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Tired of working with Verizon on a phone that does not work. FASCINATE.

Since I got my fascinate a six months ago I have had nothing but problems.. At this point in time, I don't get phone calls and can't make phone calls, I don't get text messages either at all or not for hours later and the ones I send people are not getting for hours and hours later, and when I send a text it keeps coming back not sent. And it drops my calls when I can get it to work. So Verizon's solution is to replace this phone now twice and send me an extender box free..(By the way my phone doesn't work anywhere it is not just an at home issue) ..So I am sitting right next to this powerful extender box which cost $250.00 if you were to buy it and I am not getting a phone call, text message and can't make a call or send a text message..Box working real good.

I don't know I am paying $175.00 a month for three phones and I can't use mine at all.

If VERIZON don't get it fixed this week...I'M DONE.. Being jerked around with "Oh lets do this reset or that one and lets send you another phone. I have not had service for 6 months but I have been paying my bill for the last 6 months..

So anyone else have these issues? And if you did and got an new phone (droid incredible 2 or charge) which one worked better for you? Thanks..

Comments

Wildman

Sounds like reception issues, what type of signal strength does your phone show... Are you noticing a low or weak signal... Have you tried updating the roaming with *228 and #2 ?

Also have you tried running device stock for a few days just to isolate apps out of the equations?

Leighboz

Your post is my exact experience as well with the Fascinate. I even tried to call and downgrade back to my simple phone that would receive calls and texts but they told me I would have to pay for another one. I have been with verizon for years but I am out as soon as my contract is up.

darlenecd

I have done all that and more. The simple fact is that Samsung has not come out with a fix.. And all these phones should be recalled and replaced. Why should I continue to pay for service I am not recieving from Verizon, I do not care who's fault it is that the phone don't work..the point is that is doesnt. If you read around I am not the only one with these problems .. there are many many, many others..

darlenecd

Well, you should be calling making a major complaint.. I was told 3 times now that I am allowed to get the droid x2, droid incredible 2 or the charge as a replacement but I did not do it before as I was thinking it cant be the phone it has to be verizons towers.. but I was wrong.. I have full bars and dont get one phone call, text message, voice mail..and 2 days ago sitting here with full bars could not even make a call ...

We as customers should not have to go through all this to have a problem that is not ours corrected. Verizon is starting to show some true colors.. I am not impressed..

I too have had verizon for years but when my contract is up if I am not getting great service..I am gone.

darlenecd

I forgot to mention to you that I have full bars.... and this happens everywhere I go ..It is not just in one area..

Verizon themselves are saying its the phone. They want me to wait for samsung to come out with a fix..ha ha ha .. does that mean I go without a phone til then and still pay my bill..according to them YES.. that is exactly what it means.

Like I said SHAME on Verizon for not stepping up and doing the right thing by the people.

df78

darlenecd wrote:

Like I said SHAME on Verizon for not stepping up and doing the right thing by the people.

Should we expect any different from Verizon, just look at they way the are treating their employees.

The reluctance to make it right for fascinate owners and their refusal to negotiate with their employees are both examples of pure corporate greed.

df78

darlenecd wrote:

Like I said SHAME on Verizon for not stepping up and doing the right thing by the people.

Should we expect any different from Verizon, just look at they way the are treating their employees.

The reluctance to make it right for fascinate owners and their refusal to negotiate with their employees are both examples of pure corporate greed.

df78

darlenecd wrote:

Like I said SHAME on Verizon for not stepping up and doing the right thing by the people.

Should we expect any different from Verizon, just look at they way the are treating their employees.

The reluctance to make it right for fascinate owners and their refusal to negotiate with their employees are both examples of pure corporate greed.

SFObrien

df78 wrote:
darlenecd wrote:

Like I said SHAME on Verizon for not stepping up and doing the right thing by the people.

Should we expect any different from Verizon, just look at they way the are treating their employees.

The reluctance to make it right for fascinate owners and their refusal to negotiate with their employees are both examples of pure corporate greed.

