Studio had stopped working in my Gallery app.

When I open my gallery app, the try to open "Studio" I get an error message that Studio has stopped working. I have cleared the cache for both in the Application settings, cleared the partition cache and have done a restart of the phone. App is still not functioning. Suggestions please?

Accepted answers

Tritone777

Here's what one of your fellow associates said the other day:

We want your devices to work flawlessly. We are aware of the issue. A fix for the issue is under review and will be included in the next Software Update (SU9) for this device. The tentative release date is under review.

RobertH_VZW

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All comments

PaulK2

I'm having exactly the same problem.

Verizon_Support

Chris, we want to get your phone working as it should. How long has this been going on? Had you updated your phone's software recently or added an application?
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Tritone777

Here's what one of your fellow associates said the other day:

We want your devices to work flawlessly. We are aware of the issue. A fix for the issue is under review and will be included in the next Software Update (SU9) for this device. The tentative release date is under review.

RobertH_VZW

Follow us on Twitter @VZWSupport

brilpitch

I'm experiencing the same issue...Unfortunately, Studio has stopped.

Chris_H1

Thanks for the heads up. Sounds like everyone is having this problem.

Chris_H1

It seems you guys already know about this and plan on a fix. However, it is truly unfortunate that no one can tell us when that will be. More poor customer service.

Tritone777

Unfortunately, it's quite clear that only some of the technical support team know about this. It is truly sad that they can't all be on the same page.

bryanword

Studio stopped working on mine and my wife’s Galaxy S5s right after the latest Verizon update was pushed to our phones in late February/early March 2016 (can’t remember the exact date). I used Studio from within Gallery on a daily basis to make collages and noticed the same day after the update I would get the “Unfortunately, Studio has stopped” message. For weeks I tried clearing Gallery, Studio, and phone cache with no luck. Finally I reset the whole phone which did not fix the problem either. I'm just hoping Verizon will fix the problem and push a new update soon. :smileysad:

fireman198267

Does Verizon have a solution yet or we are just out of luck . It would be nice if Verizon would compensate us for the trouble I spent 2 hours with the lady at my local Verizon store and now I have to set everything back up on my phone

brilpitch

It seems the Verizon team tries to solve issues with my phone and sometimes they work, sometimes they don't.

I've found the coverage isn't as great as say either...I'm seriously thinking of switching over to T-Mobil.

Verizon_Support

Brilpitch we appreciate you and your business and would love for you to stay a customer of ours. We strive to address all issues and concerns you may be having. What seems to be the trouble with the coverage and phone?

TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

brilpitch

Studio doesn't work in Gallery and Coverage is horrible at my house,

I reported it to a tech and they walked me through several exercises trying to fix it. I had a htc work phone with verizon and it worked fine at home. My Galaxy S5 still has a terrible signal but I don't feel like wasting my time with the Verizon rep trying to fix it anymore. Probably just a bad phone since my HTC worked fine. My work just switched to T-Mobil and I can have a perfectly clear conversation at home....not so much with Verizon. Dissapointed...