also. What software are you showing on your device? Also perform all of the beginning trouble-shooting service, clear the cache, browser history, and remove problematic apps before you perform last step of factory reset. Please keep us posted.

KinquanaH_VZW

Follow us on Twitter

Samir10100

Try reinstalling the samsung push service app, worked for me.