I have to chime in on corporate greed. The wireless side of Verizon has laid off a few thousand people recently. I wonder if the CEO or board of directors took any pay cut?

I don't blame the lower folks for poor service, it all starts at the top and trickles down.

And yes VZW should offer to make things right with each Fascinate owner, but that will not happen.

AntonioC_VZW

darlenecd wrote:
Since I got my fascinate a six months ago I have had nothing but problems.. At this point in time, I don't get phone calls and can't make phone calls, I don't get text messages either at all or not for hours later and the ones I send people are not getting for hours and hours later, and when I send a text it keeps coming back not sent. And it drops my calls when I can get it to work. So Verizon's solution is to replace this phone now twice and send me an extender box free..(By the way my phone doesn't work anywhere it is not just an at home issue) ..So I am sitting right next to this powerful extender box which cost $250.00 if you were to buy it and I am not getting a phone call, text message and can't make a call or send a text message..Box working real good.

I don't know I am paying $175.00 a month for three phones and I can't use mine at all.

If VERIZON don't get it fixed this week...I'M DONE.. Being jerked around with "Oh lets do this reset or that one and lets send you another phone. I have not had service for 6 months but I have been paying my bill for the last 6 months..

So anyone else have these issues? And if you did and got an new phone (droid incredible 2 or charge) which one worked better for you? Thanks..

Hi darlenecd,

I understand your discontent. I would be frustrated if my wireless phone did not work as expected. Please note that a software update i500.ED05 was released on July 28, 2011, and according to feedback from Fascinate users this software update has resolved the issues outlined on your post. Please visit the software update link provided for software update details and download instructions.

You are a valued customer and our goal is to make every effort within our ability to resolve any service/device issues you may experience. If you continue to experience service issues after updating your phone's software please keep in mind that your device may be replaced with a Certified Like New Replacement as per the manufacturer's warranty policy.

dillon1

Hi, This is still Darlene with different name.

So I already got a new fascinate from verizon with the new software updates and I updated it after I got it and still even until August 12th. I was still having same problems..

Now I have this wonderful droid incredible 2...which (I do not like) and I am still having the same problems just not as bad as far as I know yet as I have only had this phone 3 days. I will tell you something though..The Incredible 2 does not compare to the fascinate..How dare Verizon give us a down-grade.. Big deal it has a front camera.. The speaker is non-existent, and the visual of the phone like contacts is horrible. I am having to download stuff like new contact list.. The voice dial doesnt work..

I have had it with the hour phone calls to verizon..so I go into a true Verizon store and they tell me to call tech support..

I'm looking toward T-Mobile at this point...

Martina64209

That is very disheartening Darlene. I am also having major issues with my Fascinate (which is anything but) and was hoping that the Incredible would be a good switch. I have been with Verizon for 12 years and this type of phone makes me wonder why I'm still with them. My Chocolate Touch worked a thousand times better than this piece of crap. Seriously thinking of switching my service back to that phone. At least I will get my text messages again. Thanks for the heads up on the Incredible!

dillon1

Hi, Listen,, if you can trade your fascinate in for either the incredible 2 or droid x2.. do it.. cause if you want to sell that fascinate to recope some of your loss you wont be able too.. how many people are going to buy it after all this trouble with it. If you go back to your old phone thats fine.. get the new one and sell it.

I am still having the same exact issues with the incredible 2 but just not as bad.. I have missed calls that didnt show up.. got voice mails from them later, and my text are either not going at all or go but the people getting them doesnt get them til the next day..

Still very unhappy with Verizon service. Will never be in another contract with them..

Kimmee

It's so nice to hear somebody else is having the same issues as me!

I've gone into my Verizon store mulitple times with this problem to only have them ask me "Have you taken the battery out and restarted the phone" or "Have you done the latest update?" or "I'm sorry, you'll just have to patient and wait for the update. I know thats not what you want to hear."

