The latest update seems to be affecting mobile data.

This is yet another of the problems when people are posting "Come on Verizon, where is my update posts"

The problem is with folks saying that verizon is not putting out updates fast enough and why can't they have what the other carriers are releasing it comes round robin that once that update is pushed out then the influx of posts saying this or that is not working, and is verizon aware of it, and are they going to fix it etc.

The maker of the device has to release the update patch to Verizon. And that may not be done right away or at all.

Sorry you had to get the problem. I believe we should be happy with what we have and what worked previously.

Good Luck

DoubleDwn

I am having the same problem. I even got so angry today that I did a full factory reset at the cost of some of my data. Nothing I have tried so far seems to have fixed it. I used to have solid 4G at my house, now I either get no signal whatsoever or 3G.

It's also failing to send text messages. When I click resend on the failed message, people are complaining that they received two texts. This update really borked my phone up good.

First off, I had no problem waiting for the new features ,when or if they were going to get added to the phone. My phone told me I had an update, so I updated it. So don't assume what you are stating in your post.

Secondly this should have been thoroughly test before releasing, and if it did somehow get pass the testing phase it's only because people complain that they become aware of the problem. The more complaints, the more urgent it becomes for them to fix the problem. It's also up to Verizon to get Samsung to fix the problem, hence the post here.

And I should be happy that my phone no longer has a reliable internet connection and can not go back to the previous state without modding the device.

It's from posts like this that will stop others from updating their phone, and make Verizon aware of the problem.

On a side note, since my original posting the forums are filling up with the reports of exactly the same issue, so I'm definitely not alone in this.

I guess that dashes my hopes that a factory reset will fix the problem. Thanks for saving me the time and trouble.

Please understand I was not trying to criticise you. I have responded in the other thread on the lack of the suite. I said Verizon will release it when they are ready. The other posters all stated the other carriers had released it, I said the same as I said in this thread. Updates are not exactly better for what we have.

You phone worked properly before you updated, but after it did not. My comments are not directed just towards you. You are assuming they were.

I alluded to the fact for all the customers that want the latest and greatest updates the same folks as you mentioned are now flooding the forums with their "I updated and now my phone don't work" unfortunately this is a customer to customer help forum and verizon will not fix a problem by posting here.

Call or write verizon and Samsung a letter the forum will only possibly come up with a solution that works or doesn't as the other poster did the wipe.

Good Luck

AdamZe

This is really bad. This update took my phone from great to the quality of my old Thunderbolt.

benlarson79

I'm having the same problems and I called Verizon last night and they said they hadn't heard of the problem yet. I told them about this forum and they made a ticket for the problem so hopefully they will acknowledge it soon and get it fixed. My battery is draining way faster than usual too. I just turned off mobile data to check if the battery issue is connected to the 4g problem. I'm guessing they are connected. The new features they added were not impressive (I already disabled most of them) and it messed up my phone. Lose lose. Please fix this Verizon!

sjtilney

I'm having the same problem after the update. Sometimes I can't connect to mobile data (4g or 3g) at all. I can't get anything to work that requires data. I can't even send a text message. I have to keep on restarting my phone until it finally works. I hope Verizon fixes this soon.

cleo5678

Same problem here, sometimes I switch it to airplane mode and back...but my signal drops in and out frequently after the latest update. Bad trade-off for the multi-window feature IMHO...

Juan1158

Having same problem, phone is in 3G most of the time when I know there is great 4G coverage. Sometimes it doesn't even show 3G or 4G it show the bars but no 3G or 4G. Not happy

POSSIBLE FIX

The new update seems to have reset the network setting to "Global" from " LTE/CDMA" . To change it back go to -settings-more settings-mobile networks-network mode- then select LTE/CDMA.

It seems that this has fixed the problem for me. Will update this post later if it doesn't.

llamee

Same problem in Daytona Beach, FL. 4G data has vanished since the 4.1.2 update. I called Verizon yesterday and did the factory reset as requested. I called again today when it did not change anything. I was told I was being sent a refurbished phone to replace my new phone, something that doesn't really excite me. I'll try the possible fix listed by rtan and see if that helps.

bcrab

Same problem here. The phone was working perfect before and now the 4G is constantly cutting on and off.

UPDATE

Looks like changing the network did not fix the issue for me, although some people are reporting that it worked for them.

Also here is an article about the problem http://androidcommunity.com/verizon-galaxy-s-iii-update-killing-4g-lte-for-some-20130531/?utm_medium=referral&utm_source=pulsenews

llamee

I noticed in settings menu in the same place where you change the network mode, there is a setting for 'Access Point Names.' When I looked in there, nothing was selected. Once I selected 'LTE - Verizon Internet' and restarted, things seem to have gotten better. Not sure if it will last or not, but it's noticeably better. LTE - Verizon Internet was the only option. Before the update, there were a lot of other options.

wgainey

I have spoken with support 3 times since applying the update.
Tonight they confirmed there is an issue limited to the SG3 that is affecting 4G and data.

I have the same issues others are reporting. 3G or no signal in places that were never a problem since getting the device last July. Poor data speeds.

In general, the update has apparently rendered a really good phone to one I'm not happy with at the moment.

Battery consumption is higher when it is not working at 4G.

We are now at the mercy of support to determine the cause of the issue and get the resolution out to those of us that are affected.

therudo

I am too having all the 4G to 3G to no connection and the loss of battery charge problems after the multi-window update. It is so frustrating. Has Verizon at least recognized all the problems after this update? I hope Verizon is listening and fixes this problem soon.

lulipher

I would like to add my issue to this report list. I too am having a 4G issue. After the most recent update, I absolutely cannot get 4G. I performed a factory reset and I still get no 4G. Just before the update, 4G all day long.... Now nothing. It seems they are aware of the issue, but it will be interesting to see how this is handled.

People have reported several issues with the latest update:

Loss of 4G

4G stays connected when wifi is connected

Swipe contact to call not working

I have not read anywhere a fix for the loss of 4G that works. I am thinking about switching sims tomorrow and see if that does anything.

For 4G staying connected while wifi is connected, many users have reported disabling the new Caller ID app as a fix.

The Swipe contact to call issue has been reported to be a change in behavior. If you try to swipe from in the normal fashion left to right, it will not work. If you start the swipe after the contact pic and swipe to the right, it works.

LarryBrad

I updated my Verizon G3 this week but decided to wait to update my wife's identical SCH-i535. First of all, the latest rollout JZO54K.I535VRBMD3 was long awaited and welcomed. Most of this content is great. But....at my home, I must be on my home WiFi to use it because, at my home, 4G LTE no longer works on my S3. My wife's s3 still does work fine without the latest update. I took my phone to the Verizon Store to check this problem but since they have a 4g LTE 5+ bar signal, my phone worked on 4g.. Still they change a few settings (global to LTE), soft reset, removed the battery, and changed the SIM card. The store in Papillion, NE made a gallant effort to trouble shoot in the blind. I returned home to my 2 bar 4g LTE signal where it still does not work at all UNLESS II switch to WiFi. My wife's phone is still working on 2 bar 4G LTE but hers was not updated. So, bottom line consumer assessment here is that the update prevents the Galaxy S3 from operating on 4G LTE with 2 or fewer bars. Also, since it has 2bars 4g LTE, it will not kick to 3G. I have faith that Verizon will quickly address this issue because the rest of the update is excellent.

24060User

llamee,

I think you may be onto something here. Nothing was selected for my Access Point Name as well and I selected LTE - Verizon Internet, the only choice available and just did a speed test. I was able to get 3967kbps as opposed to the 379kbps that I have been getting every since the last update. While it's still not quite as fast as I'm used to on 4g, it's a lot closer. I recommend everyone try this and see if it helps.

Also, Verizon, it would be nice if you would admit that there is a problem with the update and stop telling folks to wipe their phones losing data or offering replacements. I think when you have hundreds if not thousands of folks reporting the same issue from across the US, it's obvious what the problem is.

Thanks llamee! Hopefully it lasts.

ajnevares1

I knew I shouldn't have updated it...I can care less about the multi window (screen is too small for it to be beneficial anyway) but updated it because of the supposed USB cable issue fix. Funny thing is, my laptop still does not recognize my phone when its plugged up and now no data haha.

This brings me back to the old Bionic days when update after update was pushed out because of no/slow data and it was never the same and never fixed. Great timing though now that the S4 is out and we have an option to upgrade/purchase essentially the same phone in a slightly different version. Hey, its like when the Bionic was released, bombed severely then the RAZR came out shortly afterwards.

Well played

721

fucking verizon! makes me want to leave their service! they are always screwing up phones....

72@Don wrote:
******* verizon! makes me want to leave their service! they are always screwing up phones....

You mean you hate the phone makers, since they are the ones putting out the updates to verizon.

who then pushes them out to the customers.

marine1371

I am having similar issues after the update and came out to the forum to try a find some answers. I have 2 major complaints and those are as follows.

FIRST- When I am connected to a WiFi network, e.g. (my home network), the mobile data still appears as to be on as well. I'm not trying to insult anyone's intelligence here, I am only making this part of my example. Under normal circumstances, as soon as my phone connects to my home network, by default, my mobile data shuts off. This does not appear to be happening. At the top of my screen where it shows I am connected to my home WiFi network, it displays the 4G as well. This leads me to believe that I am using my mobile data when connected to a WiFi network.

SECOND- I have noticed a huge increase of battery use. It appears as if there are programs running in the background that I am not aware of and they are sucking the battery life. I have started turning off my mobile data under the settings tab.

I will continue to read some other concerns and questions from other users, as well as trying to see what Verizon is going to do to fix this problem.

Thanks for the knowledge and assistance

Matt

ajnevares1

Hey Matt,

I am right there with you buddy! As for your first issue, I have read on other forums that once the Caller ID application is disabled, then the WiFi and Mobile Data running simultaneously will be resolved. You may have to close all apps and restart the phone for it to take affect,

ajnevares1

So I attempted everything I could think of and nothing resolved it...numerous factory resets, new SIM, disabling Caller ID, deleting cache, Global/LTE toggle, battery pulls, SIM pulls, rebooted phone without SIM, then with, rebooted phone with SD, then with...same issue.

Spoke with both Verizon and Samsung and neither of them have answers or resolution other than 'we are aware of it' and being told to use WiFi when available.

After the most recent tech at Verizon told me that it would be resolved 'in a couple of weeks' I was left with no choice but to go to the previous software version (by means frowned upon by Verizon) and now up and running without issue, and data is blazing as it once did,

Its a shame we have to go this route, but Verizon and/or Samsung appear to show no urgency whatsoever about fixing this issue in the immediate future.

LarryBrad

Tried all the same things that you did @ajnevares1 and replaced the SIM at the VZW store but didn't do the Frowned-upon-by-Verizon technique. It would be helpful to us all if Samsung and/or Verizon would come out publicly to (1) prevent more user updates and (2) stop people from twisting in the wind trying to solve this on our own. I for one would be more comfortable if theses companies would simply admit that there is a problem and that it will be addressed. They do do even inform there store operators so they can handle unhappy customers. Makes you wonder if they know HOW to test there own products or if there was even a Beta Test in real environments. For Samsung people: remember the Instinct? No repeat, please.

slowwevo

I to am having 3G/4G drops like most here,but my story is slightly diff. I started having problems on 6/1 in the afternoon,getting no connection messages like everyone else,so i decided to check for an update,which i found,after install-the drops are 10 times worse,and i only see 3G now or noG....I also called lvl 1 and 2 tech,and jumped through the usual hurdles cache reset,and the eventual sim card swap this afternoon,while this did help some it still is having serious problems,they also have a supposedly new phone waiting for me...somehow i think it is refurb and the tech was lieing,so i will hold off

also of note is neither tech i spoke to knew of this problem...which i find strange after this visit to this verizon forum

and they want me to buy the S4 -- I think not..

marine1371

Thanks for the response. Once I disabled the new Caller ID app, all was good. Thanks again.

modrum

I am experiencing the same problems as stated above. The odd thing is that my phone, which is 9 months old, is experiencing the problems, but my wife's phone, which is less than a month old, is not. I vaguely remember an article back a few months ago about some of the earlier S3's experiencing ROM problems that Samsung became aware of and replaced the phones immediately. Wonder if this stems from those problems also.

hotsaucecommittee

I share all these issues with 3g/4g and battery drain. I tried the above potential solutions in disabling Caller ID app as well as verifying the correct mobile network etc and restarted and it has not helped at all. Still showing both wifi and mobile data at same time, both with little to no signal and connections running SO SLOW. Notifications are showing up hours after the fact. This is so annoying! I wish Verizon would just admit there's a problem and communicate with us how it will be resolved. I refuse to take a refurbished phone to replace my new one when clearly this is a software update issue.

cedjunior

Are you that naive to think that Verizon doesn't "test" and approve a firmware upgrade before they send it out OTA on THEIR NETWORK? You act as if Samsung is just sending this out on their own. Do you think it was Samsung's idea to add the "Caller Name ID" that conveniently charges $2.99/mo directly to your VZW account automatically after the 15 day trial is over? Is it some strange coincidence that Blocking Mode was missing from VZW Galaxy devices when it's a built in feature on other carriers, and now after a work around was figured out the feature was completely removed? Did Samsung do this on their own, without any knowledge from Verizon?

jason2502

I am also Having all the same issues as everyone else too many to detail. I would hope with a issue this big they would fix or send out old firmware we can revert too and make these phones at least work!!!! With there data plans and all the other issues Verizon is having t-Mobile seems like a better bet !

Don't remember saying I was not aware that Verizon tests the updates before they send them out.

I am quite aware that Samsung sends to verizon and then they play around with it before they send it ota as an update.

This update was not a requirement fir the phone. it was a feature update from Samsung.

Of course folks are never satisfied with what they have and they want this update or that update and when a user gets that Update its a risk. There should be a disclaimer stating you install it at your own peril.

Again my belief is "If is isn't broke,don't fix it"

This was a totally voluntary update, no one forced you to get it. Not like the Jelly Bean OS update. Verizon has to wait for a patch from Samsung I am sure Verizon is not going to make a feature patch on their own.

I strongly believe that cell phone makers should pysh out their own updates and upgrades then the customers can complain to the manufacturer of the devices and not the service providers.

AdamZe

Wouldn't it be nice if Verizon and Samsung put out something like this...

On behalf of Samsung and Verizon, we first want to offer our deepest apologies for the data issues that many GS3 owners are now having after updating to 4.1.2. We certainly did not intend for this update to negatively affect any of your phones. It is always our intention to send out updates that bring a better experience to you, the user.

That said, we are fully aware that the 4.1.2 update was not up to the standards that you the user, or us, Verizon and Samsung expect. We have instructed our programmers to work around the clock on identifying why this update has affected data reception and what can be done to fix it.

We surely wish we could say exactly when a fix will be available, but right now we can't. We can assure you that we will be working diligently to fix this issue as quickly as possible. We will also keep you updated with weekly press releases so you will know exactly where we are in the process.

Us at Verizon also wish to apologize for adding an application to your phones that would cost you money without alerting you to this change in advance or giving you an easy way to opt out.

As a measure of good faith, we will be giving all GS3 users one month of unlimited data once we have a fix in place.

We are very appreciative that your business has made us at Verizon the leading carrier in the U.S. and us at Samsung becoming the number one cell phone maker. We don't take your loyalty lightly and will work as hard as possible to regain your trust.

If the carriers/manufacturers would just admit the problem and promise to work as hard as they can to fix it while keeping the customer updated, even if there's nothing to say, it would go a long way towards reducing customer anger. In the 1980's when Tylenol was turning up laced with cyanide, they didn't say they're not aware of these problems and we'll look into it. They didn't offer new Tylenol. They admitted there was a problem, they pulled the product and made it right. In turn, they were immediately forgiven by the public and embraced. Why can't Verizon and Samsung do the same?

