The morning after upgrading to Jelly Bean my phone suddenly began having terrible reception issues. At home I normally get about 2-3 bars but I have never had any issues getting calls out or in or texting... Now I get one bar and absolutely cannot call out or text out AT ALL... I can receive texts, but I get no calls. Sometimes it will say that I have no service, even when I have one or two bars...
Even when I drive closer to town I can't call out until I get 4 or 5 bars... even then reception is poor and calls are dropped for no reason. Literally this phone has gone from working beautifully to being absolutely worthless as a phone. Wireless still works fine at home and I still get 3G/4G service... It also always says I'm Roaming at home or if I have less than 3 bars...
I have tried *228 and even reset the phone to factory defaults with a full wipe. No beuno... Obviously I've tried numerous reboots as well...
I'm not sure if the Jelly Bean update is a coincedence, but something is definitely up with my phone...
Suggestions?
Javaslinger, I'm sad to see that you've developed signal issues on your phone after the software update. Updates should bring enhancements and fix bugs, not cause issues. It looks like you've done quite a bit of troubleshooting already. If you have a battery saver, please uninstall as these can turn off data to save battery, causing signal issues.
If still having issues, we'll need to submit more info to our product team.
1) Provide network type and network strength details observed on phone, Menu>Setting>About Phone> Phone status> network type and network strength parameters.
2) What type of network service issues are observed on device? Like call drop, browsing failures, SMS etc..
3) Do you see any flickering in "network type" icon at the time of issue happened.
4) Is the issue random / always ?
5) Is the issue limited to a location/region or does he have problem everywhere you visit?
MarquiaF_VZW
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