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TRAVEL PASS NOT WORKING ON S22+

I went on a cruise last month to the southern Caribbean I have Travel Pass Active but it would only work for about 30sec and the quit. All of the countries I was in were on the list but it never worked. Yes data while roaming was on and it was not in airplane mode. Of course Verizon can't help you when you can't communicate with them. Phone is a Galaxy S22 Plus, android 12 with latest updates. Any one else run into this problem?

Comments

Verizon_Support

Having a way to communicate with your friends and family while traveling Jallis is important. I'm sorry you had issues with using your phone. We are always here to help and can provide assistance via our chat team or social media team via this channel. Are you still traveling, if so where are you currently located and what cruise ship are you on at this time? Send us a private message with details.

-Kinquana

Jallis

If I was I still would not be able to communicate with you. You can't do anything if I am not out of the country.

Screenname05

I am very interested in knowing if this problem has been resolved. I will be traveling in May to Europe, so want my S22 to work - planned to use travel pass, but it is very expensive - if it is not working right, then I will opt to get a new sim in Europe. Plus, other problems with the S22 if you bought your phone from Verizon are getting worse. Verizon meddled with Samsung's software and other things - functionality are either broken or blocked. Someone at Verizon needs to be fired.

Verizon_Support

Hi, there! We always want to ensure that your issues are resolved. What happens when you try to use TravelPass? We're here to help.

*Breanna

Jallis

It didn't work. It would connect for 15 to 20 seconds and that was it. Just long enough to get charged the daily $10 fee. Tried it in Cartagena, Colombia, Aruba, Bonaire and Curacao. Same thing, on 2 different Galaxy S22+ phones.

Verizon_Support

Ok. We appreciate those details, Jallis. We would recommend reaching out for support if something like that happens, so that the issue can be resolved right away. The TravelPass is a very commonly used service, and there are no known issues with it at this time. Getting a local SIM is also always an option, if that is something you would like to do, but it's not necessary. When you do travel next, please just be sure that your device is up to date on all available updates from Samsung, and service should work without much trouble.

- Henry

Mcfloyd10

Did it work in Europe or did you get a new sim card there? I am going in August and got a new sim card here, all white, but still concerned as I will need a phone.

Verizon_Support

Mcfloyd10, ensuring that you have a phone to use while traveling is key. So let's set you up for success before going.

Here are some things to check before travel: https://www.verizon.com/support/knowledge-base-300798/

https://www.verizon.com/plans/international/international-travel/

Also you want to make sure your software is up-to-date before you go in Settings.

Then it's always best to reach out to us to check your account as well. When travelling outside the US, you may call 1 (908) 559-4899.

-Nicci

cnesaw

We followed the instructions listed and the settings are already set as suggested. The phone is also on the latest update but it is still not working.

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