Ok.... This is some straight up JUNK... About four months ago my wireless hotspot just stopped working on my Galaxy S8+. I went through all proper channels and did what was asked. 1) replace sim 2) factory reset 3) had Verizon mess with settings on their end.... All of this, to no avail. They chalked it up as a "hardware issue".
Fast forward to three days ago, I drop my S8+ and destroy it.
Yesterday I pick up a brand new S10+ and guess what.......
THE MOBILE HOTSPOT IS NOT WORKING. I AM GETTING THE EXACT SAME ERROR.
UNABLE TO CONNECT - AUTHENTICATION ERROR
Please, whatever your suggestions are, DO NOT tell me to factory reset this phone.
IS THERE NO HELP FOR THE WIDOWS SON???!!!???
I don't have any experience in setting up hot spots as I don't use them. Since your phone is only a day old why not take it back to where you bought it or to a corporate store and have them set it up for you.
Same problem with my brand new GS10, Note+!
But why should someone need "to set it up" for me? It should work already. It did on my GS10 with no special set up. It's a little maddening! 😕
Please don't make me complain about my Samsung in front of my iPhone peeps. I've heard them complain about this or that and I always say "Well, you should have purchased a Samsung."
Tutankhamen, we are aware that the Mobile Hotspot is not working for some users and they are experiencing an "Authentication Error" or "Unable to Subscribe."
We are working to resolve this Mobile Hotspot issue as soon as possible. We've sent you a direct message and look forward to your response. Thank you.
AlanS_VZW
I am having same issue now. New Note10+.
Turned off roaming and Wifi. No change.
Same: got a new Note 10+ and getting "authentication error" when trying to enable mobile hotspot for wifi or bluetooth. Data (4G LTE) working fine; account has this enabled; and this worked on my previous phone.
Guessing it's a handshake problem between the phone and VZW. Hoping for a fix soon.
Sorry to hear about the issues with activating mobile hotspot on your Note 10+, steveo9876. I definitely want to make sure that you can get up and running with this handy feature. We'll need some more info and I've sent you a Private Note so that we can best assist.
RyanM_VZW
Hello bugman69, having issues with your new Samsung Note 10+ can be frustrating, especially if you cannot use the wireless hotspot. When did the issue start (did it ever work)? What recent changes have occurred? Which plan do you have and does your mobile/cellular data work?
GilbertoL_VZW
Are you able to turn on the hotspot from the phone?
The error is on your phone or the device trying to connect?
I have the same problem. I got a new S10 after mine was damaged and every time I try and turn on wireless hotspot on my phone I get this error. I have reset everything. Does my SIM need to be registered to activate the hotspot feature?
Zray, we can relate to how important it is that your device and features are working. Were you able to utilize the Hotspot on your previous phone? What error do you receive when you attempt to use on the current device?
KatiM_VZW
I have the exact same issue. Previously had a galaxy S7 that had a working hotspot. Upgraded to brand-new Galaxy S9, and hotspot gives error "Unable to connect" with reason "Authentication error." Our account account administrator contacted Verizon tech support which, after time spent checking and trying different things (account status/setup, factory reset, etc), resulted in having another brand-new S9 sent out next day air. The replacement, with same sim card, had same issue. Then they sent a new sim card. Our administrator set up the new sim card, and still stuck with the the same issue. Too much time has already is been spent trying to resolve this issue, with nothing left to try.
Hello, I bought my phone just yesterday S10 and never had a problem my with my hotspot. I will not connect for the life of me. What's going on?
I previously had a Galaxy j7 V that phone was destroyed I replaced it with the same exact phone and now I'm getting authentication errors previously I had no problem using my mobile hotspot
Has this issue been resolved? I just purchased a Pixel 4 from Verizon store and I also upgraded my plan to a higher tier just to use hotspot. It only worked on the first day and then I keep getting authentication erros.
We want to make sure this is properly addressed, when did this problem begin? Has there been any recent updates or changes? Have you changed your Hotspot password?
PamD_VZW
This terrible. New phone absolutely need hot spot and doesn't work. Same error as everyone else. Note 10 +. This needs to be fixed ASAP!!!!!
Just to let you know. I was traveling in Los Angeles area when I needed the mobile hot spot features. Call tier 2 support but they couldn't fix. When I got home I thought to just try it out. It worked with no issues. Not sure why it did not authenticate in large metro area where supposedly technology is more up to date??? Big disappointment on Verizon side.
We understand how important it is to get this resolved. We will send a Private Note, so we can assist you better. BrittanyC_VZW
im having the same problem as everyone as of 12/19/2019 8:48AM but i have the verizon galaxy note 5 in mint condition with the latest possible update for my device i know its not a issue with our devices i have gotten a new sim card / Hard factory rest the device 3 times! with no luck verizon i need my hotspot for work and im loseing money i feel like should get a credit to my account for this issue please help your customers ASAP! (GIVE US A UPDATE)
same here they even replaced the phone so it not a hardware issue
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