Child Item

Site Totals

61362 Questions Answered 267 Categories

Straight answers on POP3 email problems?

Has Samsung or Verizon acknowledged a problem with email reliability users experience with POP3 account access with the Fascinate?

Reviews of messages on this board parallel my experience:

- Messages show up in POP3 accounts and are visible on PC, but never show up on the Fascinate

- E-mail app hangs endlessly while retrieving messages

- Polling rate setting works once or twice (or sometimes all day), then stops functioning

If they've acknowledged the problem, perhaps there is hope that a fix is in the works. If not, it appears users have a choice of shifting either to a different phone or changing email providers - in my case it will be changing to a different phone. I should have done that at the first sign of email problems... :smileysad:

Comments

AFguy

I am having this problem with my gmail as well. Not just my pop3 email account. When I power my phone off and back on again I will receive emails for about an hour then it stops. Sync appears to be hung all the time when I got into settings. Since you cannot remove your gmail account and readd, I have reset my phone to factory defaults and re-configured, and still same problem. When I called VZW tech support, they said it was my phone and are sending me a new one. I dont think it's the phone at all.

Mart

Got a Droid X last week. Problem solved. Much better phone. ( read PHONE not toy)

Android10

We are always striving to improve the operation of our devices. In a constant effort to make sure phones are working properly we test the devices and the services rigorously. Updates are developed to enhance features and correct any issues devices may have. We are investigating email issues with some devices to ensure the best customer experience. There is not a set schedule for updates, but we hope to bring them to you as soon as possible. Thank you for your patience.

KeineLust

Same problem here with Gmail.

Phase3Linda

Thanks for responding in this thread, Noah. We appreciate the support of the Wireless team on the Support Forums!

I don't have an axe to grind with Verizon. I am a long-term customer and plan to continue with Verizon in the future. That being said, the silence on this issue is a bit frustrating, particularly when store or on-line support staff point to users to hardware or settings as the root cause - this just wastes everyone's time and money.

It is my hope that Samsung/Verizon acknowledge the problem and let us know they're working on a resolution.

AFguy

Just to let you know, the second fascinate device that Verizon sent me is doing the same. I knew it wasn't phone. This is just rediculous, I pay $120 a month for just this one line of service, and it doesn't even do what it's supposed to. I think I am going to sell it on ebay or craigslist and get a different phone. I am past my 30 days to return it to the store.

loneMADman

I am having the exact same problem. When I power off, I get mail for about an hour and then nothing.

I do NOT have the same problem with GMAIL or Yahoo Mail, just POP3 from my web hosting provider - basically the business e-mail that pays the bills...

Android10

Try verifying your email settings again. Some settings require specific regional information. Also if you are using a task manager make sure the application is not stopping the default email application. We will continue looking into issues with the device, thanks for your feedback.

ArethaB

I believe the problem with the email has nothing to do with settings. I have reviewed my settings, been on the phone with customer service for hours, had my device changed to another .... All to no avail. I had no issues with my blackberry and droid and just locked myself into another 2 year contract with this phone and so I hope something is done by both Verizon and Samsung soon as this is very frustrating. I am a long term VZW customer and pay for the data package mainly because I like to have immediate access to my emails all the time... Something has to be done soon.

exwrench

On my second phone in a week. After reading that others are having same issues as me with pop3, (hours w/support/reset/reboot/reroam, etc) phone worked for a day, now acting up again. Rebooted, worked for a few hours, then locks in on "loading messages." Went in to settings and changed my password, immediately went out and found it was wrong, changed password back to correct one, and phone email working again perfectly. May be resetting password somehow (for you Samsung/Verizon people to figure out please) Just something I found out.

jbw1950

I too appreciate the fact someone from Verizon is at least attempting to answer the email issues with the fascinate. It's not the phone, or the settings. It's a real problem. I'm like so many here that should have returned it within the first 30 days and gotten a real phone. My BlackBerry,did NOT have these issues.

In my humble opinion Verizon should resolve the problem or offer an exchange for a phone that WORKS. This should apply to all users of the fascinate even if the 30 days has passed.

Please fix!!! Like most here I'm a long time Verizon user because of the excellent coverage, but this problem is making me rethink my Verizon position.

Please admit it's a problem and please offer us a solution, you'd be surprised how far honesty will go toward keeping loyal customers.

Bri333

Hello,

Thank you all for posting about this, and to the Verizon rep for replying. I have exact same issue with my new Fascinate. An Exchange account syncs fine. I believe my gmail account syncs fine (though rarely use it so am not sure). I POP to several other accounts. POP works for awhile after initially turned phone on. But it hangs after awhile when checking. Even if I close email and reopen, it won't automatically check for email in those POP accounts, even though I have it set to check every hour. I have to hit the Load More Messages button (inconveniently located all the way at the bottom of the list of messages). And more often than not it acts like it trys and finds nothing, even though I know that other new emails are on the server.

As someone said, if I turn phone off and back on, it will again work for awhile. I have the POP accounts set with no security because I read elsewhere that that might be the problem, but it doesn't seem to make a difference. I at first set them with SSL and accept all certifs as I have my computer set. Works that way at first, and then same problem noted above.

Please, Verizon, find a fix!!

fazm52

I was having the same problems as you, I would have to power cycle the phone to get the email to work after the login would just continue to spin without connecting. I ended up changing the settings for the "check email frequency" to "Never" I have to manually check for email, but it is quicker to check manually instead of having to power cycle to get it to work.

Child Item