Can someone tell me how to adjust the touch screen sensitvity on the Note 8? My glass protector is making it very difficult to navigate. The pointer speed option is not making a difference at all.
Congratulations on your new device, Imasparklegirl. It's important to be able to use your touch screen fully. As touch screen calibration isn't supported on this device, it's possible that a screen protector may impact how your screen functions. So we can better understand this issue, please tell us more about what happens when you try to use your touch screen since applying the screen protector.
LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi thank you for getting back to me. I have to keep tapping the screen to
make the screen recognize the letter that I'm typing. It's like I have to
tap it hard for it to register.
Thank you,
Heather
I'm having the same problem with my Note 8. Went back to the Verizon store where I bought my phone and also my screen protector and the customer service rep told me that there wasn't anything wrong with my phone that it was just me and that's [removed]. Please Verizon tell us how we can get back the touch sensitivity that we've had on the other Samsung phones even with a screen protector. Anxiously awaiting your reply to our problem.
Profanity removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator.
I'm having the same exact problem.
Hi imasparklegirl,
I understand that having to press harder on your screen is not the best experience. While I have a screen protector on my phone, to give me that peace of mind. I'm happy to help you adjust your touch screen settings. Please go to settings-display-navigation bar-hard press home button. Once that is done, please test it out and let me know how it goes.
Thanks so much,
ChristinaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you, I tried that and it doesn't seem to help. Is there anything else
that could help?
Thanks
On Sep 23, 2017 6:51 PM, "ChristinaB_VZW" <forums@verizonwireless.com>
I'm having the same problem and its with the whole screen and not just the home button. What kind of screen protector do you have on your phone? I'm wondering if that is something to do with it? I don't want to leave the screen unprotected but wondering if there is a better option than what I have.
I'm attaching a picture of the screen protector that I bought. It was
supposed to be case friendly...Which it is. I bought a case from Caseology.
I think I am going to search for another screen protector as well to see if
it makes a difference.
There is no attachment. You need to add the image to the thread directly and not in a reply via email.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I can't communicate through the community forum because everytime I sign in
it wants me to create an account. I already have an account. This is
driving me nuts!
Here is the link to where I purchased the screen protector. Hopefully this
comes through. If not then go to Amazon and search for Herhea screen
protector for the note 8. To double check that it's the one that I
purchased there should be a review with a rose gold Caseology case with the
protector on the phone.
https://www.amazon.com/gp/aw/d/B0751NJHGB/ref=cm_cr_srp_mb_bdcrb_top?ie=UTF8
I have the Zagg curved screen protector so it's looking like several may cause this issues, although I haven't tried the phone without a cover on it.
I have tried it without the protector and it is better. I got my phone much
sooner than expected so my protector and case was not even ordered when I
got the phone. I don't want it to be unprotected though. I'm wondering if
maybe they will have some update that may help?
Imasparklegirl, I totally understand wanting to keep your phone protected. I am always prone to dropping my phone and cracking the screen. We want to ensure your phone is protected as well. We can’t say when or if there will be an update to correct this. I do recommend trying another screen protector to see if that works better for you. I have found two for the Note 8 here http://vz.to/2xPtsRT
TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you for your suggestions. I just ordered another screen protector on
amazon by Bestify. It has pretty good reviews and seems to not interfere
with touch sensitivity. Fingers crossed that it will solve the issue. I'll
keep you posted.
Imasparklegirl, you are very welcome. Please keep us posted on how the new screen protector goes. It is my hope that it doesn’t interfere with touch sensitivity. We appreciate you and your business.
TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi Imasparklegirl,
Yes, please keep us posted. I just got mine last night and I was about to take it back to the store until something told me to check the community for this issue. It's driving me crazy. Thank you so much! I love this phone but I don't love this sensitivity issue. I want to take the protector off but it makes me nervous. Still may be worth the peace of mind to fully use my screen properly. 🙂
Don't buy the Bestify screen protector. It's horrible! Touch screen seems
worse than the first one I bought.
Imasparklegirl,
I'm saddened to see that your screen protector is giving you problems. Were you able to check out the ones that we suggested? Screen Protectors Accessories for Galaxy Note8 - Verizon Wireless
AliciaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Go to settings, display, navigation bar and turn the hard press button off. It makes a little difference. I have a clayco case with built in screen protector. It was on my daughter's Samsung galaxy s8plus she had no problems with sensitivity but when I got the note 8 I seen the difference.
I am having the same issue...additionally sometimes the key next to the one i press gets registered. I prefer the glass screen protectors but it just not worth it.
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