i want to turn off my travel pass but i cant do it, can you help me?
Hello Yamal, with TravelPass once its setup on your account it automatically covers any usage while outside the U.S. Depending on the plan that you have it may be automatically included. The only time it will trigger, or turn on, is when there is a data connection; You send a text message, or make an outgoing call. You can view more information TravelPass on this link under "How does TravelPass work and when will I be charged for it". https://www.verizon.com/plans/international/international-travel/travel-pass/
We will also be sending you a Private Note to see if you would like further support with the service.
We're still here to help. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter
