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Stolen phone recovered but reset

tyking77

Hope this is in the right Fourm.

I had my phone stolen and I recently recovered it. it was reset before it was handed back

and Im locked out of it now because I cannot get passed "verify your identity" the theif got into my

phone and changed the password and email before I recovered it.

its a samsung J3 Eclipse.

I have looked at ALL the youtube vids on how to get past the lock and none of them work.

is there anything i can do?

Comments

Klue

Sorry but can't help you as I have know idea who you are and if your story is even legit. I would suggest that you take the phone to a Verizon corporate store to see if they can help you. They can at least verify who you are through your Verizon account.

tyking77

yeahhh no worries. just gonna trash the phone. i took it to verizon and they told me to talk to samsung. and THEY bascially told he im screwd and that i need to buy a new phone. thx anyway bud.

Verizon_Support

Tyking77, I am so sorry to hear that your device was stolen. I am glad that you recovered but concerned with you not being able to log back in to your device. TO clarify, the device was factory reset? Instructions can be found here https://www.verizonwireless.com/support/knowledge-base-212128/. AlbertoR_VZW

tyking77

the guy who gave it back had deleted everything i had on the phone put his email and pass and factory reset it before giving it back . i cant do anything with the phone because he didnt give me his name, number, email or password. ( the guy STOLE it. he wasnt gonna tell me who he was). so now i am stuck on the " identity verification" part for the set up. I did ask for help at a verizon store and you guys told me I needed to contact samsung. Samsung wont do anything for me because the phone is 4 years old and i didnt think to keep the recipt when i bought it.

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