TTaking over 30 min to receive text messages and send them, tried a factory reset no help
I'm having a similar problem. I'm not recieving texts when they are sent, it sometimes takes hours to get some. It's intermittent, texts work fine most of the time.
It happens at various times of the day in different areas. Sometimes it is a group text other times just one person.
I have a galaxy note 3 and have used the stock sms program and Verizon messenger app as well. I was running old kit Kat android and have tried upgrading to lollipop to no avail. I did a factory reset as well. It has been an issue for 3 months. Happens mainly in group texts but now single person ones as well.
Yes it completed the update. I have issues with both but more group text than anything
Rmw0875,
I want to make sure you can always rely on your text messages. We appreciate all the troubleshooitng you have completed. Typically after a factory reset the device should restore back to normal working order. When you completed the reset, how soon after did you have the issue again? Do you get any error messages when this occurs?
YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I do not get any error messages and it is random when the texts get
delayed. I was sitting at lunch right now and friend texted me and it took
10 min for a response to get received.
On May 30, 2015 8:26 PM, "Verizon Wireless Customer Support" <
Rmw0875,
That is way to long of a wait! I am determine to help speed things up. Does this tend to happen in a particular location? Indoor or outdoor? Provide us your billing zip code to review your coverage area.
I look forwarding to getting this corrected.
YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It happens both indoor and outdoor. I have tried to delete all old text
messages using the Verizon app and the standard one with the note 3. I have
done both a factory and soft rest. My billing zip code is 33547
On Jun 5, 2015 1:21 PM, "Verizon Wireless Customer Support" <
I appreciate the information that you've provided, RMW0875. May I ask if you have any issues voice and data services in the area?
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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