What OP, and many others (including me!) are saying is that this update is crap, and one of the FIXES promised with this update is better DATA. I understand it is for hotspot, but in theory... data is data. And the comment about people wanting the updates that others have? I have been in release candidate test groups before, and frequently reported bugs get "published", and as soon as the phone is no longer the new "Flagship/hot shot" device, most carriers still support it. Verizon puts no real effort into it. they only kept me as a customer for the last few years because they had 4G where i live, and decent service, plus i have an unlimited grandfathered plan. With Sprint never being dumb with data "caps" and t-mo getting smart, i think it may be time to move to one of them, as they have decent service, and sprint now has LTE in my area. plus they get updates on their phones FASTER, and usually less buggy. (i am my friends Tech Support...)

after messing with Multi-Window and a benchmarking app, i found that the phone seemed to perform better when multiwindow was ON, both in power saver, and performance, but power saver with multi-window on is laggy for me, even though i think the benchmark app actually scored it higher than it used to be. (didn't remember my old scores exactly.)

It won't help. I have mine defaulting to LTE/CDMA, and have the same issues. and it still isn't any better.

I have heard that "Global" mode doesn't support LTE, so try settings -> Data Settings -> Mobile Networks -> LTE/CDMA

God... I know that feeling to a T! i litteraly have my bionic sitting 10 feet away where i left it after moving to the s3...

Think about that... the SGS3 is effectively identical on Sprint, AT&T, T-Mo, and Verizon. it is an amazing phone on 3/4ths of the carriers... and half of the bloat/different bloat... Samsung pushes the update to the carriers, which then fuck it up... Verizon just takes the longest, as they have the worst coders.

http://stopthecap.com/2013/06/03/verizons-defective-upgrade-for-samsung-galaxy-s3-kills-4g-performance-your-patience/

However you and I and others know that any update is a risk. I have great luck with phone updates, but my pet peeve has been how we as consumers take things like "update Tuesdays from Microsoft" as a regular part of life. They keep putting out patches and updates and we go on accepting them as the norm.

Now look at how many updates you receive for the free and paid apps we have. I can tell you I have at least one update to some app everyday due to the fact developers are pushing out these programs without really knowing what effect these apps have on our devices.

Reminds me of that bond movie where that Carver Media Group deliberately puts out bugs in the software to have the user stuck with it.

Samsung had a suite that was not manditory to install but voluntary but it is a chance the users take like any update we install however we cannot blame no one but ourselves for taking that chance. It burns me up when I update something and it works worse than it did before. But I assume the risk.

We live and learn. Don't we?

cnap203

Bontjes

Oh the problems I've had. Does Verizon actually read these?

Okay. I updated the day Verizon released the update. That same day I was on 3G the rest of the day. I got over it. The next day or so I was getting failed SMS Messages. So I called Verizon and asked if they are experiencing any technical issues in my region. They weren't. I then drove to a Verizon store with my phone stuck in 3G. She laughed at me and did a soft reset and fixed it for like 10 minutes.

Later that night I did a factory reset. No help. Then I called again and they said a new sim card will fix it. Guess what! It didn't.

Tonight I called again and they submitted a Network Ticket.

Now I'm stuck on either 3G or 4G but with the worst data speeds I've ever seen and still can't send a text message

There are times when I try to send a picture message that my phone drops data all together. Only way to get it back is to reboot.

Another thing, my wifi is on but it still says 3G/4G.

Please help! I don't want a new phone.

japetty

No VZW does not read these it is a peer to peer forum. My understanding of these problems from what I have read will take another update and that is being worked on at this time. Some don't have all these issues and some do. I for one do not have all the issues that others are having with the S3 but I did get the free trial of caller name id which I quickly disabled and opted out. This fixed the issue with the 4G and Wifi icon in the notification area of the phone all the time. Some people a new sim will fix the problems for some it does not fix the problems, Some is just a temporary fix and issues come back. Hope the fix comes soon for everyone. It sure is keeping VZW and Samsung busy.

AdamZe

>Duplicate post deleted. Crossposting is against the VZW ToS<

Message was edited by: Verizon Moderator><

Bontjes

Problem - resolved?

