Unable to turn Private Mode on

Anonymous
Not applicable

Unable to turn Private Mode on. I am not using ART runtime and have previously set up private mode. I am not even able to "switch" it on, it is almost as if it is permanently turned off. I know how to access it, and have turned it on previously. I have read other forums discussing that if i am using runtime ART that it needs to be disabled and turned to Dalvik in the Developer Options. Does anyone else have this problem or know the solution to it?

Labels (2)
0 Likes
Reply
1 Solution
vzw_customer_support
Community Manager
Community Manager

verizonuser1209,

This is very interesting!  This hasn't proven to be a common issue with the Galaxy s5.  Let's take a look and see what we can do to get it back into private mode.  Have you tried restarting the device?  How about testing it in Safe Mode? http://vz.to/1B5LU1C

Let us know if these steps help!


TrevorC_VZW

Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Reply
3 Replies
vzw_customer_support
Community Manager
Community Manager

verizonuser1209,

This is very interesting!  This hasn't proven to be a common issue with the Galaxy s5.  Let's take a look and see what we can do to get it back into private mode.  Have you tried restarting the device?  How about testing it in Safe Mode? http://vz.to/1B5LU1C

Let us know if these steps help!


TrevorC_VZW

Follow us on Twitter @VZWSupport

0 Likes
Reply
Anonymous
Not applicable

Restarting the device worked. Thank you!

0 Likes
Reply
vzw_customer_support
Community Manager
Community Manager

verizonuser1209,

You're very welcome! Glad to hear that step resolved it. Let us know if there's anything else we can help with.

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply