Just purchased Samsung Galaxy S4 phone. Text messages are failing. Any idea why?
Congrats on your new phone skaterbabe. Text should be working great on that new device? What happens when you send a text or receive one? Are you using a 3rd party messaging application? We may also need to check your account to ensure your messaging feature is on your account correctly.KinquanaH_VZWFollow us on TWitter @vzwsupport
When I would send a text it would say "text failed". Perhaps things weren't synced up properly when we got the phones. It wasn't working the first day. I haven't had any problems since then. Love the phone, by the way!
This is the same problem I'm having! But it hasn't resolved yet.
Let's make sure we get your SMS working as well ElmFive10! Is this happening with every text message or those to certain people?Send yourself a text to see if you receive an error. Try clearing out all of your SMS threads and reboot. If still no issue, we'll need to review your account. Let me know if you're still having an issue. MarquiaF_VZWFollow us on Twitter @VZWSupport
I(S3), my wife(S3), and daughter(IP4) have recently started having SMS text message issues also. Many fails. Is something else going on?
Hi SanEric! Let's get those important text messages flowing again! Please reprogram your phones and test. For your Galaxy S3 devices please remove the SIM card for 30 seconds http://bit.ly/TMHSVi and for your iPhone 4, please dial *228>option 1>power off/on at the end of the call. If issues continue, please provide your ZIP code so we can check further.Antonio_VZWPlease follow us on twitter @VZWSupport
I recently got a Samsung S3 and started having message failing problems (along with some connectivity issues). After going through the same steps .. reset the phone, clear the messages, etc.. etc.. I went to a Verizon store where the tech said that they'd had a technical bulletin on the phone and I needed a new SIM card. They said the problems were due to a recent upgrade.
They installed a new SIM card and setup the phone... worked great....
for 3 weeks and now it's doing it again. I don't know if it's the Samsung brand or what, but this is very frustrating.
Hi Busterdad,Awesome! I know how important it is to have a properly working device. I am glad to hear that your issue has been resolved with a new sim card. Thanks for submitting this feedback. Have a great day!Pamela_VZWPlease follow us on twitter @VZWSupport
My S4 is exactly a month old and I just started having the same problem. It's almost always with sending photos. It tries to send it for a few minutes then I get the "Message failed" message. Sometimes it goes through but more often I'm getting failed messages. I have no idea of I'm not getting any as I've read in some other posts but either way this is REALLY annoying and BS too! So Verizon, from many other blogs and forums it sounds like this is a major problem for other people too. What do I do to fix it? And please don't tell me to go buy a new SIM card because I'm not going to go out of my way. You can send me one if that's the solution!
dkruse818, We do want to make sure you have the best experience with such a great device. Let's make sure you are on the correct software since there was one that was released not too long ago. Also, after updates if you are having continuing issues with the device, we do have a troubleshooting program that we partnered up with Samsung to assist with any issues. Please Click on the links for those steps and please let us know if it resolves your issues with your picture messages. Software update information and Software Repair assistant http://vz.to/1bCKL5B Thanks again for your time and patience. -PeterV_VZWFollow us on Twitter @VZWSupport
I started having the same issue last week, I have never had issues before. I did update to the latest version which may have something to do with it.
Hi johnmccoy51, We would love to assist with repairing your device. Are you noticing any other issues outside of this? Have you completed a hard reset on the device after update? Please keep us posted, thanks!MatthewS_VZWFollow us on Twitter @VZWSUPPORT
I have not done a hard reset yet and am waiting to see if the problem persists. It has only been an issue when I was in 2 areas and both areas had great coverage. If it happens again I will do a hard reset.
Ok johnmccoy51. You can also test the device in safe mode prior to completing a hard reset, to rule out the possibility of app conflict with the latest update. Do you have the S4 or the S4 mini?JonathanK_VZWVZW SupportFollow Us on Twitter@VZWSupport
Just bought Samsung S4 mini. Cannot send messages with photos. They keep failing whether I use Verizon network or free wifi. My old, ancient Verizon LG pull out keyboard phone had no problem with this. Verizon help is NOT 24 hours. Only from 8am to 11 pm and that is poor service. I many return phone and cancel 2 year renewal.
I bought the Samsung S4 mini at my local Staples. Today, the young saleswoman called Verizon for me. It seems I had put a block on my mobile account that blocked photo text messages. I remember doing something like this years ago. Still, I had always been able to send and receive all types of messages with my LG Cosmos phone. I guess buying and activating a new phone with same phone # and account on Sunday January 19, 2014, made the old block active. As soon as the block was removed, I was able to send photo messages. Hooray!!!
im having same problem and nobody can help me
@dre149,Let's get you text messages going! Text message is may main means of communication so I totally understand how you feel. What phone do you have (S4 or S4 Mini)? Where are you located (zip)? Are you able to receive text messages? What happens when you try sending a text message? Are you getting an error message? Can you make/receive calls and access data okay?JohnB_VZWFollow us on Twitter @VZWSupport
I'm having the exact same issue with my LG G2. Every text message says message failed. It was going on before I switched to the LG G2 on my HTC Droid DNA also.