My son and I have the same phone and we are both having the same issues. Do you know how frustrating it is to call a teenager and hear Mom, I don't have any missed calls from you! Not to mention text messages. When cellphones are the only way of getting ahold of him(no land line) it's pretty important. I've been in the same room, called him and nothing happens.

I'm tired of going in and nothing is happening. We both are stuck in a contract until July of next year. I swore I would NEVER go back to AT&T but at this point, service and customer service is few and far between with Verizon.

I pay $200 a month - bet If I didn't pay my bill they'd notice.

unknown

Martina64209 wrote:
That is very disheartening Darlene. I am also having major issues with my Fascinate (which is anything but) and was hoping that the Incredible would be a good switch. I have been with Verizon for 12 years and this type of phone makes me wonder why I'm still with them. My Chocolate Touch worked a thousand times better than this piece of crap. Seriously thinking of switching my service back to that phone. At least I will get my text messages again. Thanks for the heads up on the Incredible!

Thanks to the community for your responses. I understand how not being able to receive text messages can be frustrating. In order to resolve your issue please PM me your mobile telephone number so I can research your account and see what kind of options we have for you? Thanks.

AntonioC_VZW

Kimmee wrote:
It's so nice to hear somebody else is having the same issues as me!
I've gone into my Verizon store mulitple times with this problem to only have them ask me "Have you taken the battery out and restarted the phone" or "Have you done the latest update?" or "I'm sorry, you'll just have to patient and wait for the update. I know thats not what you want to hear."
My son and I have the same phone and we are both having the same issues. Do you know how frustrating it is to call a teenager and hear Mom, I don't have any missed calls from you! Not to mention text messages. When cellphones are the only way of getting ahold of him(no land line) it's pretty important. I've been in the same room, called him and nothing happens.
I'm tired of going in and nothing is happening. We both are stuck in a contract until July of next year. I swore I would NEVER go back to AT&T but at this point, service and customer service is few and far between with Verizon.
I pay $200 a month - bet If I didn't pay my bill they'd notice.

Hi Kimmee,

I am sorry to learn of your phones' issues. I understand how frustrating it is not being able to contact a teen ager (as I have one myself). Based on your post, I think you have already done most basic troubleshooting on your phones (battery pull, latest update). As I checked my resources I learned that doing a Factory Reset has resolved issues like the ones outlined in your message for other customers, please visit the link provided for detailed instructions to perform a factory reset.

If a factory reset does not resolve your concerns and your phones are still within the 12 month manufacturer's warranty you can get free Certified Like New Replacements. Please visit link below for details on the warranty replacement process.

Warranty Replacement Process

chakashaune

I have the same problem but add shuts off and won't reboot, doesn't show voicemail, gets overheated (the phone itself has come up with a message to shut off because of), oh and it locks up CONSTANTLY! I actually won a trip to NYC, all expenses paid, to meet Lenny Kravitz, but thanks to not receiving calls and the phone not reflecting voicemail until days later the prize was given to someone else.

When I went to the Verizon store I was told they would just replace it with the same phone and I would have the same problems and sorry aboutcha...NICE! I'm so ticked!!!!!!!!!

rb20

My phone is having similar issues. Not receiving phone calls, texts, it'll freeze up and have to pull the battery, and GPS STILL won't work. "Oh, but the new update fixes the issues." Really?! I've talked to numerous Fascinate owners, and everyone is having problems. I was also told by a Verizon worker that the update fixed the issues with 90% of users. So the 10% of us that the update didn't fix, we're outta luck. THANKS VERIZON, FOR YOUR WONDERFUL SUPPORT!!!

rb20

Oh and I should mention, I'm on Fascinate number 2, and was told they'll send me another Fascinate. 2 phones with the EXACT SAME ISSUES, do you really think I want another phone that won't work!?

nickjr

rb20 wrote:
Oh and I should mention, I'm on Fascinate number 2, and was told they'll send me another Fascinate. 2 phones with the EXACT SAME ISSUES, do you really think I want another phone that won't work!?