I have done nearly one day of testing and I think I have found a resolution to this problem. Unfortunately, Verizon is probably not going to like the fix. For my phone - it was removing the Caller ID application that Verizon snuck onto my phone with the update.

Thanks to a poster from Android Central I read through his suggestions and was able to fix ALL my problems with my phone.

To review. I updated my phone a week ago and immediately was having troubles with my data connection. I went from a decent 4G signal at work and at home to a 3G signal. When I would try to send a picture message it wouldn't send and I would find myself without any data connection at all. Unfortunately, this was intermittent at best. The other problems I noticed were that my data connection was at the slowest speed I had ever seen on a smartphone. And I mean slow. I have screenshots to prove it. I was not even getting 1kb down on 4G. Another problem that was persistent, was that when my wifi was active the data connection (4G/3G) was active the entire time. This didn't bother me much, but it did concern me because I was worried about battery life.

I started dropping calls and getting notifications that my text or picture message couldn't be sent. My only solution at that time was to reboot my phone. So, on Thursday last week I called Verizon and asked if they were experiencing any network troubles in my area - they were not. I knew that in order to troubleshoot I was going to need to call in from a phone other than my cell phone. So, instead I decided to go to an actual Verizon Wireless store.

While there, the lady kind of looked at me funny, pulled the battery from my phone and rebooted it. Once it was up and running I was back on 4G. I told her that I was not confident that the fix was going to last because I had tried this prior to going into the store.

Later that afternoon I suddenly started experiencing the same exact problem. I knew that Verizon was going to want me to do a factory reset; very hesitantly I decided to give it a try. I spent several hours trying to restore my phone back to my personal customization but noticed the problems continuing.

On Friday I called Verizon and was recommended to try a new SIM card. I was able to survive the weekend and on Monday I went to Verizon and had them replace the card.

Monday night, again at no surprise, I was still experiencing the exact same problems. Although, I have to admit I was feeling rather confident this time. On Tuesday night I decided to call Verizon again and ask them for another solution. The lady was very friendly and sent in a Network Ticket to see if the local network was experiencing any troubles. And so I'm to wait for a few days.

Well, instead of waiting I decided to read through the forms on Android Central. There I found that dozens, if not hundreds of people claim that they were experiencing all the same problems. One user suggested a solution.

Up until this point, because I was having a difficult time with sending a basic text message I had downloaded the Verizon Wireless text messaging application from the Google Play Market. I must say - that was a bad idea. I'm sure that application is great for some, but was incredibly basic and clunky. I felt like I was back on my old LG flip phone in 2007.

Anyway, the recommendation was to go into the new Caller ID application that Verizon snuck in on the update last week. I turned off the free trial period and then within that application I selected - remove from phone. Afterwards, I decided to remove the Verizon Wireless text messaging application as well.

I rebooted and BAM! My phone is back to it's normal self. I couldn't be happier.

I literally went from the best phone of my life prior to the update to feeling like I was back on my HTC Thunderbolt again (not my greatest experience). My phone was less responsive, the battery drained much faster and the data speeds were so bad that I thought for sure the local network was down. My phone went from being the best to the worst.

After I uninstalled both of those applications my phone is literally back to it's normal self. At least, for the past 24 hours or so. The Samsung Galaxy S 3 is the best phone I've ever had ... I can't believe how one application that Verizon forced down my throat could cause all those problems. I highly suggest removing anything that Verizon Wireless has to offer in terms of applications.

Verizon Wireless may be a big company that knows how to make money hand over fist all while having a very good 4G network, but when it comes to applications it should either reconsider the developers or put real money into them and put quality over quantity.

Good luck to you all. For me...I'm back to normal.

Superman302383948

A friend has a Samsung S3 with T-mobile got an update (almost same kind) and they did not get any problems with their update. Is Verizon wireless testing enough the software?

