The pedometer stopped working on my S5

The pedometer stopped working on my S5. Also I am having intermittent problems with screen rotation. If I reboot, the pedometer counts steps to about 35 and then stops. I have tried a factory reset, but still no change. Has anyone else seen this problem, and if so how did you fix it? I have installed all updates and upgraded to Lollipop. I am thinking that I may have to use the warranty on the phone, but I am hoping someone has a fix.

Accepted answers

GalaxyClass

As I said you have made the correct moves to solve this and I feel as I stated, hardware issue to consider and interface inpur in the circuit. Do you have warranty or insurance to cover a replacement as this would be your move now.

All comments

Verizon_Support

That's an odd issue, bobtongue. We definitely want you to enjoy these features on your phone, so we'll get to the bottom of it. Thank you for taking some steps to troubleshoot the app. Apps with an issue do not warranty a replacement, but we'll address that a bit more once we try it all. Please reset the app, from Settings>Applications>Application Manager>All. Force Stop and clear data.

AdaS_VZW

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stef7

You might want to download an app like Phone Tester or other and see if your Accelerometer sensor(s) are "stuck".

ltolman1

To chime in about the Pedometer. If you recently upgraded your SHealth apparently its a known issue; the latest update broke it. If you have the latest version then you probably have your SHealth missing from your App tray (App tray meaning View All Apps; scroll to S since SHealth starts with letter S do you see it, yeah mine is gone too)

Anyways so we just need to wait for an update.

Now what I will say is that it still accurately tracks your steps it just wont show it on the widget and unfortunately the only way to access SHealth app is via the widget

What I have noticed is that my widget is reporting steps inaccurately but if I double click the widget to launch the application it actually shows it in real time.

bobtongue

OK, I did this again. (I have done it many times before). The result is the same. After rebooting, the pedometer counted my first 51 steps. Then it stopped. no joy.

bobtongue

I downloaded phone tester. Checked the accelerometer. I really don't know what I am looking at. It doesn't give me any information unless I press properties. Properties tells me a few specs on the accelerometer but it doesn't tell me whether its working or not.

bobtongue

I tried with the new update and without the new update. I noticed this weekend that Lollipop was available so I upgraded to that. The pedometer still didn't work. I am really beginning to think this is a hardware issue,

stef7

If you pull up the accelerometers, as you move your phone in the X,Y, and Z directions, you should see the numbers change.

Verizon_Support

bobtongue,

Thanks for continuing to troubleshoot this issue with ourselves and the community. Have you been able to verify if the accelerometer is still functioning properly at this point?

TrevorC_VZW

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bobtongue

Thanks Stef7

This is what I see

Looks like not much is functioning properly, am I wrong?

bobtongue

See photo I uploaded for hardware status, Thanks

GalaxyClass

It looks to me like you have a very possible hardware issue to consider and interface inpur in the circuit.