Hi Poetyk,Let's see what's causing the problem! What is your current zip code? Are you using a 3rd party messaging application? When did the issue begin? Do you experience the issue with all recipients?Thanks for your contribution to our community forums,AyaniB_VZWFollow us on Twitter @VZWSupport
I started having the same issue with my Verizon Samsung Galaxy S4 after traveling abroad and using local sim card.
To resolve the issue in this situation you have to:
This solved my issue.
You can achieve the same result by using context menu "Restore default settings" in settings of messaging app.
I've had this problem since the day I got this phone..I've now had multiple sim cards replaced 2 new phones, countless factory resets and the problem still exist..after trying many many different test I finally figured out today that it's when I'm synced to WIFI that my text fail..as soon as I unsync from wifi my text will go through..I have no idea how to fix this and neither does Verizon!!!!!
Let's get this messaging issue resolved at once ErinHackney! I had a similar issue sending messages while connected to WiFi, and I resolved it by downloading and installing the Verizon Messages Application http://bit.ly/13rcZfv Give it a try.AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
I'm confused. The "fix" for this is to install a custom messaging app from Verizon??
Axel, for what it is worth I have used the VZ texting app and its most convenient if you are also using a tablet. It might be worth a try to see if your texts still fail and that way you can at least rule some things out. If their app works then you know it is something messed up those settings. I had issues too for awhile but they got resolved. Sometimes it was where I was at.
Glad to see this problem still continues with so many users. Of course that is sarcasm. I created a thread on this issue back in Feb with no helpful resolution.
Two months later I still am only able to send one text message. What i have found out that there is a time period that if I wait I'm able to send another. I think the period is around an hr. What I also found, and this may be helpful for those that are powering off/on their phones, is that toggling plane mode usually resets whatever issue is preventing from messages to be sent.
Still no figuring out what root issue is. I'm running latest software. Verizon level 3 tech support cleared all my messages off the switches.
spsuamin We're not glad to see that you are still having issues with text. Since working with our technical support team, have you enabled mobile data and data roaming? Also, have you tried powering off the phone and removing the sim, since the advanced troubleshooting was done on our end? If you have tried all the steps after we cleared the sms on our end, please try a master reset and retest.sheritah_vzwFollow us on Twitter@VZWSupport
How do I accept the terms and conditions for family locator if I don't have a computer? When I log in from my phone I can't do anything until I accept the terms and conditions but it won't let me scroll down to click accept from my phone !! What can I do?
Your concern is our concern, spsuamin! Let's get you the right feedback on accepting those terms. First, you must ensure that the logon you're using is for the Account Owner or Account Manager. If you're logging in as an Account User, you would not be able to accept those terms.DionM_VZW Follow us on Twitter www.twitter.com/vzwsupport
Ya know, I am have had the same issue since I've had the phone. I try to get a solution and I get a piss poor one. Verizon is absolutely terrible. I have been chatting for the past hour or more with no solution. So Verizon, if I may ask, why don't we have a solution? Why should I pay your outrageous prices to use a piece of shit phone on a piece of shit network? I am absolutely fed up with this issue. You don't know whether it is the phone or the network or whatever is wrong.. I would rate Verizon support a 0 out of 10. Fix this.
Hi, I am new and as of yesterday my text messages are not sending. I have a galaxy s4, I am NOT the account owner and do not have access to the account owner. I am using the verizon text app, not a third party app. My zip is 85212. I have tried many of the suggestion above without doing a hard reset. If I do a hard reset do I lose everything? Help.
Thanks
Kimber
Are you able to make/receive phone calls? Is data working properly?
It's highly recommended that you back up your personal data before performing a hard reset. A hard reset will be as if you just received the phone.
Data and wifi are working fine. I have 2 bars on 4G right now.
Are you having difficulty to a particular number or every number? Without account access, it's difficult to say whether someone may have restricted text messaging on your line.
Hi Kimber1773,Let's get your messaging fixed. What happens when you send a text message? Do you receive an error message? Are you able to receive? Did you "port" your number to Verizon Wireless? Thanks,PamelaF_VZWTweet us @vzwsupport
I did receive an error saying text not sent. I was receiving text with no issues. Since I was not able to find a fix I switched apps to Verizon messaging and it is working fine thru this app.
Oh and I did port my number to Verizon in July 2013.
I am having issues when i send image text messages, I get a failed message error a day after i send image text messages and sometimes several days after message is sent, it has happened several times and to different recipients, i have reset my phone several times, everything gets wiped out and sometime after it happens again, this has happened since i purchased my phone. i have a samsung s8 and i use the verizon message+ app. please help
Thank you for sharing that information, we appreciate it. We know it is essential to be able to send and receive text messages, and we would love the opportunity to help you today. Can you please elaborate futher? Does this occur with text or picture messages? Can you please provide us the cross streets and zip code of your current location?
RachelM_VZW