LarryBrad

Thanks for the tip #Bontjes and I'm glad this procedure worked for you. I disabled VZW Text Messaging, which was marked with this newest update ID, but it did not work for me here in Omaha. And yes, just to make sure to try additional steps to reinforce the procedure, I rebooted, pulled the battery, restarted with/without my 7 day old SIM card, etc., in an attempt to make this work. My consistent observation is that if the signal strength is 2-3 bars or fewer, I get no data service post-update. My wife's non-updated, identical GS3 device works fine at 2 bars (5Mb down/2Mb Up) but I get no connectivity at 2 bars. At my closest VZW Store, 2.4 miles away, where I can get 5-6 bars, my GS3 works fine (20mb down/10Mb up). It is impossible for my VZW Store to troubleshoot the problem with this situation, but they did as much as they could to be helpful, including replacing the SIM. Obviously, my wife's phone will not be updated with this version of the release and I have to do something because when I travel, this is not tolerable. That's why I am willing to try most anything short of rooting the device. An official statement from Verizon and/or Samsung would go a long way in maintaining my faith in these two companies.

Bontjes

Well,

I think I may have spoke too soon.

I did something tonight that started this whole thing over. I literally was back to normal for nearly 2 full days. I sent multiple picture and SMS messages without my phone even hiccuping. I watched my phone transition from wifi to 4G as smoothly as it always had. My data speeds went from 5mb before the update to 1k after the update and back to 5mbs after I deleted that caller ID application.

Tonight however, I attempted to do something that I don't normally do. I attempted to send one picture to two separate phone numbers at the same time.

BAM!!!

I'm back to 100k download and upload speeds. I'm back to my messages (SMS) either not sending at all or taking several minutes to send. My picture messages - the same. The transition between wifi and 4G is despicable. When I shut my wifi off I have no data connection for roughly 10 minutes. When it comes back it comes back as 3G only and then eventually 4G after several more minutes.

By the way Larry, I tried driving around town. Even in areas of full signal (near the Verizon Store) I still can't manage to get more than 400k down and 100k up.

I decided to call Verizon tonight and ask for help again. They are going to be sending me a replacement phone which will be here on Monday. They also submitted a trouble ticket that will be reviewed by an engineer, so I'm told. I'm holding out hope that they will find something that will indicate to Verizon that there is actually something wrong with the update that was released last week.

My phone was absolutely the best phone for nearly a year and then this update screwed that up completely. Verizon -- I hope you are reading and listening to what I have to say when I call in. I'm trying to be very descriptive and trying to add context so that you have something to go off of when/if you actually take my complaint to heart.

I know that I'm not the only one. I feel I deserve some attention on this matter. Replacing my phone with a phone that has already been rejected by someone - is NOT what I want.

Please listen!

one-off-customer888

Dont get your hopes up. I have my third ticket with verizon today. Theyll give you some crap about taking out the 4g sim card for few minutes, then putting it back in and thatll fix it. While true, its only temporary. Verizon needs to admit there is a problem. All their reps say the same bs about "This is the first time ive heard this and im not allowed to look on the verizon page" verizon really dropped the ball with this

I honestly thought it was just my new phone that I got on May 30th. Everything was working great. Fast phone, slick features, etc. Monday arrives and I would get internet now and then. I figured it was because of where I worked since I had wifi issues with my HTC Incredible 2. With my old phone, it just took awhile to use the internet. When I came in on Tuesday, NOTHING. Zip. Zilch. My bar was full on Monday but then two to zero bars on Tuesday and going forward. It was driving me nuts. I was going crazy. It got worse as each day passed. I went from no connection to no mobile usage. I didn't know I had missed texts/calls until I walked out of my office and I hardly saw 4LTE. To top it off, my battery drained like crazy. I would get 67% by noon and I haven't touched my phone. I would get 67% at home but that is at night before I go to bed and I've been using the phone all day. I've read a lot of the postings on here and links by switching the app manager from Global to LTE, removed Caller ID and disabled it on my phone. I really can't tell right now since I am at home and it works fine. I'll just have to wait until I go into work to see if I'm experiencing the same problem. I assume that everyone in this forum is experiencing this issue because they updated their software because I have. I refused to receive a refurbished phone from Verizon. I hope this issue gets resolved soon. I still love this phone but the software issues are driving me crazy.

