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Two week old phone and my screen went black. Tried Maintenance Boot Mode and it won't let me restart the phone. I am quickly losing confidence in Samsung, I just replaced my Motorola Droid Razr Maxx with this. Maybe I should go back to Motorola?

cburne7711
Newbie
‎10-15-2015 02:35 PM

wo week old phone and my screen went black.  Tried Maintenance Boot Mode and it won't let me restart the phone.  I am quickly losing confidence in Samsung, I just replaced my Motorola Droid Razr Maxx with this.  Maybe I should go back to Motorola?

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vzw_customer_support
Community Manager
Community Manager
‎10-17-2015 02:48 PM

cburne7711, I can understand the discontent in your device. I want to make sure we get you back in love with your device. We encourage you to do the Software Repair Assistant. Here is the steps http://spr.ly/6582B3W2j
RobinD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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