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Touch Wiz error message

Since updating to Lollipop, I can no longer access Widgets. All I get is an error message that TouchWiz home has stopped. Customer service could not even help me with this fix. I have disabled Knox and went through all the suggested troubleshooting suggestions. Any one else having this problem? And if so, any suggestions?

Comments

chrisshoem

Any time I try to delete or add a widget, touchwiz crashes. This began this morning with the lollipop uograde. Touchwiz crashes as soon as you press and hold down the widget.

Murble

Having same problem. Any solutions?

Verizon_Support

chrisshoem,

We don't want to see you with issues on your device! Could you please confirm the software version showing on your device http://www.verizonwireless.com/support/knowledge-base-83212/ Also, do you see the same behavior when in Safe Mode? http://www.verizonwireless.com/support/knowledge-base-83084/

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jimdm

I've addressed this with a technician online who also had me attempt a fix through safe mode - nothing helped. The build number on my phone is: LRX22C.1545VRUGOC1. I downloaded the NOVA Launcher and this fixed the problem. TouchWiz never has worked since the upgrade. Thanks.

Saraellent

I did the update today and I'm having the same problem. What can I do to fix this? Is nova an app in the store?

chrisshoem

Hello. Sorry for delay in responding. Build LRX22C.I545VRUGOC1. Safe mode is useless. I found from another post that disabling Motion under Motions and gestures resolves the problem. While this enabled me to change icons again, move and delete etc, it is a glitch that still needs to be resolved asap.

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