You would think it now Verizon would step up and offer all its fascinate users a way of exchanging their phones in for a replacement, even it means an early upgrade, but NOOOOOOOOOOOOOOOOOOOO, why would they is beyond me, I guess they really do not care about their customers, so I assume the most of us when our contract is up will be looking for other carriers to do business with.

sarahm33

I completely agree with everything you said!! My Samsung Fascinate is constantly dropping calls, not sending texts, and the 3g is basically non-existent!! spent so long on the phone with verizon today (the customer service representative was trying to be very helpful and was friendly) but absolutely nothing came out of it except the suggestion to do a factory reset. now i've spent the last 3 hours trying to get all my apps and settings back, but i still have 0-1 bars. it's taken about an hour to download 3 apps, and i had a LOT of apps and nicely organized into folders too (all of that is gone). i literally have only been using my phone for about 50/1400 min that my fam plan includes (in total we use about 200 minutes a month, we're definitely overpaying), but verizon is NOT helping with the phone situation even after saying that other fascinate users are experiencing these problems. i thought verizon was supposed to provide good service, except now i'm paying twice as much as i did with t-mobile but i'm not even able to make phone calls, send texts, or use the internet. (not to mention that my phone freezes at least once a day, requiring me to take off the backing and remove the battery).

Did you end up finding a fix for you phone?? I'm hearing that the software upgrade was bad for this phone... Also not sure whether it's an upgrade issue (my phone hasn't been able to "find" an update in the last 10 months..so i'm on an old version) is anyone else experiencing this as well? I know there's a software update, and my dad with the same phone is able to update, but my phone says "No New Software Update Available".

Any advice anyone?? I'm so extremely frustrated with Verizon..

ladeda71

This is the reason I will be changing phones and service on 2/23/13 (contract is up)

I have done the online chat with both verizon and samsung, and sent emails to both about my issues with the fascinate. Both had canned responses and claimed they had NO OTHER COMPLAINTS on these issues! I informed them all they had to do was do a google search on these issues and they would find hundreds of complaints. Not to mention here in their own forums!

If I am going to have a bad phone and even worse customer service, I'm not going to pay $115 a month for it. I will go pay $45 at straightalk or cricket for that kind of service and treatment.

Sure Verizon can talk a big talk about most coverage and fastest speeds but it does customers no good if they can't get their phones to work then get the run around when they make the issues known to their carrier.

rkymtnskyr

What issues are you having? There's a bunch of us who own the Fascinate without any problems. We love the phone. Your best resource is probably people like us who own the phones.

ladeda71

Twice all my contacts were deleted, my battery gets hot and shuts the phone off, the phone freezes up and i have to take the battery out and restart the phone, sometimes it shows the battery is dead but when i plug it in it shows full power, shall i go on?

I appreciate your offer to help, I just expect the people i'm paying, the people who created the phone or the people being paid to do customer service to know these answers. Not pretend they have never heard of these issues and tell me I'm the FIRST complaint they have had about the issues when clearly there have been many complaints in their own forums and in forums all over the net.

rkymtnskyr

Sure..let it all hang out. I hear ya though. I went through all that jazz when I first got my smart phone. In fairness to VZW, the reps provide tech support for ALL of the VZW phones. That's a lot to know. As for your problems, most of the 3G and 4G phone batteries run hot, especially if you're working with large apps. I have a double-case on mine so the phone only feels warm..even with using it all day long. However, if I'm to take the case off and it's charging, it does get hot. Some have reported if they went from using the camera to a large app, their battery would get hot and shutdown the phone. Once they started closing out of the camera, the problem went away. I use the stock app Task Manager several times a day. I clear out the RAM and will exit out of excess active applications. Seems to keep my phone purring. As for the contacts disappearing, are you using Verizon's back-up assistant? If not, definately worthy. A touch of a button will get them all back. Again, some have had issues with using the market app Handcent and / or syncing to Facebook. Obviously I can't say that all of the Fascinate phones are mint, they're mechanical afterall, but the majority of the complaints I read are related to people not knowing the phone & not getting any help in resolving the problems.

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