The Back and Menu buttons on my 5 month old S4 quit working. They appear but do not work. Did a couple of hard resets, checked for software updates, still nothing.

[WarHokie]

Didn't drop it, no water, nothing unusual, the Back and Menu buttons just stopped working.

[vzw_customer_support]

I appreciate you taking the time to reach out. I know how crucial these keys are on the device. Is it safe to assume the "home button" works? Did the issue occur after any new updates or new apps? Have you tested the device in Safe Mode? Does the issue still occur? http://www.verizonwireless.com/support/devices/knowledge_base.html/77504


YosefT_VZW
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