A few days ago I noticed that when I plugged in to do any type of file transfer that the laptop wasn't recognizing the phone as a drive and in fact wasn't even giving me the notification any longer. The battery would still charge though. I checked a few different cables to make sure that wasn't the issue. Now that I have taken advantage of the update this morning the laptop will recognize the phone but only as an "E" drive that holds the file for the update. The "G" drive still isn't being recognized. Any advice or direction would be greatly appreciated.
I also lost that connection since upgrade DL09 was installed. Now it is prompting me to forces me to you VCast to sync my music.
I'm on the phone with VZW now. After some searching, Cathy came back and told me that it is a known issue and although it didn't have a correction time ETA, that they would fix it on the next release. I told her we waited months ofr this release and that was unacceptable. She's checking further now.
I updated my Fascinates this afternoon and am seeing same issue.
Seems to be related to some new 'Media sync' option.
I did some playing around and the following seemed to let me 'mount'
the phones as before. ( But I dont like it. )
Hoping for some direction from Verizon tech on
a) what is media sync ?
b) how do I turn off permanently If I dont need or want to use it?
Unplug phone from usb cable.
Then on Phone... Menu...Settings..USB settings
Change to ' Ask on connection'.
then press home button.
Plug in USB cable.
When prompted...Press 'Mass storage'.
Now wait...wait..wait. Took about 30 to 45 seconds.
Annunciator bar should have usb symbol. Drag it open.
Press usb connected....Press Mount..
My laptop now recognized the SD card on E drive.
Copy files as usual.
When done...Open Anunciator bar and 'Turn Off' USB storage.
Sometimes when connecting I would see 'Media sync connecting'..press to Cancel. So I'd cancel.
Research needed on this. Perhaps some new features ???
Thanks Herbb623
Your suggestion works fine. It is a bit more steps but rather that than nothing at all.
I don't even have the option to ask on connection. AllI have isUSB Mode , then Mass storage and Media Sync as the only option.
Same problem. Then after disconnecting I have to reboot because it says I have no SD card installed.
It seems that after the upgrade, when you connect via USB the phone presents itself as a CD-ROM drive. On this are drivers for some new (surely lame) Verizon software to do media syncing. On some PCs the auto installer will run and if you say "no" the device associated with the phone with switch to USB mass storage just like it used to. If the auto installer doesn't run you can start it yourself and say "no". Or you can wait for it to timeout, or so it seems. You don't have to set your USB settings to "Ask on connection". Once it switches to the mass storage device just hit "mount" on your phone like before. If you have file explorer running, you can see the device under "my computer".
Stupidly I said "yes" the first time I saw the pop-up for the new software. It didn't install and I couldn't kill the process - I had to power cycle. Also, MAC users are SOL unless things work after the installer times out. There is absolutely no reason to do this. The new software could have been placed in an app or made available on the Verizon site for people to download if they wanted it. The software is for some new thing that Verizon charges money for - big surprise there!!
How'd I get a ballerina for an avatar?? That does it, I'm canceling my Verizon services!
You can change your avatar under the My Settings link at the top of the website next to your UserID.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
my phone mounts just like before the update.
If the Verizon software installs the CD-ROM device doesn't show up (or switches very quickly to the mass storage device). If you don't install the software, the CD-ROM device eventually switches over, at least that's what seems to happen, I haven't tried it.
I was on tech support for 2 hours this morning trying to get it to mount on my Mac desktop. Nothing doing. I thought it was somehow something I had done to mess the phone up. None of them seemed to recognize it as a known issue. Told them that's why I wanted an iPhone, so I could connect and do what I wanted to do. Are we really {word filter avoidance}
????? Wonder how long they will wait to correct this issue??
go into usb settings, check mass storage, plug into computer, mount the phone via the phone's notification area at the top. the phone will mount. you shouldn't need the drivers. on ubuntu, there are no drivers for it, so it just mounts right up. in windows, once you have the drivers, it mounts right up. macs don't get drivers, so if it isn't intelligent enough to figure out how to connect to a fascinate, get a real computer.
pooperscooper wrote:If the Verizon software installs the CD-ROM device doesn't show up (or switches very quickly to the mass storage device). If you don't install the software, the CD-ROM device eventually switches over, at least that's what seems to happen, I haven't tried it.
it sounds like you need to install the driver.
{please keep your posts courteous}
. The new Verizon software is not a driver that lets you mount the phone as a USB mass storage device after the update, it's just some software they want you to install for some new media synching. Once you install the software on your PC the sofware on the phone detects it when USB is connected and does not present itself as a CD-ROM device that contains the new software. If want to install any random, unnecessary software on your PC, that's your call. The point is that this bogus little thing that Verizon did is uncalled for, not to mention extremely lame especially in this day and age.
the driver I speak of is the one available on samsung's website.
If they're trying to point you to their own proprietary software for media sync, what happens to those of us who put music on our phones via Rhapsody? Whenever I choose the "Media Sync" option under the USB menu, it keeps giving me a "Media Sync Error," and Rhapsody acts like the phone's not even there.
I've had to drag music files over to the Fascinate while it's mounted as a mass-storage device, make a couple directories in the Music folder on my SD card for artist and album, respectively, and then drag and drop them into the phone. After that, I end up having to make the playlist from within Music Player.
As much as I love both Verizon and my Fascinate, I have to say that as soon as possible, I will be getting a replacement for it. There is no reason a company that has just sold ten million of these things in the US alone should treat those same customers with such utter contempt and hope to sell many more than that. Guess that $700+ Bionic's looking pretty good...
Nah, who am I kidding? I'm stuck with the Fascinate. I guess the only thing wrong with the Fascinate and the Galaxy S phones in general is that they have Samsung as its parents. That and Bing...
I have followed the instructions about 20 times, with and without tech support while trying. I finally returned it to day and activated an old phone and will order the iPhone, which I would rather have. I did like the Fascinate, but when it stopped mounting on my Mac desktop, I had finally had it. I need a phone that will mount on my desktop so I can put on and take off what I want.
In the process of addressing this as we speak....but here is additional information
I tried that and it didn't work for me.... 
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