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Hi All, I bought a used Galaxy Nexus about three weeks ago. The phone has been on Android 4.0.3 and it did not upgrade to 4.0.4. Now I hear folks are slowly getting the Jelly Bean update which means I am two versions behind. I have tried the "Stop Google Services Framework and clear cache" trick many many times but it did not work. Verizon customer service tells me Google does the updates slowly and I should get it soon (where in fact 4.0.4 has been out there for a long time now). Does anyone know why my phone would not update? Would it have to do with it being a used phone? Any help is appreciated.
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my recommendation is to either return the device, or use the 4.0.4 factory image from Google AOSP pages.
Goola wrote:
Hi All, I bought a used Galaxy Nexus about three weeks ago. The phone has been on Android 4.0.3 and it did not upgrade to 4.0.4. Now I hear folks are slowly getting the Jelly Bean update which means I am two versions behind. I have tried the "Stop Google Services Framework and clear cache" trick many many times but it did not work. Verizon customer service tells me Google does the updates slowly and I should get it soon (where in fact 4.0.4 has been out there for a long time now). Does anyone know why my phone would not update? Would it have to do with it being a used phone? Any help is appreciated.
Can you manually check for updates? If so, do you receive an error message?
Yes, I have been manually checking for updates. Every time it updates the "Last Checked" timestamp and says my system us currently up to date. No errors.
Goola wrote:
Yes, I have been manually checking for updates. Every time it updates the "Last Checked" timestamp and says my system us currently up to date. No errors.
They will roll the updates out in waves, I would give it a week or so, and if nothing by the end of next week or so, then I would take the phone to a Verizon store to have them look at it.
Try rebooting your phone right after the update fails as described here https://community.verizonwireless.com/message/873795#873795
cynindesign wrote:
Try rebooting your phone right after the update fails as described here https://community.verizonwireless.com/message/873795#873795
As the poster described, it does not fail, it just says it is up to date.
If it didn't update, the update failed/didn't happen doesn't mean there's an error, it just didn't freaking happen. I put the link there so I didn't cross post
To get the update, make sure you have wifi turned on. Go to settings>apps>all and clear data on google framework and then force stop it. Then go back to check for update. It will have a date from 1969. If it doesn't work the first time, keep trying. It may take a few tries. By "few" it could be as little as two or as many as 20. It took me several tries, but I'm now on JB and love it!
Same here. Phone says it is up to date but still on ics. Have wifi connected. Press release said will be rolled out in phases but no further explanation.
I just updated a third GNEX. Keep using the force stop method and it will eventually update.
Phases through Verizon maybe, but from Google it shouldn't matter. It might have to do w/ what google related apps you have installed. Like I said, right after the no update because I was up to date....I shut the phone down and started it up again....first thing after the reboot google was asking permissions and I declined went straight to the apps cleared and stopped framework, backed out twice, scrolled down to about phone then selected system updates. So I ASSUME there was another app working google in the background.....
The success COULD have been you guys watching football about 7pm last night, LOL, but I had done the regular steps lots and lots of times the last 2 days and by not having any recent apps loaded, and by denying google's permissions and going right to the steps, it worked. I'm not sure what kind of drain on google's resources from us are all trying to update at once....I would think w/ Cloud, they would have the huge increase in load covered.
Did you try and do a factory reset?
Did you try and flash the stock firmware from Google's website(4.0.4) and then try checking for update?
I am running the leaked, and too lazy to undo it to see if there are any changed. Building my own software so it is somewhat moot for me.
Thanks to everyone for responding. After trying the Google Services Framework trick for more than 30 times, I am still on 4.0.3. Restarting or denying permissions did not work. I am not rooted either so I cannot flash the version on Google. I guess the point I'd like stress is that My phone has been on 4.0.3 for three weeks now when the latest version was 4.0.4 (this was before Friday's JB rollout on Verizon). If for any reason someone has to run a factory reset on their phones, would they have to wait weeks to get the latest update again? It doesn't make sense to me. I may be missing something here.
No you do not have to wait weeks for the update. It should ask to install 4.0.4 after it is complete give or take 10-15 minutes at most.
have you tried #checkin?
I didn't know what checkin was until you told me. I did *#*#checkin#*#* on the dialer and the checkin was successful but the result is the same. It says my system is up to date and I'm still on 4.0.3 after attempting to manually update multiple times.
my recommendation is to either return the device, or use the 4.0.4 factory image from Google AOSP pages.
Tibits, I wasn't aware there was a 4.0.3....I don't remember the original version (4.0.2 I think), but there was only the one update to 4.0.4. Are there more than Goola out there that had that version
Good catch. There was never a 4.0.3 version for the Gnex CDMA/LTE version. I am guessing Goola has modified software and why he can't get the update. He has to flash 4.0.4 from AOSP in order to get 4.1.1.
Then what about this post and there are a few others. Was this before they knew what version would be coming out?
cynindesign wrote:
Then what about this post and there are a few others. Was this before they knew what version would be coming out?
Correct this is when the Nexus S got 4.0.3 update, then shortly there after the GSM version got that one. A few weeks later all devices were updated to 4.0.4 starting with the release of the Sprint Galaxy Nexus with 4.0.4 I believe.
So Goola, back up every thing and go to a local Verizon store, if you haven't modified anything, they should be able to flash it for you....or do it your self....if you have. If not, then you do not have a new phone out of the box.....I would think. Where did you get the phone?
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