Has anyone gotten this new update? I have never noticed that they were numbered like this before.
It says it is a security update. I would have thought by now they would have a patch for all the
phones that did not take to Oreo so well.
Be Careful!... If you look closely it actually says Syatem Update 23"... not "System". There are several discussions going on in other forums wondering if Verizon got hacked. Granted ... it just may be a spelling error but most experts warn against installing any computer or phone update that has spelling errors because it is usually an indicator of a non English speaking country trying to trick you into install malware, spyware or a virus. At this time there has been no official word from Verizon on the spelling error. In the meantime techs and geeks alike are warning to hold off installing the update until Verizon acknowledges the update as being valid and corrects the spelling error.
You make a great point, Hating_Phablets. A spelling error can be a warning sign. We take great care to protect our customers and our network from being hacked. Thank you for replying to kathy65793 so quickly. It’s important to have the most recent software and patches. I always make sure I’m aware of the proper update before clicking “download and install.” To be sure the suggested update is approved by Verizon Wireless, please refer to our software update page http://spr.ly/6589DtBof
George_VZW
Follow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hey George_VZW,
You still didn't confirm if "Syatem Update 23" is a hack, of if it's a typo. Either way, it's embarrassing that Verizon was either hacked or they push out an update with a spelling error. One more reason to walk away from Verizon.
Keith
We can understand your concern KeithLucy and definitely want to make sure we look into this matter for you closer. We would never want to lose you over something like this as it does appear to be a typo error. As listed in the previous link that was sent, the update is spelled correctly as System Update 23. We do apologize for any inconvenience this has caused. What other issues are you having that has you feeling this way about us lately?
Candice_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is amazing and EXTREMELY DISAPPOINTING that neither Verizon nor Samsung has firmly resolved this issue by now. The "Syatem Update" is a significant issue. It is spelled wrong and appears to be a hoax/ hack/ virus. So none of us are installing it, but it is causing major problems. Either admit you made a spelling mistake, fix it, and re-send the update. Or tell us that you were hacked, fix it, and send us the revised update that will delete and remove this junk update from our phones. But right now, as you sit and watch this thread and do nothing, it is forcing us to power off and on our phones every few hours just to avoid having to install the questionable update. Terrible customer service if you cannot address and resolve this problem... or tell us how to do so.
alvelasquez1010, we understand your concern regarding this. Are you seeing the Software Update in the Settings of your device?
LauraL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
YIKES! Is anyone at Verizon even reading any of the the comments posted here?
Yes... if you turn on your phone and go into Software Update in phone settings it says a Update is available... BUT... it says Syatem Update 23. (Spelling Error!!!!)
Our concern.... is this spelling error is it a mistake or a hack? We need someone from Verizon or Samsung to either fix the problem... or go on record and guarantee we can install it safely and Verizon will be responsible for any and all cost associated with this update should it actually turn out to be some sort of spyware.
THINK ABOUT IT! Standard advice provided for "years" by hundreds of internet tech sites from Symantec to Malwarebytes have stated: It's also important to stay smart when you're browsing the Web, using email, applying updates etc... if a website or attachment looks suspicious,trust your instincts. Look for grammar or spelling errors. Keep in mind that your antivirus program may not catch everything, so it's best to avoid downloading anything that might contain malware.
Verizon or Samsung needs to fix this. In the meantime hundreds of us wiser and more cautionary users have to shut down our phones and reboot everyday rather than install this "questionable" update.
NET: Has this question / concern been answered correctly. .. the answer is NO!.
WHaving the latest software update and knowing that is safe to install is very important, and we are here to help. Please tell us, what type of phone do you have?
Monica_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I installed Syatem 23 on my phone yesterday and there have been no problems. It is operating exceptionally well since the Oreo update.
The “a” and “s” are next to each other on the keyboard. In my opinion it’s logical to assume that it’s a typo. Verizon has stated this on this thread. Anyway, mine has been working fine now for a couple of days.
i am in no way criticising those who have decided not to install. If you feel it’s a hack, you’re certainly entitled to your opinion.
UPDATE: I just got off the phone with Verizon Tech support concerning this issue of "Syatem Update 23" for the Galaxy S7. I granted them remote access to my phone to see the update screen.
They have nothing on file for this error, stating only that though UPDATE 23 is a legitimate update, they advised not to install it based on the spelling error.
THEY HAVE NO RECORD OF A SPELLING ERROR IN THEIR DATABASE!!
The update screen came up over a week ago. I deferred it 24 hours each time, until it wouldn't let me anymore. Now it says I must install it and will not let me back out of the screen or decline. I've gotten around this by accessing the SHOW ALL RUNNING/CACHED SERVICES menu in Developer Options, and force stopping the update dialogue box. Though every night while I'm asleep, or whenever I reboot the phone, it will reappear.
My next call is to Samsung to see if I can get anywhere with them. Beyond that, I'll back up my phone and use my upgrade for a non-Samsung phone.
In this day and age, with all of the mass hacks at the corporate level, all the phishing, all the scams, it would be myopic to disregard this as a simple keystroke error. It's not a chatroom, it's not a text message, it is a SECURITY UPDATE! If anything should be 100% accurate and triple check to be sure we, the end user, feel secure...it should be in a security update. THis is the one area where there should be ZERO failures.
So to those who dismiss it outright, and think we who don't are too paranoid...I contest that you are too complacent and trusting. This may be a simple mistake, but I'm not taking a chance with all of the personal, financial, and secure information my phone contains.
We take your security seriously Kelone333.I can understand being a little concern when this type of concern happens. What happened when you called Samsung? Are you able to post a picture of what you see when you try to do the update?
Amber_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi All. I did an update yesterday that did Update 59 through 65 iirc. I see the new keyboard layout and the ability to block calls right from the call history page at the bottom vs selecting the 3 ellipses at top right.
Anyway this morning I was asked to do the System 23 Update but delayed it till I found this thread. I can confirm that the spelling is correct now but I can't say what was there previously as I just saw the update request today. I do fully agree that Verizon should have either verified their error or confirmed that Syastem 23 Update was not generated by them.
I took a screen shot of the System 23 Update request but not sure how to post pics to this board?
waterskier_erie wrote:I took a screen shot of the System 23 Update request but not sure how to post pics to this board?
waterskier_erie wrote:
