Texting suggestions on Galaxy S7 black on black background since upgrade

[g3l33m]

I stupidly did the upgrade the other day on my Galaxy S7 and ever since I can barely use the stock Texting/SMS app because when I type/dictate something I get Text Suggestions in black text on a charcoal background and so small you can't see them. In the added pic you can see what I'm talking about but you can actually read the text in the screen print, it's quite a bit darker on the actual phone. Does anyone test these stupid 'upgrades' before releasing them? I've also noticed that punctuation recognition has gotten steadily worse over the past couple of 'upgrades'. How many times in a day do you think a person says the word PERIOD? There should be a setting that says I NEVER say PERIOD, only .

[vzw_customer_support]

We certainly want to see you enjoy your device at all times. Does the black background only happen in the text app or has it been seen it in other menus like "Copy/Paste" in the browser or managing apps in home screen?

YaleK_VZW

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[vzw_customer_support]

I appreciate all your feedback about your texting experience, g3l33m. I’m confident we can find some solutions to make sure your message application is usable. You should be able to customize the color scheme of the suggested text by changing the color scheme of the chat layout. To do that, tap the setting dots in the top right corner then tapping Customize. You can also change the default keyboard to the Samsung Keyboard from the Gboard through Apps > Settings > Language and Input > Virtual Keyboard > Manage Keyboards > turn on Samsung keyboard. From the Virtual Keyboard screen, you can also select the Google Voice Typing option to manage the voice to text options and enhance your texting experience for better recognition.

JenniferH_VZW

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[CGKNM123]

I see no way to fix this through the customize options. Please explain exactly which options to choose. This has gone on for too many months, without any kind of fix from Samsung or Verizon.

[g3l33m]

I have only noticed it so far in the text app, other apps with suggested text is on the usual background and is readable. I made the suggested changes, I think I was already using the Samsung Keyboard, and I did not get a change. And again, if they were as bright as the screenshots it would still be bad but not AS bad but they are quite a bit darker on the actual phone and unreadable. Who would ever pick black text on a charcoal background? Send that person to Apple..

[HAPPYJACK1313]

It is mainly occurring when I am using 'ok Google' or pressing the

microphone. After the upgrade to 7.0 the listening circle pops up & states

it is listening for my voice, but never 'hears' my voice with or without

Bluetooth connected. Also when a word is typed incorrectly or a phrase,

I've always been able to tap on the word and suggestions would pop up. They

are now black type on a dark gray background. I have only been able to fix

this by rebooting my phone. This is not right. And it is about a 20% chance

that when I tap on the word to be corrected that an editing menu even pops

up so I can edit the incorrect words and/or phrases. What happened to this

wonderful part of Google??

[jonsolari1]

Also having the same issue, it's annoying and pretty pointless as I can't see the recommended spelling!

[tionnab_vzw]

jonsolari1, I understand how annoying this can be if you are unable to see the recommended spelling. Are you using the Verizon Messages application as well? Have you checked to see if there is an update to the application in the Play Store?

TionnaB_VZW

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[JUDARB58]

I'm glas that I saw your pist.  I was getting ready to upgrade. 

[ROBPAU65]

Its obvious your update is messed up in this area, when should we expect your fix? There is no update to message plus available. This started adter your updaye to the device

[vzw_customer_support]

ROBPAU65, we can completely understand your concern with the update. Other than the troubles that you are having with the black on black in the message+ application, does everything else function correctly?

NicoleT_VZW

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[g3l33m]

I'm not ROBPAU65 but another very important thing that went screwy with the last update is wifi range is cut in half. You guys should test things for a bit before releasing them.

[vzw_customer_support]

G3133m, I apologize for the issues you are having with the new update. I know it can take a while to get used to software changes. We're here to help you find some comfort. If you go into Settings> Language and Input> Text- to- speech> you can select whether to use Samsung or Google. You can also adjust and text the feature in order to customize it to the rate and pitch in which you speak. This should help with getting the correct text on the first try. That way you won't need to make many corrections.

Regarding the WiFi range, what makes you feel like the range has diminished?

MarcusS_VZW

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[ZLCsMom]

I do not know why this has not been fixed or addressed in any sensible way (g3l33m's original issue). Verizon you have been given clear and concise steps to replicate it. Have you been able to replicate the issue?

I have an S6 same issue after upgrade.  I have investigated every setting I can think of that might fix this.

The earlier suggestion of editing chat colors was ludicrous. It's not a conversation bubble. It's a menu item, obviously!

It is *absolutely unreadable* under most conditions and only barely readable under the best conditions.

In my experience, you get this menu (maybe if we knew what it was even called we could get help from Google or Samsung instead since the vendor of the app is clueless) *only* if you have recorded/dictated a text and then click in the words as if to make a change. It opens a menu with suggested replacements. It is black text on an almost completely black background (90% black I would guess).

• Open MessagePlus (my version is 6.5.1111, Android version 7.0, patch level March 1, 2017)
• Go to an existing conversation
• Press microphone
• Record a message
• Press anywhere in message, repeatedly, randomly and this menu will display

FIX IT!!!! Please, or I will look for another messaging app! I dictate 99.99% of everything on my phone and as someone pointed out, that technology is not all it is cut out to be ... it is not very accurate, so edits ARE NECESSARY!!!

[ZLCsMom]

And I have been a 25+ year customer (even before they were Verizon!) ... if it wasn't for having a family plan and a switch would affect others, I'd be gone ...

[vzw_customer_support]

ZLCsMom, let's get your Message+ working they way it should. You are important to us, and we don't want this editing issue be the reason that you leave us. Is there something else that is affecting your feeling about us? If so, how can we turn this around? Have you had any other issues on this app? Is this issue happening on any other applications?

JoelR_VZW

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[ZLCsMom]

Hi Joel,

ZLCsMom, let's get your Message+ working they way it should. You are important to us, and we don't want this editing issue be the reason that you leave us. Is there something else that is affecting your feeling about us? If so, how can we turn this around? Have you had any other issues on this app? Is this issue happening on any other applications?

JoelR_VZW

Sorry, I did not bother to check back because there was no movement on this issue for so long. And now, there's been a lot of interesting posts, but still no solution. So I just talked to a representative and found out my contract is up in a month and so I *will* be leaving Verizon. Switching to iPhone also, so if it is Galaxy/Android/Samsung issue, then "you know what" to them as well!

[pherson]

Whatever you feel you need to do.

best wishes on your new carrier. Hope your signal is the same.

[vzw_customer_support]

We are sorry to hear you are leaving us. We definitely don't want this to be a deciding factor. Since this started, has a Factory Reset been attempted? Let us know if there is anything we can do to help you stay in the Verizon family.

JavierMD_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[dougesplin]

You guys aren't getting the picture. Everyone has this problem. It isn't related to one phone or whether it has been factory reset. It appears to be a problem with the Message+ app. None of us can see any way to fix the unreadable text correction menu.

[vzw_customer_support]

I certainly don't want you to feel that your concerns aren't being heard, dougesplin. We have lifted up the issue regarding the keyboard in the Message + app on your behalf. I have also sent you a private message with additional information. Please reply back if you have any additional concerns.

LaurenC_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!