JoeKiv

If you got the phone on May 30, you are still within the 14 day window that allows you to return the phone and get a "new" one. If I were you I wouldn't wait around for a fix. I would go to a Verizon Company Store and get an exchange. Make sure the "new" phone you are given is working correctly before leaving. If so, don't do the update.

hchen

Just wanted to add that I'm experiencing the same problems as well.

Verizon needs to fix this NOW. Why not just roll everyone back to the previous version? Doesn't make sense for us to suffer AND pay for it during the weeks it will take them to fix this release.

jmz768

There are easy to follow instruction on Android Forums on how to revert back to MB1, even if your phone isn't rooted.

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Hi. I got your message. How do I fix it before I go back to request for another phone?7

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LostMind

Galaxy S3 owner here so might as well chime in here. Sames as everybodies. On/Off/On 4G/3G. Delays in SMS sends. Tried all the pokey pokey tricks that everyone else has tried to fix it but only result is epic fail. Hey! Can the phone be rolled back to MD1 version? If yes how about a play by play on how to do it? I presume Samsung/Verizon will patch this turd but when? Anyone have any linkage to an official acknowledgement or statement from our VZW overlords?

Ann154

LostMind wrote:
Galaxy S3 owner here so might as well chime in here. Sames as everybodies. On/Off/On 4G/3G. Delays in SMS sends. Tried all the pokey pokey tricks that everyone else has tried to fix it but only result is epic fail. Hey! Can the phone be rolled back to MD1 version? If yes how about a play by play on how to do it? I presume Samsung/Verizon will patch this turd but when? Anyone have any linkage to an official acknowledgement or statement from our VZW overlords?

Rolling back to a previous version of the software is also considered a way to void your warranty. Any discussion on the how-to would get removed because of the for this site. If you really want the steps, google it and get the answers elsewhere.

LostMind

Gotcha! Question tho... as a fix, why cant VZW offer up the MB1 version as a patch to all of these disabled phones like yesterday until the updated update is ready to roll out? Sure would go a long way ********* a bunch of VZW customers off, eh? Add this ********* to the NSA tornado and VZW might be hurting in a couple of fiscal months...

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LostMind

Q: Why doesnt VZW reinstate the previous version MB1 as a patch for the disabled phones until the update to the update is released. This would be a fantastic customer service move and under the current climate with the NSA story thundering across the planet on top of this update debacle, might quell some ill will being felt towards Verizon ATM, right?

Ann154

LostMind wrote:
Q: Why doesnt VZW reinstate the previous version MB1 as a patch for the disabled phones until the update to the update is released. This would be a fantastic customer service move and under the current climate with the NSA story thundering across the planet on top of this update debacle, might quell some ill will being felt towards Verizon ATM, right?

Why didn't they allow a rollback for any of the other system updates on other phones to be available to the users? Oh, I know! It isn't their policy! Do you really think the S3 wasn't the only phone with a small percentage of phones with problems after a system update. If you did, you would be wrong. The Thunderbolt and the re-boot bug on Froyo. The first Gingerbread update for the Tbolt pulled until HTC and Verizon issued a small update to fix the error in the main update. My Tbolt got both the larger GB update and the small one a couple months after the GB update first appeared. A Samsung Fascinate had enough customers with a problem after one update that Verizon was replacing the devices with a different model phone. Once there was a fix for the software, that practice stopped. There was an update to the HTC Rhyme that some users couldn't download or find. I think there was another issue with an update to Samsung Droid Charge. The DROID Razr models (non-HD models) has an OS changing update that went out too earlier on Christmas Eve and messed up a number of devices. The correct update was issued a few weeks later along with a small update for the customer who got the earlier update.

Also this "problem" isn't confined to Verizon phones. The other carriers have had issues with system updates too.

It just can't happen they don't work that way.. Now if we were talking Scanning Radios for instance the Uniden 396 instead of these phones i could show how to Roll that Dude's OS back and not hurt the Warranty a Darn bit but unfortunately again with these phones that's not the Case so it is what is and hopefully it will get better for ya soon..