I'm sitting here following your directions to get my phone replaced.
Am I understanding this correctly that I'm being charged an upgrade fee, plus taxes, on a replacement phone? This seems rather absurd, since I already paid a significant amount of money to upgrade to the Note 7 in the first place when I paid off the remaining balance on my Note 5, plus I paid taxes on the Note 7, in addition to the GearVR, a watch I won't even get until December, a case, and extra chargers (and a drone, but that's not really affected by this, I suppose).
You're expecting me to drop another $100 on fees and taxes on a replacement after all that?
We understand your concern. We would be happy to address your concerns. Are you able to send us a Private Message regarding this concern? KleoL_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
How To: Direct Message and kleol_vzw
Yes. They are making us pay the tax and upgrade fee and refunding it later. I spoke to three reps yesterday and also tried in a corporate store. I can't afford that. I am stuck with a dangerous phone until they figure this out. I love my N7 but this experience has been awful.
I'm sorry for this experience, mehaffb. We have automatically canceled device agreements for the Note 7 and you'll receive a bill credit for any payments you have made toward your installment. Additionally, you no longer have to reach out to the store, as you can complete the exchange online. Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless
AndreaS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
But your still have to pay the taxes and fees!?!? This is ridiculous! Verizon should eat the cost or pass it off to Samsung. What does this have to do with the customers. Especially on a destructive phone. Very Very Disappointing in Verizon!!
Plus, anything that is comparable (Iphone 7 Plus or Galaxy 7 Edge) is not IMMEDIATELY available with absolutely NO temporary device given to the customers in the interim!!
Why are we having to flip the bill and be punished?? Why didn't Verizon have a contingency plan in place for an event like this???
I have TWO Note 7's that I am being practically held hostage to keep. I refuse to front more money for a downgrade device! I don't feel I should have to turn in the Note 7 and go without a phone until a replacement from back order arrives! And I definitely don't feel I should get the run around from Verizon support after being a loyal customer for over 12 years!
We appreciate you being with us for 12-years ONCE_GUITARIST .We would never recommend that you keep your two devices and we would never give you the run around. We are discussing alternative options with our customers so that you can stop using your Note-7 devices. Please let us know if you have any questions. You can reach us via chat, by phone, or via facebook/twitter. I have also sent you a private message to discuss your options. We are always here to help.
KinquanaH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yet another day goes by. Yet another person posting in MY thread gets help, while no one is bothering to acknowledge me.
What the heck is your problem, Verizon?
It is a total ripoff that Verizon is doing! I exchanged to the replacement Note 7 after paying for a months service and phone charge, get the new one and they start your payments back from square one!!! Why was I not credited my first payment??? I am sure you are planning on starting another replacement at first payments too!!! I see a class action in your future! By the way I had purchased two phones and both were done the same! $72.00 so far thrown away plus accessories!!!!
I've been waiting for 2 days for someone to follow me back to send a message.
This is bordering on ridiculous.
The problem with that is there will be no security updates, or support from Samsung, Verizon for the Note 7. In a few months you will have a very vulnerable phone, and possibly a brick.
I went to the store an hour away to exchange my phone after speaking with a customer service agent who told me I could. I was turned away. 2 hours waste of my time and gas. I also went to upgrade and was going to be charged right at 100.00 to exchange this phone. This is a big problem. This is not right to customer's that already forked out money for these note 7's. We should receive the credit upon ordering the new phone that would offset this bill. No upgrade fee should be charged period!
I am so mad right now ! They won't send me a new phone without paying the taxes on it and I have a virtual time bomb in my hand ! Does Verizon think everyone is rich ? I live in the country work 6 days a week I don't have time to drive to the Verizon store again ! And I will not just keep shelling out money to them ! This is not my fault ! I have been with Verizon for 10 years and i think that this maybe the last year !
They blame the FCC about the taxes ! Well I am blaming you Verizon this has been such a huge hassle and I am totally fed up with you !
I am to pay $172 to replace 2 phones that have been discontinued. Keep in mind I had to pay the taxes on these two as well as the replacements. I couldn't even get the money properly refunded, the rep gave up and credited it to my bill. Verizon, you can't actually be serious right now. These are not upgrades, so why are we being charged an upgrade fee. And I know someone will say just go to the store, but when me and my wife went to the store today, we were told that the only way to get replacement phones from now on is online, as they would not have the stock to handle replacements. He did proceeded to give me the same information that was texted to me yesterday. So, I guess for the time being I am stuck with these two phones.
We're on the scene and eager to turn things around. I have sent you a private message to your community inbox. Please respond there so we can provide more personalized support. Thank you so much!
AmberK_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yet another day passes with other people in the discussion *I* started getting help and yet no one has bothered to contact me.
We understand your concerns. We do assure you that all taxes and fees originally processed when purchasing the device will be refunded. KleoL_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
That's unacceptable, as everyone in this discussion has been saying. I'm not laying out for another set of fees and taxes and waiting to eventually get a credit on my bill. Why has it taken 8 full days for someone to address ME in my own freaking thread? Why has everyone else been getting directed, private communications and the only person responding to me is a generic account? Why did you tell me to send you a private message (8 days ago) and then refuse to accept my Follow Request so I could SEND you a private message?
This is abysmal and extremely unprofessional and it's absolutely NOT the "correct answer".
Still nothing done.
Start a new topic or ask questions in the open forum.
