Currently have an issue where my Galaxy A51 will randomly stop receiving text messages. Outgoing texts work fine. When I restart the phone all the texts will come in. This started about a week ago and has happened several times in the last few days. I think the issue is when the phone looses cell service. That seems to start the no texts received scenario and it continues until the phone is restarted.
Hello mfyock,
I depend on my text messages every day and would be concerned too if I were having any problems! How often are you losing cellular service? What is the signal showing on your device?
-Christopher
I also did not get voicemail notifications until I rebooted the phone.
VERIZON NEEDS TO FIX THIS.
We know how important it is to have access to all your services. Let's work together and investigate further. Meet us in the Private Note that we sent to continue.
~Gina
I am having the same issue. What is the solution????
vzwuser12345, thank you for letting us know you are having this issue with your service. We are always working on proving the best experience to our customers. Please access the link below to continue on our secure channel and keep save your information.
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>Dani
Hi! Thank you for reaching out to us. Please private message us, so we can further assist you with your concern. *Mabell
Help, my phone stops sending and receiving texts randomly. I have missed work texts for two days until I restarted my phone and then they all come in at once. I really need to know that my texts are being sent.
Also, I have a seriously ill spouse. I need to be able to communicate updates to my family members and receive their responses.
Hi, MarilynMomo. We always want to ensure you can count on our service to remain connected, especially with those close to you. We are here to help. When did this begin? Have you made any recent changes for your phone?
-Lorenzo
I had this problem for months! Drove me crazy. The fix for me was to turn off Wi-Fi calling. The problem seems to stem from when the phone goes from a Wi-Fi network to the Verizon network. It sometimes doesn't fully connect to Verizon until you restart the phone.
Settings => Connections => Wi-Fi Calling
Turn it off!
May 2023 and this is happening for me too in spite of the "updates" that Verizon says were supposed to take care of it. Verizon this it TOTALLY unacceptable. FIX IT !
I'm going to try your suggestion. Hopefully it solves the problem.
Same issue, ease of Pittsburgh, PA. Both my phone, and my wife's phone. (both S22 Ultra)
Also could not make calls, until reboot, then all of the txts we missed come in. First noticed this on 9/20 I believe, and in different locations, not WiFi related either. Was in my car the first time I noticed.
This blows my mind that verizon isn't taking this seriously. It has been well over a week and no software update / fix from verizon. I imagine there is some serious damage being done here, delays of a day on text messages is causing hard both personally and job / business wise. when people think you are ignoring them it causes some lovely drama.
Hello Verizon, when is this going to be fixed?
Good morning, dpautz. Please be assured that our only goal is to ensure that you get the best possible service at all times. Our resources show that if you experience issues with your Samsung phone after a software update, you can resolve those post-software update issues with the software repair assistant tool as per this link https://www.verizon.com/support/knowledge-base-80201/ at your convenience. Please try it and keep us posted. Alternately, a new software update created by the manufacturer will resolve the issue when a new update is available from the manufacturer.
-Antonio
Why do I need to fix Verizon's problems?
Texting has become more important than ever, Pioneer4x4. We understand the seriousness of this issue. Our tech team is aware of this growing concern, and we are working with Samsung to correct this issue in the next software update. The software is being tested to ensure it corrects the issue, but we do not know when the software will be released.
-George
Having the same problems for days. This is ridiculous. I'm losing customers! No customers = no money = not paying for this phone that doesn't work.
Hello April! I see you've been having issues with the service. Please give us the chance to better assist you. I'll send you private message in a moment.
>Ulises
Having the same problem. Chesapeake Virginia. I now have to reboot phone constantly. Went into work only to find out they were closed for the weather. Didn't get the text until I rebooted phone. Am not getting verification codes until rebooting phone. Didn't get texts from my kids until I rebooted phone. Very upset
Same problem in Ohio. Randomly happens and I don't know that they stop. After restarting messages start flowing again. Sometimes don't realize it until a couple of hours later. Clients think I am ignoring them as well. Samsung S22 only 30 days old. Any suggestions would be greatly appreciated.
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